Question 1

Operations management in the service sector is focused on creating

Accepted Answer

A)  good experiences for those who use the service. 
B)  jobs for the local community. 
C)  additional customer expectations. 
D)  inexpensive ways to get things done. 
A)  good experiences for those who use the service. 
B)  jobs for the local community. 
C)  additional customer expectations. 
D)  inexpensive ways to get things done.

Question 2

Manufacturers use computer-aided manufacturing (CAM) to create three-dimensional designs of products before they are built.

Accepted Answer

A) True 
 B)False

Question 3

Overall, American firms that have tried to use just-in-time inventory systems generally report disappointment with the results.

Accepted Answer

A) True 
 B)False

Question 4

Nanomanufacturing is when materials can be manipulated on a molecular or even atomic level.

Accepted Answer

A) True 
 B)False

Question 5

In the Adapting to Change box, we read that 3D printing can prove to be revolutionary for the medical industry because

Accepted Answer

A)  it basically eliminates the need for human (doctor) intervention. 
B)  it saves on insurance costs. 
C)  it can produce models to help with organ transplants and improved medical imaging. 
D)  it creates images for a doctor without the need for the patient to show up to the examination. 
A)  it basically eliminates the need for human (doctor) intervention. 
B)  it saves on insurance costs. 
C)  it can produce models to help with organ transplants and improved medical imaging. 
D)  it creates images for a doctor without the need for the patient to show up to the examination.

Question 6

Today, rather than purchase goods and services from a large number of firms, manufacturers often try to develop a close relationship with one or two key suppliers.

Accepted Answer

A) True 
 B)False

Question 7

Mass customization is tailoring products to meet the needs of a large number of individual customers.

Accepted Answer

A) True 
 B)False

Question 8

Process manufacturing physically or chemically alters materials to create finished goods.

Accepted Answer

A) True 
 B)False

Question 9

An example of a(n) ________ is building a new home on a lot.

Accepted Answer

A)  product layout 
B)  process layout 
C)  modular layout 
D)  fixed-position layout 
A)  product layout 
B)  process layout 
C)  modular layout 
D)  fixed-position layout

Question 10

A production process characterized by long production runs to turn out finished goods over time is known as a(n)

Accepted Answer

A)  assembly process. 
B)  continuous process. 
C)  extended process. 
D)  unrestricted process. 
A)  assembly process. 
B)  continuous process. 
C)  extended process. 
D)  unrestricted process.

Question 11

A basic characteristic of flexible manufacturing is that it

Accepted Answer

A)  relies heavily on labor, since humans are more adaptable than machines. 
B)  uses machines designed to perform multiple tasks so they can be used to produce a variety of products. 
C)  achieves its flexibility at the cost of much slower rates of production than mass production techniques. 
D)  is only possible when using mass-production processes. 
A)  relies heavily on labor, since humans are more adaptable than machines. 
B)  uses machines designed to perform multiple tasks so they can be used to produce a variety of products. 
C)  achieves its flexibility at the cost of much slower rates of production than mass production techniques. 
D)  is only possible when using mass-production processes.

Question 12

Mass production techniques allowed firms to respond quickly to the individual needs of consumers.

Accepted Answer

A) True 
 B)False

Question 13

Contemporary manufacturers in the U.S. lack the flexibility to use intermittent production processes.

Accepted Answer

A) True 
 B)False

Question 14

To make its dry ice, Polar Caps Ice Company compresses carbon dioxide and cools it to an extremely low temperature. Polar Caps Ice Caps' method is an example of process manufacturing.

Accepted Answer

A) True 
 B)False

Question 15

Mass customization is a strategy of convincing customers to choose from a relatively small number of alternatives in order to achieve the efficiencies of mass production.

Accepted Answer

A) True 
 B)False

Question 16

To reduce the cost of holding too much inventory, many companies have implemented

Accepted Answer

A)  ABC inventory management. 
B)  first-in, last-out inventory control. 
C)  just-in-time inventory control. 
D)  maximum inventory management. 
A)  ABC inventory management. 
B)  first-in, last-out inventory control. 
C)  just-in-time inventory control. 
D)  maximum inventory management.

Question 17

PERT is a popular technique for analyzing the tasks involved to complete a given project, estimating the time required to complete each task, and identifying the minimum time needed to complete the project.

Accepted Answer

A) True 
 B)False

Question 18

Bryant is an outdoorsman. Inspired by his love of hunting and fishing, he started an online company specializing in his favorite hunting and fishing gear. He decided to locate his business near Kentucky Lake, partly because of low labor costs, but mainly because the area offered excellent fishing and hunting opportunities, a low crime rate, and a pleasant climate. Bryant's location decision was strongly influenced by quality of life considerations.

Accepted Answer

A) True 
 B)False

Question 19

A bar graph that shows what projects or tasks are in process and how much of each is completed is called a

Accepted Answer

A)  grid chart. 
B)  Gantt chart. 
C)  priority chart. 
D)  stem chart. 
A)  grid chart. 
B)  Gantt chart. 
C)  priority chart. 
D)  stem chart.

Question 20

Spokes Bikes has 18 different bicycle models that can be created in over 2 million combinations. Each combination is designed to fit the needs of a specific customer. Therefore, the customer chooses the model, size, color, and design they want. An analysis of this company's operation would indicate that it uses

Accepted Answer

A)  lean manufacturing. 
B)  flexible production. 
C)  mass customization. 
D)  continuous production. 
A)  lean manufacturing. 
B)  flexible production. 
C)  mass customization. 
D)  continuous production.

Exam 9: Production and Operations Management

Operations management in the service sector is focused on creating

Manufacturers use computer-aided manufacturing (CAM) to create three-dimensional designs of products before they are built.

Overall, American firms that have tried to use just-in-time inventory systems generally report disappointment with the results.

Nanomanufacturing is when materials can be manipulated on a molecular or even atomic level.

In the Adapting to Change box, we read that 3D printing can prove to be revolutionary for the medical industry because

Today, rather than purchase goods and services from a large number of firms, manufacturers often try to develop a close relationship with one or two key suppliers.

Mass customization is tailoring products to meet the needs of a large number of individual customers.

Process manufacturing physically or chemically alters materials to create finished goods.

An example of a(n) ________ is building a new home on a lot.

A production process characterized by long production runs to turn out finished goods over time is known as a(n)

A basic characteristic of flexible manufacturing is that it

Mass production techniques allowed firms to respond quickly to the individual needs of consumers.

Contemporary manufacturers in the U.S. lack the flexibility to use intermittent production processes.

To make its dry ice, Polar Caps Ice Company compresses carbon dioxide and cools it to an extremely low temperature. Polar Caps Ice Caps' method is an example of process manufacturing.

Mass customization is a strategy of convincing customers to choose from a relatively small number of alternatives in order to achieve the efficiencies of mass production.

To reduce the cost of holding too much inventory, many companies have implemented

PERT is a popular technique for analyzing the tasks involved to complete a given project, estimating the time required to complete each task, and identifying the minimum time needed to complete the project.

A bar graph that shows what projects or tasks are in process and how much of each is completed is called a

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding Economics and How It Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Management and Leadership

Structuring Organizations for Todays Challenges

Motivating Employees

Human Resource Management: Finding and Keeping the Best Employees

Dealing With Employeemanagement Issues

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money, Financial Institutions, and the Federal Reserve

Appendix: Working Within the Legal Environment

Appendix: Using Technology to Manage Information

Appendix: Managing Risk

Appendix: Managing Personal Finances

Filters