Exam 6: Recruiting, Motivating, and Keeping Quality Employees

A job specification lists the duties and responsibilities of a position.

Both Craddock and Horowitz are convinced that if employees felt better about themselves on the job, performance would improve.To enhance job satisfaction, they have thus decided to help workers satisfy what Maslow's hierarchy of needs calls _____ needs.

When the Norwegian Dawn cruise ship pulls out of Boston harbor, it has a complete, fully trained crew to feed, entertain, and care for its passengers.Managing all of these tasks is a matter of _____.

Which of the following is considered an employee benefit?

Which of the following is not true about young workers:

A _____ is legal only when unionized workers pose a credible threat to an employer's financial viability.

Because internal hiring signals an employee that he or she can move up in a company, it's a good policy for motivating current employees.

A _____ is an organized group of workers that bargains with employers to improve its members' pay and other benefits.

The process whereby Starbucks works to provide satisfying jobs, a positive work environment, and fair compensation and benefits is called human resource management (HRM).

Discrimination in recruiting, hiring, advancement, and firing is illegal under federal law and prosecuted by the _____.

When an employer helps an employee attain a sense of personal achievement by providing stimulating work, the characterization of the employer's policy is _____.

Equity theory focuses on our perceptions of how fairly we're treated relative to others.

HR managers organize information about a given job by performing a job _____.

How does job sharing work?

Under a policy of _____, the job of sales clerk might be expanded to include gift-wrapping and packaging items for shipment.

The Age Discrimination in Employment Act of 1964 protects individuals who are _____ or older.

As an HR director at Blue Sky Clothing Mills in Waynesboro, North Carolina, Greta LaDuke's responsibilities include _____.

Scenario-Based Jeff Craddock is a plant supervisor for Made Right Wood Products Inc., which makes both standardized and customized signs out of solid wood and wood veneers.Over the past few years, the firm has grown steadily and now employs more than 200 people working two shifts.Keeping employees motivated, however, is a constant challenge for both Craddock and production manager Marie Horowitz.Both try hard to apply motivational techniques that they learned in college, encountered in local workshops, and discovered during the course of on-the-job training.Made Right, it seems, has a higher percentage of single parents and older workers than the industry average, and that fact seems to be one of the problems: More workers ask for time off to do things with their children, and older employees visit a lot of doctors.As elsewhere, tardiness and absenteeism also cut into production efficiency.Craddock and Horowitz are once again rethinking possible approaches to employee motivation. -Of all Made Right's employees, _____ are likely to experience the greatest stress on the job.

As part of its family-friendly program, the accounting firm KPMG allows employees to aggregate all paid days?off and use them in any way they want.

What are some of the reasons for filling positions internally?