Exam 6: Recruiting, Motivating, and Keeping Quality Employees

Which of the following is a tactic available to union employees in resolving labor disputes?

At least in part, the decline in labor-union density can be attributed to the fact that more women, who are more likely to work part-time, have entered the workforce.

At _____, overall objectives include not only making all visitors feel as if they're special in a special place, but ensuring that employees' appearance reflects a special image.

In Herzberg's two?factor theory, strong contributors to job satisfaction are called _____ factors.

Under a _____ policy, you might choose to earn a three-day weekend by working ten hours a day for four days a week rather than working eight hours a day for five days a week.

Because they present its public face, quality _____ are vital to Starbucks' success.

Grievances are worker's complaints on contract-related matters.

Most companies today strive for diverse workforces.

During the past few decades, courts have undercut employers' rights grounded in the employment-at-will doctrine. Essay Discussion

In two?factor theory, hygiene factors are those that contribute strongly to job satisfaction.

Before on-the-job training begins at Bainbridge Industries, all new hires are introduced to their jobs through a process called _____.

Studies show that, when discussing performance with employees, many managers aren't likely to give _____.

At software maker SAS Institute, no one has ever been laid off because of an economic downturn.

Scenario-Based<underLine> [</underLine><underLine>O</underLine><underLine>bjectives 1-2]</underLine> Willowbend Tours operates a chain of 25 touring guides throughout the Appalachian Mountains in the eastern United States.Each office employs two guides, one receptionist/office assistant, and one equipment handler.One guide specializes in canoe and rafting outings while the other is a hiking specialist.Of the three job categories, guides are by far the most difficult to recruit.Next comes the receptionist/office assistants, followed by the equipment handlers, who are basically unskilled workers.Turnover among guides is 20 percent, 30 percent among office staff, and 60 percent among equipment handlers.Owners find that recruiting, motivating, and keeping a quality workforce is an ongoing challenge. -Willowbend management is not likely to use _____ as a method of motivate and train employees.

Your employee manual contains extensive information on your benefits.Which of the following is a benefit required by law?

Scenario-Based<underLine> [</underLine><underLine>O</underLine><underLine>bjectives 1-2]</underLine> Willowbend Tours operates a chain of 25 touring guides throughout the Appalachian Mountains in the eastern United States.Each office employs two guides, one receptionist/office assistant, and one equipment handler.One guide specializes in canoe and rafting outings while the other is a hiking specialist.Of the three job categories, guides are by far the most difficult to recruit.Next comes the receptionist/office assistants, followed by the equipment handlers, who are basically unskilled workers.Turnover among guides is 20 percent, 30 percent among office staff, and 60 percent among equipment handlers.Owners find that recruiting, motivating, and keeping a quality workforce is an ongoing challenge. -When Willowbend Tours was founded, the owners prepared a job _____ to identify the duties and activities involved in each position.

Hiring _____ is not only a strong motivation tool but an inexpensive way to recruit employees.

Generally, employees want managers to tell them:

The _____ enforces a number of federal employment laws, including the Equal Pay Act.

At importer/exporter Imperial Traders, a process called _____ consists of all actions that the organization takes to attract, develop, and retain quality employees.