Exam 6: Recruiting, Motivating, and Keeping Quality Employees

Incentive programs are designed to reward employees for good performance.

At some companies, new mothers may get time off through _____ disability benefits.

Which of the following is an important principle in the expectancy theory of motivation?

Explain Abraham Maslow's hierarchy-of-needs theory.

The AFL/CIO's national "Don't Buy or Patronize" list asks union workers to _____ the products of certain companies.

Over the past several decades, the courts have undercut employers' rights under the _____ doctrine.

Scenario-Based<underLine> [</underLine><underLine>O</underLine><underLine>bjectives 1-2]</underLine> Willowbend Tours operates a chain of 25 touring guides throughout the Appalachian Mountains in the eastern United States.Each office employs two guides, one receptionist/office assistant, and one equipment handler.One guide specializes in canoe and rafting outings while the other is a hiking specialist.Of the three job categories, guides are by far the most difficult to recruit.Next comes the receptionist/office assistants, followed by the equipment handlers, who are basically unskilled workers.Turnover among guides is 20 percent, 30 percent among office staff, and 60 percent among equipment handlers.Owners find that recruiting, motivating, and keeping a quality workforce is an ongoing challenge. -Where is management most likely to find new tour guides?

Which of the following is not an incentive program based on performance?

According to the Great Places to Work Institute, employees say that the defining characteristic of a great company is:

Medical insurance is a legally required benefit that all companies must offer.

Pfizer, the second largest pharmaceutical company, regards employee growth and development as its top priority.

In a unionized company, when there's a discrepancy between what workers want and what management is willing to give, top executives step in as negotiators to bring the two sides together.

Union membership in the United States has declined since the mid-1950's.All of the following factors have attributed to this decline except:

Complementary workers are part-time employees hired to supplement a company's permanent workforce.

In which type of recruiting would you probably list openings in local job fairs?

Over the past 50 years, more _____ entered the workforce than previously.

In two?factor theory, hygiene factors include working conditions.

Nationwide surveys show that most companies today actively strive to develop _____ workforces.

Before managers can assess performance, they must specify criteria for measuring it.

Before managers can measure performance, they must _____.