Exam 6: Recruiting, Motivating, and Keeping Quality Employees

Companies with a strong interest in promoting from within often post openings on job boards such as Monster.com.

Explain a compressed work week.

_____ is the process of settling differences and establishing mutually agreeable conditions under which employees will work.

Companies have found that involving employees in decisions encourages them to _____.

Psychologist Frederick Herzberg concluded that in order to understand employee satisfaction, he had to divide work factors into two categories.Describe these two categories.

Picketing is an approach to resolving labor-contact disputes by following the recommendations of impartial third parties.

Most organizations do whatever they can to retain qualified employees.Their efforts include all of the following

An important goal of many organizations is to achieve a diverse workforce.

Jack finds a job as a night janitor in the library, and although he feels secure, he starts to feel cut off from his friends.Which of the needs in Maslow's hierarchy is not being satisfied? How did Maslow characterize this need?

Maria has worked at Starbuck's for a week.Her supervisor is helping her become a "barista." The process she is going though is called _____.

Under the employment-at-will doctrine, employers can terminate the employment relationship at any time.

One effective strategy for improving employee retention is involving employees more deeply in decision making.

Four recent and well-qualified job hires have asked to cut back from 40 to 20 hours per week.Although Made Right typically hires part-time workers only during seasonal rush periods, Horowitz wants to accommodate these employees.What's her option?

In the 1950's more than 60 percent of the workforce was composed of white males; today white males make up only 20 percent of the workforce.

With _____ feedback, employees are evaluated not only by those above them but also by those below and beside them.

Temporary work isn't very appealing primarily because _____.

Feedback on an employee's performance gathered from all directions (supervisors, subordinates, coworkers, customers) is called 360-degree feedback.

The process of settling differences and establishing mutually agreeable conditions under which employees will work is called collective bargaining.

Which of the following is a mistake often associated with new-employee orientation:

This summer you worked at a day care center where it was common for parents to be late picking up a child.You willingly stayed late and waited for these parents so that other employees could get home to their families.But at raise time, you got a much smaller raise than your co-workers.Your reaction was to say, "Forget it.I'm not working extra hours anymore." What theory of motivation best explains your behavior?