Exam 10: Human Resource Management and Labor Relations

If negotiations fail,a company may choose to use a ________ to prevent union employees from coming to work.

In some disputes,such as those between the government and fire fighters or police officers,arbitration is compulsory,or required by law.

Describe how wages,salaries,incentives,and benefits programs help companies attract and keep skilled workers.

When middle managers are rewarded for especially productive output,such as for producing earnings that significantly exceed the cost of bonuses,it is called ________.

________ are temporary or permanent replacements for striking workers.

The International Brotherhood of Basketweavers wishes that raises for union members keep up with inflation.They should negotiate for a(n)________.

Gretta is observing and interviewing several database administrators to determine the duties and responsibilities associated with their job as well as the knowledge,skills,and abilities that someone must have to perform the job.Gretta is performing the HR function of ________.

Which of the following statements regarding HR planning is FALSE?

________ is the process of dealing with employees who are represented by a union.

The increased demand for knowledge workers will require firms to use extra measures,such as higher salaries and signing bonuses,to attract qualified employees.

________ is the process of attracting qualified people to apply for jobs within an organization.

Incentive programs are available to individuals,whereas merit salary systems are distributed on a company-wide basis.

Employers can legally require a medical examination as a condition for making an offer of employment.

Which of the following is considered the starting point of effective human resource management?

What happens if an HR manager does not update the skills of the companies knowledge workers and then compensate them accordingly?

How does NetFlix attempt to meet employees' esteem needs?

In 2007,approximately ________ of all workers are union members.

Describe the concepts of equal employment opportunity and affirmative action.

________ represent attempts to recruit,hire,and develop members of relevant protected classes.

Short Case Scenario 10-1 Super TV Channel 6 operates in a major Midwestern city and is on the air 24 hours a day. Labor-management relations there have been relatively good over the years. There are three unions: one for engineers, one for announcers and newspeople, and still another for stagehands and projectionists. As might be expected, the serious concerns of one union usually have no impact whatsoever on the other unions. One Wednesday night, a group of the engineers became very unhappy and called the station manager of Super Channel 6 to say they would be going out on a 24-hour work stoppage that would last from 3:00 p.m. Thursday until 3:00 p.m. Friday. It was not necessary to tell the boss their gripe; he already knew. Sure enough, at 3:00 p.m. on Thursday, the engineers walked off the job. The leadership of the union never gave its blessing to this group of engineers walking out and, in fact, urged them to reconsider. When the strike was over and the engineers came back to work at 3:00 p.m. on Friday, the manager said that he would not need them until 3:00 p.m. on Saturday. -Other than the union tactic chosen,describe the other options that were available to the union.