Question 1

Occupational and functional subcultures form among persons who share the same skills and work _____.

Accepted Answer

responsibi

Question 2

Raybern's company is not able to meet targets, and this is affecting the company's revenues. Raybern decides to hold weekly meetings with employees from all functional levels of the organization to find a solution to the company's problem. He listens to the employees carefully, and based on their suggestions, he gradually implements certain changes in the organization. This is an example of _____.

Accepted Answer

A)  bottom-up change 
B)  radical change 
C)  transformational change 
D)  top-down change 
E)  frame-breaking change 
A)  bottom-up change 
B)  radical change 
C)  transformational change 
D)  top-down change 
E)  frame-breaking change

Question 3

Delaying a sense of urgency for change and neglecting to build a coalition of influential persons who support the change, is a major reason for the failure of the _____ phase in the Lewin's model for planned change.

Accepted Answer

A)  unfreezing 
B)  changing 
C)  refreezing 
D)  improvising 
E)  coercing 
A)  unfreezing 
B)  changing 
C)  refreezing 
D)  improvising 
E)  coercing

Question 4

When Andre started working for the company, he would often be told about the achievements of one of his colleagues, Jose, by his manager. Jose had, on many occasions, been named "Employee of the Month". Which of the following components of the observable culture of Andre's organization is illustrated in this example?

Accepted Answer

A)  Ceremonies 
B)  Legends 
C)  Symbols 
D)  Heroes 
E)  Metaphors 
A)  Ceremonies 
B)  Legends 
C)  Symbols 
D)  Heroes 
E)  Metaphors

Question 5

Which of the following is true of transformational change?

Accepted Answer

A)  It is usually led from the top. 
B)  It is a modest, frame-bending change. 
C)  It does not intend to break and remake the system. 
D)  It involves gradual and continual change toward the desired result. 
E)  It involves evolutions in products, processes, technologies, and work systems. 
A)  It is usually led from the top. 
B)  It is a modest, frame-bending change. 
C)  It does not intend to break and remake the system. 
D)  It involves gradual and continual change toward the desired result. 
E)  It involves evolutions in products, processes, technologies, and work systems.

Question 6

Lexiren Inc. follows an organizational culture where new leaders share responsibilities with more experienced leaders. The company emphasizes collaboration and trust. In the context of organizational cultures, which of the following cultures is reflected in the given scenario?

Accepted Answer

A)  Team culture 
B)  Hierarchical culture 
C)  Entrepreneurial culture 
D)  Rational culture 
E)  Autocratic culture 
A)  Team culture 
B)  Hierarchical culture 
C)  Entrepreneurial culture 
D)  Rational culture 
E)  Autocratic culture

Question 7

Value-based management:

Accepted Answer

A)  improves the observable culture of an organization. 
B)  increases an organization's tolerance for ambiguity. 
C)  communicates and enacts an organization's core beliefs. 
D)  suppresses the idea of innovation within the organization. 
E)  emphasizes the rigidity of the organization's regulations. 
A)  improves the observable culture of an organization. 
B)  increases an organization's tolerance for ambiguity. 
C)  communicates and enacts an organization's core beliefs. 
D)  suppresses the idea of innovation within the organization. 
E)  emphasizes the rigidity of the organization's regulations.

Question 8

Change leaders are risk-takers.

Accepted Answer

A) True 
 B)False

Question 9

_____ provides incentives to gain support from those who are actively resisting or ready to resist change initiatives.

Accepted Answer

A)  Education and communication 
B)  Explicit and implicit coercion 
C)  Manipulation and co-optation 
D)  Negotiation and agreement 
E)  Facilitation and support 
A)  Education and communication 
B)  Explicit and implicit coercion 
C)  Manipulation and co-optation 
D)  Negotiation and agreement 
E)  Facilitation and support

Question 10

The owner of Makers & Bakers Ltd. has purchased a few new machines. To ensure that the new machines are effective, he continually gathers feedback from his employees and makes relevant changes by customizing the machines based on their feedback. What kind of change is depicted here?

Accepted Answer

A)  Framing change 
B)  Improvisational change 
C)  Transformational change 
D)  Coercive change 
E)  Radical change 
A)  Framing change 
B)  Improvisational change 
C)  Transformational change 
D)  Coercive change 
E)  Radical change

Question 11

Marco, a new employee at Krone Inc., is resisting change in processes because he isn't sure he can do all the new things they are asking him to do. In the context of resistance to change, which of the following represents Marco's thought process?

Accepted Answer

A)  Fear of the unknown 
B)  Loss of confidence 
C)  Loss of control 
D)  Work overload 
E)  Poor timing 
A)  Fear of the unknown 
B)  Loss of confidence 
C)  Loss of control 
D)  Work overload 
E)  Poor timing

Question 12

Which of the following is true of incremental change?

Accepted Answer

A)  It is a radical or frame-breaking change. 
B)  Its execution results in a major and comprehensive redirection of the organization. 
C)  It involves the evolution of products, processes, technologies, and work systems. 
D)  It creates fundamental shifts in strategies, culture, structures, and even the underlying sense of purpose or mission. 
E)  Its intent is to break and remake the system. 
A)  It is a radical or frame-breaking change. 
B)  Its execution results in a major and comprehensive redirection of the organization. 
C)  It involves the evolution of products, processes, technologies, and work systems. 
D)  It creates fundamental shifts in strategies, culture, structures, and even the underlying sense of purpose or mission. 
E)  Its intent is to break and remake the system.

Question 13

____ bias exists as organizational norms and practices that discourage or inhibit the advancement of women and minorities.

Accepted Answer

The answer of ____ bias exists as organizational norms and...

Question 14

Marco, a new employee at Krone Inc., is resisting change in processes because no one has explained to him why the new way of doing things is better than the way his supervisor originally showed him when he got hired. In the context of resistance to change, which of the following represents Marco's thought process?

Accepted Answer

A)  Disrupted habits 
B)  Loss of face 
C)  Lack of purpose 
D)  Work overload 
E)  Poor timing 
A)  Disrupted habits 
B)  Loss of face 
C)  Lack of purpose 
D)  Work overload 
E)  Poor timing

Question 15

Marco, a new employee at Krone Inc., is resisting change in processes because he is feeling apprehensive about the fast rate at which change is occurring. In the context of resistance to change, which of the following represents Marco's thought process?

Accepted Answer

A)  Disrupted habits 
B)  Loss of face 
C)  Lack of purpose 
D)  Work overload 
E)  Poor timing 
A)  Disrupted habits 
B)  Loss of face 
C)  Lack of purpose 
D)  Work overload 
E)  Poor timing

Question 16

Ethnic subcultures or national subcultures are formed among persons who share the same skills and work responsibilities.

Accepted Answer

A) True 
 B)False

Question 17

Every year Food-n-Serve throws a party for all the employees. Employees that exceed expectations on their yearly evaluation get to eat first. The party is an example of ____ in the ____ culture.

Accepted Answer

A)  heroes; core 
B)  heroes; observable 
C)  rites and rituals; core 
D)  rites and rituals; observable 
E)  symbols; core 
A)  heroes; core 
B)  heroes; observable 
C)  rites and rituals; core 
D)  rites and rituals; observable 
E)  symbols; core

Question 18

With respect to diversity leadership, the "affirmative action" management approach to diversity refers to:

Accepted Answer

A)  creating upward mobility for minorities and women. 
B)  building quality relationships with respect for diversity. 
C)  achieving full utilization of diverse human resources. 
D)  adopting characteristics of majority cultures in order to succeed. 
E)  helping people better understand and respect individual differences. 
A)  creating upward mobility for minorities and women. 
B)  building quality relationships with respect for diversity. 
C)  achieving full utilization of diverse human resources. 
D)  adopting characteristics of majority cultures in order to succeed. 
E)  helping people better understand and respect individual differences.

Question 19

When making changes, organizations should check benefits, compatibility, simplicity, and triability of the change.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is an invisible barrier to advancement by women and minorities in organizations?

Accepted Answer

A)  Generational subcultures 
B)  Ethnocentrism 
C)  Multiculturalism 
D)  Glass ceiling 
E)  Revolving door 
A)  Generational subcultures 
B)  Ethnocentrism 
C)  Multiculturalism 
D)  Glass ceiling 
E)  Revolving door

Occupational and functional subcultures form among persons who share the same skills and work _____.

Delaying a sense of urgency for change and neglecting to build a coalition of influential persons who support the change, is a major reason for the failure of the _____ phase in the Lewin's model for planned change.

Which of the following is true of transformational change?

Lexiren Inc. follows an organizational culture where new leaders share responsibilities with more experienced leaders. The company emphasizes collaboration and trust. In the context of organizational cultures, which of the following cultures is reflected in the given scenario?

Value-based management:

Change leaders are risk-takers.

_____ provides incentives to gain support from those who are actively resisting or ready to resist change initiatives.

The owner of Makers & Bakers Ltd. has purchased a few new machines. To ensure that the new machines are effective, he continually gathers feedback from his employees and makes relevant changes by customizing the machines based on their feedback. What kind of change is depicted here?

Marco, a new employee at Krone Inc., is resisting change in processes because he isn't sure he can do all the new things they are asking him to do. In the context of resistance to change, which of the following represents Marco's thought process?

Which of the following is true of incremental change?

____ bias exists as organizational norms and practices that discourage or inhibit the advancement of women and minorities.

Marco, a new employee at Krone Inc., is resisting change in processes because he is feeling apprehensive about the fast rate at which change is occurring. In the context of resistance to change, which of the following represents Marco's thought process?

Ethnic subcultures or national subcultures are formed among persons who share the same skills and work responsibilities.

Every year Food-n-Serve throws a party for all the employees. Employees that exceed expectations on their yearly evaluation get to eat first. The party is an example of in the culture.

With respect to diversity leadership, the "affirmative action" management approach to diversity refers to:

When making changes, organizations should check benefits, compatibility, simplicity, and triability of the change.

Which of the following is an invisible barrier to advancement by women and minorities in organizations?

Management, Managers, and Careers

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Technology, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Data and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures

Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Filters

Exam 12: Organizational Culture and Change

Occupational and functional subcultures form among persons who share the same skills and work _____.

Delaying a sense of urgency for change and neglecting to build a coalition of influential persons who support the change, is a major reason for the failure of the _____ phase in the Lewin's model for planned change.

Which of the following is true of transformational change?

Lexiren Inc. follows an organizational culture where new leaders share responsibilities with more experienced leaders. The company emphasizes collaboration and trust. In the context of organizational cultures, which of the following cultures is reflected in the given scenario?

Value-based management:

Change leaders are risk-takers.

_____ provides incentives to gain support from those who are actively resisting or ready to resist change initiatives.

The owner of Makers & Bakers Ltd. has purchased a few new machines. To ensure that the new machines are effective, he continually gathers feedback from his employees and makes relevant changes by customizing the machines based on their feedback. What kind of change is depicted here?

Marco, a new employee at Krone Inc., is resisting change in processes because he isn't sure he can do all the new things they are asking him to do. In the context of resistance to change, which of the following represents Marco's thought process?

Which of the following is true of incremental change?

____ bias exists as organizational norms and practices that discourage or inhibit the advancement of women and minorities.

Marco, a new employee at Krone Inc., is resisting change in processes because he is feeling apprehensive about the fast rate at which change is occurring. In the context of resistance to change, which of the following represents Marco's thought process?

Ethnic subcultures or national subcultures are formed among persons who share the same skills and work responsibilities.

Every year Food-n-Serve throws a party for all the employees. Employees that exceed expectations on their yearly evaluation get to eat first. The party is an example of ____ in the ____ culture.

With respect to diversity leadership, the "affirmative action" management approach to diversity refers to:

When making changes, organizations should check benefits, compatibility, simplicity, and triability of the change.

Which of the following is an invisible barrier to advancement by women and minorities in organizations?

Management, Managers, and Careers

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Technology, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Data and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures

Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Filters

Every year Food-n-Serve throws a party for all the employees. Employees that exceed expectations on their yearly evaluation get to eat first. The party is an example of in the culture.