Question 1

Briefly describe the characteristics of a multicultural organization.

Accepted Answer

Multicultural organizations have the fol

Question 2

Marco, an employee at Krone Inc., is resisting change in processes because he feels like people are making fun of him because he likes doing things the way he's always done them. In the context of resistance to change, which of the following represents Marco's thought process?

Accepted Answer

A)  Disrupted habits 
B)  Loss of face 
C)  Lack of purpose 
D)  Work overload 
E)  Poor timing 
A)  Disrupted habits 
B)  Loss of face 
C)  Lack of purpose 
D)  Work overload 
E)  Poor timing

Question 3

In the context of change leadership, _____ implies that change initiatives come from lower levels in the organization.

Accepted Answer

A)  bottom-up change 
B)  radical change 
C)  transformational change 
D)  top-down change 
E)  frame-breaking change 
A)  bottom-up change 
B)  radical change 
C)  transformational change 
D)  top-down change 
E)  frame-breaking change

Question 4

_____ create(s) meaning and shared community among organizational members.

Accepted Answer

A)  Ecological fallacy 
B)  Workplace spirituality 
C)  Workplace etiquette 
D)  Organizational ethics 
E)  Bureaucratic informality 
A)  Ecological fallacy 
B)  Workplace spirituality 
C)  Workplace etiquette 
D)  Organizational ethics 
E)  Bureaucratic informality

Question 5

Rene has noticed that in her organization, only men are promoted to the senior positions. She feels that she is as qualified as her male counterparts, but has been denied any promotion for the past two years. Though she likes her job, she feels unappreciated and decides to quit the organization. This is an example of _____.

Accepted Answer

A)  the leaking pipe problem 
B)  a power distance culture 
C)  a generation subculture 
D)  a gender subculture 
E)  the functional silos issue 
A)  the leaking pipe problem 
B)  a power distance culture 
C)  a generation subculture 
D)  a gender subculture 
E)  the functional silos issue

Question 6

It is Beth's second month at her new job, and she has noticed that people dress casually every Friday. She feels that her co-workers are helpful, and her bosses are friendly. She is comforted by the fact that if in doubt she can always ask for help and not be afraid of being shunned and embarrassed. Which of the following organizational cultures has influenced Beth?

Accepted Answer

A)  Observable culture 
B)  Power culture 
C)  Core culture 
D)  Task culture 
E)  Role culture 
A)  Observable culture 
B)  Power culture 
C)  Core culture 
D)  Task culture 
E)  Role culture

Question 7

Ethnocentrism can creep into organizations and adversely affect the way people relate to one another.

Accepted Answer

A) True 
 B)False

Question 8

Michael has been a manager at Rexgen Systems for two years. He is known to be a risk-taker and always waits for the next big project. He is a hard worker and takes initiative to handle critical issues. Michael is a _____.

Accepted Answer

A)  passive manager 
B)  change leader 
C)  benevolent autocrat 
D)  group thinker 
E)  status quo manager 
A)  passive manager 
B)  change leader 
C)  benevolent autocrat 
D)  group thinker 
E)  status quo manager

Question 9

According to Kurt Lewin's model for planned change, which of the following phases involves stabilizing the system after change?

Accepted Answer

A)  Unfreezing phase 
B)  Structuring phase 
C)  Refreezing phase 
D)  Improvising phase 
E)  Coercing phase 
A)  Unfreezing phase 
B)  Structuring phase 
C)  Refreezing phase 
D)  Improvising phase 
E)  Coercing phase

Question 10

The finance and accounts team members in a company who are Europeans believe that they are the most important contributors to the organization. Which of the following concepts is best illustrated by this example?

Accepted Answer

A)  Ethnocentrism 
B)  Generational subcultures 
C)  Structural integration 
D)  Pluralism 
E)  Leaking pipeline problem 
A)  Ethnocentrism 
B)  Generational subcultures 
C)  Structural integration 
D)  Pluralism 
E)  Leaking pipeline problem

Question 11

In which of the following phases in Lewin's planned change process is it important to evaluate results, provide feedback to the people involved, and make any required modifications in the original change?

Accepted Answer

A)  Unfreezing phase 
B)  Structuring phase 
C)  Refreezing phase 
D)  Improvising phase 
E)  Coercing phase 
A)  Unfreezing phase 
B)  Structuring phase 
C)  Refreezing phase 
D)  Improvising phase 
E)  Coercing phase

Question 12

Which of the following specifically involves making continual adjustments as changes are being implemented?

Accepted Answer

A)  Unfreezing 
B)  Changing 
C)  Refreezing 
D)  Improvising 
E)  Coercing 
A)  Unfreezing 
B)  Changing 
C)  Refreezing 
D)  Improvising 
E)  Coercing

Question 13

Transformational change results in a major and comprehensive ______ of the organization.

Accepted Answer

The answer of Transformational change results in a major and...

Question 14

Darelen Inc. has majority of workers from Spanish communities and a minority of workers from the Finnish community. The policies and values of the company are directly influenced by both cultures. In the context of characteristics of multicultural organizations, this is an example of _____.

Accepted Answer

A)  network integration 
B)  structural diversity 
C)  pluralism 
D)  nepotism 
E)  ethnocentrism 
A)  network integration 
B)  structural diversity 
C)  pluralism 
D)  nepotism 
E)  ethnocentrism

Question 15

In the context of leaking pipeline problem, decisions of high-performing women to drop out of upward-tracking carrier paths are not always based on outright gender prejudice.

Accepted Answer

A) True 
 B)False

Question 16

The _____ of an organization consists of the main values, or underlying assumptions and beliefs that shape and guide people's behaviors in an organization.

Accepted Answer

A)  power culture 
B)  core culture 
C)  task culture 
D)  observable culture 
E)  role culture 
A)  power culture 
B)  core culture 
C)  task culture 
D)  observable culture 
E)  role culture

Question 17

_____ change bends and adjusts existing ways to improve performance.

Accepted Answer

The answer of _____ change bends and adjusts existing ways...

Question 18

In the context of organizational change, _____ change bends and adjusts existing ways to improve performance.

Accepted Answer

A)  radical 
B)  incremental 
C)  transformational 
D)  top-down 
E)  frame-breaking 
A)  radical 
B)  incremental 
C)  transformational 
D)  top-down 
E)  frame-breaking

Question 19

With respect to diversity leadership, the "leading diversity" management approach refers to:

Accepted Answer

A)  creating upward mobility for minorities and women. 
B)  building quality relationships with respect for diversity. 
C)  achieving full inclusivity and respect for all. 
D)  adopting characteristics of majority cultures in order to succeed. 
E)  helping people better understand and respect individual differences. 
A)  creating upward mobility for minorities and women. 
B)  building quality relationships with respect for diversity. 
C)  achieving full inclusivity and respect for all. 
D)  adopting characteristics of majority cultures in order to succeed. 
E)  helping people better understand and respect individual differences.

Question 20

_____ is at the lowest level in an organizational change pyramid.

Accepted Answer

A)  Radical change 
B)  Incremental change 
C)  Transformational change 
D)  Top-down change 
E)  Frame-breaking change 
A)  Radical change 
B)  Incremental change 
C)  Transformational change 
D)  Top-down change 
E)  Frame-breaking change

Briefly describe the characteristics of a multicultural organization.

Marco, an employee at Krone Inc., is resisting change in processes because he feels like people are making fun of him because he likes doing things the way he's always done them. In the context of resistance to change, which of the following represents Marco's thought process?

In the context of change leadership, _____ implies that change initiatives come from lower levels in the organization.

_____ create(s) meaning and shared community among organizational members.

Ethnocentrism can creep into organizations and adversely affect the way people relate to one another.

Michael has been a manager at Rexgen Systems for two years. He is known to be a risk-taker and always waits for the next big project. He is a hard worker and takes initiative to handle critical issues. Michael is a _____.

According to Kurt Lewin's model for planned change, which of the following phases involves stabilizing the system after change?

The finance and accounts team members in a company who are Europeans believe that they are the most important contributors to the organization. Which of the following concepts is best illustrated by this example?

In which of the following phases in Lewin's planned change process is it important to evaluate results, provide feedback to the people involved, and make any required modifications in the original change?

Which of the following specifically involves making continual adjustments as changes are being implemented?

Transformational change results in a major and comprehensive ______ of the organization.

Darelen Inc. has majority of workers from Spanish communities and a minority of workers from the Finnish community. The policies and values of the company are directly influenced by both cultures. In the context of characteristics of multicultural organizations, this is an example of _____.

In the context of leaking pipeline problem, decisions of high-performing women to drop out of upward-tracking carrier paths are not always based on outright gender prejudice.

The _____ of an organization consists of the main values, or underlying assumptions and beliefs that shape and guide people's behaviors in an organization.

_____ change bends and adjusts existing ways to improve performance.

In the context of organizational change, _____ change bends and adjusts existing ways to improve performance.

With respect to diversity leadership, the "leading diversity" management approach refers to:

_____ is at the lowest level in an organizational change pyramid.

Management, Managers, and Careers

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Technology, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Data and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures

Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Filters

Exam 12: Organizational Culture and Change

Briefly describe the characteristics of a multicultural organization.

Marco, an employee at Krone Inc., is resisting change in processes because he feels like people are making fun of him because he likes doing things the way he's always done them. In the context of resistance to change, which of the following represents Marco's thought process?

In the context of change leadership, _____ implies that change initiatives come from lower levels in the organization.

_____ create(s) meaning and shared community among organizational members.

Ethnocentrism can creep into organizations and adversely affect the way people relate to one another.

Michael has been a manager at Rexgen Systems for two years. He is known to be a risk-taker and always waits for the next big project. He is a hard worker and takes initiative to handle critical issues. Michael is a _____.

According to Kurt Lewin's model for planned change, which of the following phases involves stabilizing the system after change?

The finance and accounts team members in a company who are Europeans believe that they are the most important contributors to the organization. Which of the following concepts is best illustrated by this example?

In which of the following phases in Lewin's planned change process is it important to evaluate results, provide feedback to the people involved, and make any required modifications in the original change?

Which of the following specifically involves making continual adjustments as changes are being implemented?

Transformational change results in a major and comprehensive ______ of the organization.

Darelen Inc. has majority of workers from Spanish communities and a minority of workers from the Finnish community. The policies and values of the company are directly influenced by both cultures. In the context of characteristics of multicultural organizations, this is an example of _____.

In the context of leaking pipeline problem, decisions of high-performing women to drop out of upward-tracking carrier paths are not always based on outright gender prejudice.

The _____ of an organization consists of the main values, or underlying assumptions and beliefs that shape and guide people's behaviors in an organization.

_____ change bends and adjusts existing ways to improve performance.

In the context of organizational change, _____ change bends and adjusts existing ways to improve performance.

With respect to diversity leadership, the "leading diversity" management approach refers to:

_____ is at the lowest level in an organizational change pyramid.

Management, Managers, and Careers

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Technology, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Data and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures

Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Filters