Question 1

According to Kurt Lewin's model for planned change, which of the following phases involves preparing a system for change?

Accepted Answer

A)  Unfreezing phase 
B)  Changing phase 
C)  Refreezing phase 
D)  Improvising phase 
E)  Coercing phase 
A)  Unfreezing phase 
B)  Changing phase 
C)  Refreezing phase 
D)  Improvising phase 
E)  Coercing phase

Question 2

The most common error in the refreezing phase in Lewin's model for planned change is:

Accepted Answer

A)  facilitating the forgetting or abandoning of change with the passage of time. 
B)  declaring victory too soon and withdrawing support before the change is really fixed in normal routines. 
C)  implementing change before people are prepared and feel a need for it. 
D)  not creating a sense of urgency for change and neglecting to build a coalition of influential persons who support it. 
E)  preparing for more change even before the present one is fully implemented. 
A)  facilitating the forgetting or abandoning of change with the passage of time. 
B)  declaring victory too soon and withdrawing support before the change is really fixed in normal routines. 
C)  implementing change before people are prepared and feel a need for it. 
D)  not creating a sense of urgency for change and neglecting to build a coalition of influential persons who support it. 
E)  preparing for more change even before the present one is fully implemented.

Question 3

The manager at Fillend Inc. noticed that his workforce displayed a very clear distinction between the old timers and the rest of the population. He decided to address this gap between the _____ that could affect the organization's performance.

Accepted Answer

A)  organizational sects 
B)  generational subcultures 
C)  ethnic subcultures 
D)  gender subcultures 
E)  functional subcultures 
A)  organizational sects 
B)  generational subcultures 
C)  ethnic subcultures 
D)  gender subcultures 
E)  functional subcultures

Question 4

With respect to the force-coercion strategy, _____ involves straightforward and unilateral action to "command" that change take place.

Accepted Answer

A)  direct forcing 
B)  political maneuvering 
C)  diplomatic coercing 
D)  indirect maneuvering 
E)  alliance forming 
A)  direct forcing 
B)  political maneuvering 
C)  diplomatic coercing 
D)  indirect maneuvering 
E)  alliance forming

Question 5

Socialism is the belief that one's membership group or subculture is superior to all others.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following change strategies in an organization pursues change through formal authority and/or the use of rewards or punishments?

Accepted Answer

A)  Rational persuasion strategy 
B)  Environmental-adaptive strategy 
C)  Shared power strategy 
D)  Force-coercion strategy 
E)  Collaborative strategy 
A)  Rational persuasion strategy 
B)  Environmental-adaptive strategy 
C)  Shared power strategy 
D)  Force-coercion strategy 
E)  Collaborative strategy

Question 7

____ subcultures form among persons who work together and share similar ages, such as millennials and baby boomers.

Accepted Answer

The answer of ____ subcultures form among persons who work...

Question 8

A(n) ____ organization has core values that respect diversity.

Accepted Answer

multicultu

Question 9

_____ are formed among persons who share the same skills and work responsibilities.

Accepted Answer

A)  Cohort subcultures 
B)  Generational subcultures 
C)  Ethnic or national subcultures 
D)  Gender subcultures 
E)  Occupational and functional subcultures 
A)  Cohort subcultures 
B)  Generational subcultures 
C)  Ethnic or national subcultures 
D)  Gender subcultures 
E)  Occupational and functional subcultures

Question 10

Education and communication are positive ways to deal with resistance to change that uses discussions, presentations, and demonstrations to educate people beforehand about a change.

Accepted Answer

A) True 
 B)False

Question 11

Marco, an employee at Krone Inc., is resisting change in processes because he thinks his way of doing things is working. In the context of resistance to change, which of the following represents Marco's thought process?

Accepted Answer

A)  Disrupted habits 
B)  Loss of face 
C)  Lack of purpose 
D)  Work overload 
E)  Poor timing 
A)  Disrupted habits 
B)  Loss of face 
C)  Lack of purpose 
D)  Work overload 
E)  Poor timing

Question 12

Clayton, a manager, wanted to implement some changes in the processes at work. He used facts and reports of conducted surveys to show that the change would prove advantageous to all concerned and increase performance. Which of the following strategies is being applied by Clayton to incorporate change?

Accepted Answer

A)  Force Strategy 
B)  Coercion strategy 
C)  Rational persuasion 
D)  Political maneuvering 
E)  Shared power strategy 
A)  Force Strategy 
B)  Coercion strategy 
C)  Rational persuasion 
D)  Political maneuvering 
E)  Shared power strategy

Question 13

The founder of Food-n-Serve believes feeding the homeless is a key component of the organization's success. Every year, the founder and employees serve free food in the local homeless shelters to support the founder's vision. This is an example of celebrating an organizational____ in the ____ culture.

Accepted Answer

A)  hero; core 
B)  hero; observable 
C)  symbol; core 
D)  symbol; observable 
E)  ceremony; core 
A)  hero; core 
B)  hero; observable 
C)  symbol; core 
D)  symbol; observable 
E)  ceremony; core

Question 14

The "changing phase" is the first phase in Lewin's model for planned change.

Accepted Answer

A) True 
 B)False

Question 15

Workplace spirituality refers to inclusiveness, pluralism, and respect for diversity in the workplace.

Accepted Answer

A) True 
 B)False

Question 16

Planned change has a better chance of success when people are used to doing things the traditional way.

Accepted Answer

A) True 
 B)False

Question 17

A status quo leader is a change leader who is forward-looking, proactive, supportive of new ideas, and open to criticism.

Accepted Answer

A) True 
 B)False

Question 18

In a truly multicultural organization, the organizational culture communicates and supports core values that respect and empower the full diversity of its members.

Accepted Answer

A) True 
 B)False

Question 19

Marco, a new employee at Krone Inc., is resisting change in processes because he doesn't understand the changes or when the changes will happen. In the context of resistance to change, which of the following represents Marco's thought process?

Accepted Answer

A)  Fear of the unknown 
B)  Loss of confidence 
C)  Loss of control 
D)  Work overload 
E)  Poor timing 
A)  Fear of the unknown 
B)  Loss of confidence 
C)  Loss of control 
D)  Work overload 
E)  Poor timing

Question 20

____ is the phase at which change is stabilized.

Accepted Answer

The answer of ____ is the phase at which change...

According to Kurt Lewin's model for planned change, which of the following phases involves preparing a system for change?

The most common error in the refreezing phase in Lewin's model for planned change is:

The manager at Fillend Inc. noticed that his workforce displayed a very clear distinction between the old timers and the rest of the population. He decided to address this gap between the _____ that could affect the organization's performance.

With respect to the force-coercion strategy, _____ involves straightforward and unilateral action to "command" that change take place.

Socialism is the belief that one's membership group or subculture is superior to all others.

Which of the following change strategies in an organization pursues change through formal authority and/or the use of rewards or punishments?

____ subcultures form among persons who work together and share similar ages, such as millennials and baby boomers.

A(n) ____ organization has core values that respect diversity.

_____ are formed among persons who share the same skills and work responsibilities.

Education and communication are positive ways to deal with resistance to change that uses discussions, presentations, and demonstrations to educate people beforehand about a change.

Marco, an employee at Krone Inc., is resisting change in processes because he thinks his way of doing things is working. In the context of resistance to change, which of the following represents Marco's thought process?

The founder of Food-n-Serve believes feeding the homeless is a key component of the organization's success. Every year, the founder and employees serve free food in the local homeless shelters to support the founder's vision. This is an example of celebrating an organizational in the culture.

The "changing phase" is the first phase in Lewin's model for planned change.

Workplace spirituality refers to inclusiveness, pluralism, and respect for diversity in the workplace.

Planned change has a better chance of success when people are used to doing things the traditional way.

A status quo leader is a change leader who is forward-looking, proactive, supportive of new ideas, and open to criticism.

In a truly multicultural organization, the organizational culture communicates and supports core values that respect and empower the full diversity of its members.

Marco, a new employee at Krone Inc., is resisting change in processes because he doesn't understand the changes or when the changes will happen. In the context of resistance to change, which of the following represents Marco's thought process?

____ is the phase at which change is stabilized.

Management, Managers, and Careers

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Technology, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Data and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures

Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

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Exam 12: Organizational Culture and Change

According to Kurt Lewin's model for planned change, which of the following phases involves preparing a system for change?

The most common error in the refreezing phase in Lewin's model for planned change is:

The manager at Fillend Inc. noticed that his workforce displayed a very clear distinction between the old timers and the rest of the population. He decided to address this gap between the _____ that could affect the organization's performance.

With respect to the force-coercion strategy, _____ involves straightforward and unilateral action to "command" that change take place.

Socialism is the belief that one's membership group or subculture is superior to all others.

Which of the following change strategies in an organization pursues change through formal authority and/or the use of rewards or punishments?

____ subcultures form among persons who work together and share similar ages, such as millennials and baby boomers.

A(n) ____ organization has core values that respect diversity.

_____ are formed among persons who share the same skills and work responsibilities.

Education and communication are positive ways to deal with resistance to change that uses discussions, presentations, and demonstrations to educate people beforehand about a change.

Marco, an employee at Krone Inc., is resisting change in processes because he thinks his way of doing things is working. In the context of resistance to change, which of the following represents Marco's thought process?

The "changing phase" is the first phase in Lewin's model for planned change.

Workplace spirituality refers to inclusiveness, pluralism, and respect for diversity in the workplace.

Planned change has a better chance of success when people are used to doing things the traditional way.

A status quo leader is a change leader who is forward-looking, proactive, supportive of new ideas, and open to criticism.

In a truly multicultural organization, the organizational culture communicates and supports core values that respect and empower the full diversity of its members.

Marco, a new employee at Krone Inc., is resisting change in processes because he doesn't understand the changes or when the changes will happen. In the context of resistance to change, which of the following represents Marco's thought process?

____ is the phase at which change is stabilized.

Management, Managers, and Careers

Management Learning Past to Present

Ethics and Social Responsibility

Environment, Technology, and Sustainability

Global Management and Cultural Diversity

Entrepreneurship and New Ventures

Data and Decision Making

Planning Processes and Techniques

Control Processes and Systems

Strategy and Strategic Management

Organization Structures

Human Resource Management

Leading and Leadership Development

Individual Behavior

Motivation Theory and Practice

Teams and Teamwork

Communication and Collaboration

Filters