Question 1

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

Accepted Answer

A) To encourage the spread of statistical quality control. 
B) To improve human resource development and management in manufacturing. 
C) To help companies review and structure their quality programs. 
D) To prove that American firms were competitive in quality. 
E) To emphasize the use of quantitative methods in process management. 
A) To encourage the spread of statistical quality control. 
B) To improve human resource development and management in manufacturing. 
C) To help companies review and structure their quality programs. 
D) To prove that American firms were competitive in quality. 
E) To emphasize the use of quantitative methods in process management.

Question 2

An operational goal of total quality management is ensuring that the organization's systems will never produce a defective product or service.

Accepted Answer

A) True 
 B)False

Question 3

Design of Experiments (DOE) is sometimes referred to as multivariate testing.

Accepted Answer

A) True 
 B)False

Question 4

Failure mode and effect analysis is used in six-sigma projects.It involves which of the following?

Accepted Answer

A) Closely examining each rejected part to determine the cause 
B) A careful sampling plan 
C) Calculating a risk priority number for each possible failure 
D) Reporting the effect each failure has had on a customer 
E) Multivariate testing 
A) Closely examining each rejected part to determine the cause 
B) A careful sampling plan 
C) Calculating a risk priority number for each possible failure 
D) Reporting the effect each failure has had on a customer 
E) Multivariate testing

Question 5

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

Accepted Answer

A) Run charts 
B) Pass charts 
C) Cause-and-effect diagrams 
D) Flowcharts 
E) Pareto charts 
A) Run charts 
B) Pass charts 
C) Cause-and-effect diagrams 
D) Flowcharts 
E) Pareto charts

Question 6

While small business organizations can seek to achieve the Baldrige National Quality Award, hospitals cannot.

Accepted Answer

A) True 
 B)False

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

An operational goal of total quality management is ensuring that the organization's systems will never produce a defective product or service.

Design of Experiments (DOE) is sometimes referred to as multivariate testing.

Failure mode and effect analysis is used in six-sigma projects.It involves which of the following?

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

While small business organizations can seek to achieve the Baldrige National Quality Award, hospitals cannot.

Operations and Supply Chain Management

Strategy and Sustainability

Product and Service Design

Strategic Capacity Management

Process Analysis

Production Processes

Service Processes

Health Care Processes

Projects

Global Sourcing and Procurement

Location, Logistics and Distribution

Lean and Sustainable Supply Chains

Enterprise Resource Planning Systems

Demand Management and Forecasting

Sales and Operations Planning

Inventory Control

Material Requirements Planning

Scheduling

Constraint Management

Filters

Exam 9: Six-Sigma Quality

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

An operational goal of total quality management is ensuring that the organization's systems will never produce a defective product or service.

Design of Experiments (DOE) is sometimes referred to as multivariate testing.

Failure mode and effect analysis is used in six-sigma projects.It involves which of the following?

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

While small business organizations can seek to achieve the Baldrige National Quality Award, hospitals cannot.

Operations and Supply Chain Management

Strategy and Sustainability

Product and Service Design

Strategic Capacity Management

Process Analysis

Production Processes

Service Processes

Health Care Processes

Projects

Global Sourcing and Procurement

Location, Logistics and Distribution

Lean and Sustainable Supply Chains

Enterprise Resource Planning Systems

Demand Management and Forecasting

Sales and Operations Planning

Inventory Control

Material Requirements Planning

Scheduling

Constraint Management

Filters