Question 1

Six-sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

Accepted Answer

A) True 
 B)False  True

Question 2

A Pareto chart as part of a six-sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control 
A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control B

Question 3

ISO audits result in certifications that are done by first, second or third parties.Passing a first-party audit is the best form of certification.

Accepted Answer

A) True 
 B)False  False

Question 4

Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving) those specifications.

Accepted Answer

A) True 
 B)False

Question 5

One of the tools of a quality control department that is used in a TQM program is process sampling.

Accepted Answer

A) True 
 B)False

Question 6

A PDCA cycle is essentially the same as a DMAIC cycle.

Accepted Answer

A) True 
 B)False

Question 7

ISO 9000 is primarily concerned with environmental management.

Accepted Answer

A) True 
 B)False

Question 8

One SPC tool used in total quality management is the run chart.

Accepted Answer

A) True 
 B)False

Question 9

The term CTQ is used in the "Define (D)" portion of the DMAIC methodology.

Accepted Answer

A) True 
 B)False

Question 10

A quality guru named Philip Crosby suggested that a general approach to quality management should involve prevention, not inspection.

Accepted Answer

A) True 
 B)False

Question 11

One of the tools of a quality control department that is used in a TQM program is leadership.

Accepted Answer

A) True 
 B)False

Question 12

TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.

Accepted Answer

A) True 
 B)False

Question 13

While business organizations can seek to achieve the Baldrige National Quality Award, universities cannot.

Accepted Answer

A) True 
 B)False

Question 14

Continuous improvement is a management philosophy that seeks continual improvement of machinery, materials, labor utilization, and production methods through applications of suggestions and ideas of company teams.

Accepted Answer

A) True 
 B)False

Question 15

An opportunity flow diagram is used to separate the value-added from the non-value-added steps in a process.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

Accepted Answer

A) Flowcharts 
B) Run charts 
C) Control charts 
D) Pareto diagrams 
E) Shengo diagrams 
A) Flowcharts 
B) Run charts 
C) Control charts 
D) Pareto diagrams 
E) Shengo diagrams

Question 17

A flow chart as part of a six-sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control 
A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control

Question 18

ISO 14000 is primarily concerned with environmental management.

Accepted Answer

A) True 
 B)False

Question 19

One of the definitions for the cost of quality is that it represents the costs attributable to the production of quality that is not 100 percent perfect.

Accepted Answer

A) True 
 B)False

Question 20

One SPC tool used in total quality management is the Pareto chart.

Accepted Answer

A) True 
 B)False

Six-sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

A Pareto chart as part of a six-sigma quality improvement process might be found in which DMAIC category?

ISO audits result in certifications that are done by first, second or third parties.Passing a first-party audit is the best form of certification.

Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving) those specifications.

One of the tools of a quality control department that is used in a TQM program is process sampling.

A PDCA cycle is essentially the same as a DMAIC cycle.

ISO 9000 is primarily concerned with environmental management.

One SPC tool used in total quality management is the run chart.

The term CTQ is used in the "Define (D)" portion of the DMAIC methodology.

A quality guru named Philip Crosby suggested that a general approach to quality management should involve prevention, not inspection.

One of the tools of a quality control department that is used in a TQM program is leadership.

TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.

While business organizations can seek to achieve the Baldrige National Quality Award, universities cannot.

Continuous improvement is a management philosophy that seeks continual improvement of machinery, materials, labor utilization, and production methods through applications of suggestions and ideas of company teams.

An opportunity flow diagram is used to separate the value-added from the non-value-added steps in a process.

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

A flow chart as part of a six-sigma quality improvement process might be found in which DMAIC category?

ISO 14000 is primarily concerned with environmental management.

One of the definitions for the cost of quality is that it represents the costs attributable to the production of quality that is not 100 percent perfect.

One SPC tool used in total quality management is the Pareto chart.

Operations and Supply Chain Management

Strategy and Sustainability

Product and Service Design

Strategic Capacity Management

Process Analysis

Production Processes

Service Processes

Health Care Processes

Projects

Global Sourcing and Procurement

Location, Logistics and Distribution

Lean and Sustainable Supply Chains

Enterprise Resource Planning Systems

Demand Management and Forecasting

Sales and Operations Planning

Inventory Control

Material Requirements Planning

Scheduling

Constraint Management

Filters

Exam 9: Six-Sigma Quality

Six-sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

A Pareto chart as part of a six-sigma quality improvement process might be found in which DMAIC category?

ISO audits result in certifications that are done by first, second or third parties.Passing a first-party audit is the best form of certification.

Fundamental to any quality program is the determination of quality specifications and the costs of achieving (or not achieving) those specifications.

One of the tools of a quality control department that is used in a TQM program is process sampling.

A PDCA cycle is essentially the same as a DMAIC cycle.

ISO 9000 is primarily concerned with environmental management.

One SPC tool used in total quality management is the run chart.

The term CTQ is used in the "Define (D)" portion of the DMAIC methodology.

A quality guru named Philip Crosby suggested that a general approach to quality management should involve prevention, not inspection.

One of the tools of a quality control department that is used in a TQM program is leadership.

TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.

While business organizations can seek to achieve the Baldrige National Quality Award, universities cannot.

Continuous improvement is a management philosophy that seeks continual improvement of machinery, materials, labor utilization, and production methods through applications of suggestions and ideas of company teams.

An opportunity flow diagram is used to separate the value-added from the non-value-added steps in a process.

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

A flow chart as part of a six-sigma quality improvement process might be found in which DMAIC category?

ISO 14000 is primarily concerned with environmental management.

One of the definitions for the cost of quality is that it represents the costs attributable to the production of quality that is not 100 percent perfect.

One SPC tool used in total quality management is the Pareto chart.

Operations and Supply Chain Management

Strategy and Sustainability

Product and Service Design

Strategic Capacity Management

Process Analysis

Production Processes

Service Processes

Health Care Processes

Projects

Global Sourcing and Procurement

Location, Logistics and Distribution

Lean and Sustainable Supply Chains

Enterprise Resource Planning Systems

Demand Management and Forecasting

Sales and Operations Planning

Inventory Control

Material Requirements Planning

Scheduling

Constraint Management

Filters