Exam 8: Health Care Processes

Average inventory for a medium-size hospital represents about 25 percent of their current assets.

Medicine error severity would be reported on the key process performance dashboard.

When a patient has diverse symptoms that require treatment by several different medical specialties, the most severe symptom is identified and treated first by a specialist, the next most severe symptom treated second by a different specialist and so forth until all the patient's symptoms have been addressed.

Because of the influence of modern technology, quality and service measures are precise and based upon hard evidence.

SBAR is an acronym for a checklist technique for communicating information about a patient's condition between members of the health care team.

Which of the following is not an American Hospital Association hospital classification?

The acronym CPOE stands for Computerized Prescription Order Entry.

Which of the following is an American Hospital Association hospital classification?

At the Mayo Clinic, SPARC is an acronym for "see, plan, act, refine, and communicate," in a clinical innovation lab that operates like a design shop.

Health care operations management may be defined as the design, management, and improvement of the systems that deliver health care services.

A hospital is a facility whose staff provides services relating to observation, diagnosis, and treatment to cure or lessen the suffering of patients.

A general rule for the design of a hospital is to combine patient, guest and staff traffic flows.

In a health care setting, diagnosis involves studying patients and conducting tests.

Among the major trends in health care that relate to OSCM is the increased use of gene therapy.

Gap errors occur when a too-small hospital gown is given to an obese patient.

The flow of work through a hospital is sometimes referred to as:

In recent surveys, about 55 percent of all Americans said they were dissatisfied with the quality of health care.

The founders of the Mayo Clinic are credited with the innovation of integrated medical care in their rural medical practice in the late 1800s.

The text mentions several common approaches to use when developing a strategy to close a capacity gap (where utilization of a resource exceeds capacity available).Which of the following is not among the common approaches mentioned?

Which of the following is reported on a hospital's key process performance dashboard?