Question 1

A reason for studying operations and supply chain management (OSCM) is which of the following?

Accepted Answer

A) OSCM is essential for understanding organizational behavior. 
B) Most business graduates do OSCM work regardless of their job title. 
C) All managers should understand the basic principles that guide the design of transformation processes. 
D) OSCM is a required course in all business degree programs. 
E) OSVM is the most rigorous business discipline. 
A) OSCM is essential for understanding organizational behavior. 
B) Most business graduates do OSCM work regardless of their job title. 
C) All managers should understand the basic principles that guide the design of transformation processes. 
D) OSCM is a required course in all business degree programs. 
E) OSVM is the most rigorous business discipline. C

Question 2

Core service providers integrate tangible goods into their product.

Accepted Answer

A) True 
 B)False  True

Question 3

SSME is an acronym standing for "Service Sector Management Economics."

Accepted Answer

A) True 
 B)False  False

Question 4

All managers should understand the basic principles that guide the design of transformation processes.

Accepted Answer

A) True 
 B)False

Question 5

"Green belt" programs are coordinated public works projects aimed at placing an environmentally friendly zone around major cities.

Accepted Answer

A) True 
 B)False

Question 6

The Goods-Services Continuum consists of which set of the following categories?

Accepted Answer

A) No goods, some goods, even mix, some service, no service 
B) Pure goods, core goods, core services, pure services 
C) No service, some service, good service, excellent service 
D) Self-service, help desk service, face-to-face service, service-with-a-simle 
E) None of the above 
A) No goods, some goods, even mix, some service, no service 
B) Pure goods, core goods, core services, pure services 
C) No service, some service, good service, excellent service 
D) Self-service, help desk service, face-to-face service, service-with-a-simle 
E) None of the above

Question 7

The use of the Internet as an essential element of business activity is called what?

Accepted Answer

The answer of The use of the Internet as an...

Question 8

A supply chain manager is an OSCM job while a purchasing manager is not.

Accepted Answer

A) True 
 B)False

Question 9

OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.

Accepted Answer

A) True 
 B)False

Question 10

A bank branch manager position is not an OSM-type of job.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is not a characteristic that distinguishes services from goods?

Accepted Answer

A) Service jobs are unskilled. 
B) A service is intangible. 
C) Services are perishable. 
D) Services are heterogeneous. 
E) None of the above. 
A) Service jobs are unskilled. 
B) A service is intangible. 
C) Services are perishable. 
D) Services are heterogeneous. 
E) None of the above.

Question 12

Today's leading retailers use operations and supply chain management techniques to match supply and demand as closely and quickly as possible.

Accepted Answer

A) True 
 B)False

Question 13

The supply network can be thought of as a pipeline through which cash, material and information flows.

Accepted Answer

A) True 
 B)False

Question 14

OSCM is a functional field of business with clear line management responsibilities.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following are defined as core goods?

Accepted Answer

A) Chemicals 
B) Airlines 
C) Data storage systems 
D) Hotels 
E) None of the above 
A) Chemicals 
B) Airlines 
C) Data storage systems 
D) Hotels 
E) None of the above

Question 16

Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers.

Accepted Answer

A) True 
 B)False

Question 17

A major aspect of planning involves developing a set of metrics to monitor the supply chain.

Accepted Answer

A) True 
 B)False

Question 18

The Baldrige National Quality Award was started under the direction of the National Institute of Standards and Technology.

Accepted Answer

A) True 
 B)False

Question 19

Fashion retailers, in particular, need to have plenty of inventory on hand because demand is so unpredictable.

Accepted Answer

A) True 
 B)False

Question 20

Green and black belt programs teach six-sigma quality tools to managers at many corporations.

Accepted Answer

A) True 
 B)False

A reason for studying operations and supply chain management (OSCM) is which of the following?

Core service providers integrate tangible goods into their product.

SSME is an acronym standing for "Service Sector Management Economics."

All managers should understand the basic principles that guide the design of transformation processes.

"Green belt" programs are coordinated public works projects aimed at placing an environmentally friendly zone around major cities.

The Goods-Services Continuum consists of which set of the following categories?

The use of the Internet as an essential element of business activity is called what?

A supply chain manager is an OSCM job while a purchasing manager is not.

OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.

A bank branch manager position is not an OSM-type of job.

Which of the following is not a characteristic that distinguishes services from goods?

Today's leading retailers use operations and supply chain management techniques to match supply and demand as closely and quickly as possible.

The supply network can be thought of as a pipeline through which cash, material and information flows.

OSCM is a functional field of business with clear line management responsibilities.

Which of the following are defined as core goods?

Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers.

A major aspect of planning involves developing a set of metrics to monitor the supply chain.

The Baldrige National Quality Award was started under the direction of the National Institute of Standards and Technology.

Fashion retailers, in particular, need to have plenty of inventory on hand because demand is so unpredictable.

Green and black belt programs teach six-sigma quality tools to managers at many corporations.

Strategy and Sustainability

Product and Service Design

Strategic Capacity Management

Process Analysis

Production Processes

Service Processes

Health Care Processes

Six-Sigma Quality

Projects

Global Sourcing and Procurement

Location, Logistics and Distribution

Lean and Sustainable Supply Chains

Enterprise Resource Planning Systems

Demand Management and Forecasting

Sales and Operations Planning

Inventory Control

Material Requirements Planning

Scheduling

Constraint Management

Filters

Exam 1: Operations and Supply Chain Management

A reason for studying operations and supply chain management (OSCM) is which of the following?

Core service providers integrate tangible goods into their product.

SSME is an acronym standing for "Service Sector Management Economics."

All managers should understand the basic principles that guide the design of transformation processes.

"Green belt" programs are coordinated public works projects aimed at placing an environmentally friendly zone around major cities.

The Goods-Services Continuum consists of which set of the following categories?

The use of the Internet as an essential element of business activity is called what?

A supply chain manager is an OSCM job while a purchasing manager is not.

OSCM is concerned with management of the trickiest parts of the system that produces a good or delivers a service.

A bank branch manager position is not an OSM-type of job.

Which of the following is not a characteristic that distinguishes services from goods?

Today's leading retailers use operations and supply chain management techniques to match supply and demand as closely and quickly as possible.

The supply network can be thought of as a pipeline through which cash, material and information flows.

OSCM is a functional field of business with clear line management responsibilities.

Which of the following are defined as core goods?

Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers.

A major aspect of planning involves developing a set of metrics to monitor the supply chain.

The Baldrige National Quality Award was started under the direction of the National Institute of Standards and Technology.

Fashion retailers, in particular, need to have plenty of inventory on hand because demand is so unpredictable.

Green and black belt programs teach six-sigma quality tools to managers at many corporations.

Strategy and Sustainability

Product and Service Design

Strategic Capacity Management

Process Analysis

Production Processes

Service Processes

Health Care Processes

Six-Sigma Quality

Projects

Global Sourcing and Procurement

Location, Logistics and Distribution

Lean and Sustainable Supply Chains

Enterprise Resource Planning Systems

Demand Management and Forecasting

Sales and Operations Planning

Inventory Control

Material Requirements Planning

Scheduling

Constraint Management

Filters