Question 1

Which of the following is not listed in the text as jobs in OSCM?

Accepted Answer

A) Department store manager 
B) Project manager 
C) Hospital administrator 
D) Chief Information Officer 
E) Call center manager 
A) Department store manager 
B) Project manager 
C) Hospital administrator 
D) Chief Information Officer 
E) Call center manager

Question 2

Returning involves processes for receiving worn-out, defective, and excess products back from customers but does not involve support for customers who have problems with the product.

Accepted Answer

A) True 
 B)False

Question 3

In contrast to careers in finance and marketing, careers in OSCM involve hands-on involvement with people and processes.

Accepted Answer

A) True 
 B)False

Question 4

Operations and supply chain processes can be conveniently categorized as planning, sourcing, making, and delivering.

Accepted Answer

A) True 
 B)False

Question 5

Servitization is a nonsense word invented to describe the disappearance of manufacturing from the US
economy.

Accepted Answer

A) True 
 B)False

Question 6

It is critical that a sustainable strategy meet the needs of shareholders and employees.It is also highly desirable that it preserves the environment.

Accepted Answer

A) True 
 B)False

Question 7

Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals.

Accepted Answer

A) True 
 B)False

Question 8

A process can be effective without being efficient.

Accepted Answer

A) True 
 B)False

Question 9

One of the package of features that make up a service are:

Accepted Answer

A) Appearance 
B) Facilitating goods 
C) Packaging 
D) Cost 
E) Implied use 
A) Appearance 
B) Facilitating goods 
C) Packaging 
D) Cost 
E) Implied use

Question 10

Lean manufacturing refers to just in time production coupled with total quality control.

Accepted Answer

A) True 
 B)False

Question 11

Automobiles and appliances are classified as "pure goods."

Accepted Answer

A) True 
 B)False

Question 12

The term "electronic commerce" refers to the buying and selling of electronic products and devices.

Accepted Answer

A) True 
 B)False

Question 13

Raising senior management awareness of operations as a competitive weapon is not an issue on OSCM.

Accepted Answer

A) True 
 B)False

Question 14

A worker can be efficient without being effective.

Accepted Answer

A) True 
 B)False

Question 15

Service innovations can be patented.

Accepted Answer

A) True 
 B)False

Question 16

A doctor completes a surgical procedure on a patient without error.The patient dies anyway.In operations management terms, we could refer to this doctor as being efficient but not effective.

Accepted Answer

A) True 
 B)False

Question 17

Services are homogeneous.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is not a way that operations and supply processes are categorized?

Accepted Answer

A) Planning 
B) Return 
C) Delivery 
D) Selecting 
E) Making 
A) Planning 
B) Return 
C) Delivery 
D) Selecting 
E) Making

Question 19

Business process reengineering is contrasted to total quality management which commonly advocates incremental change.

Accepted Answer

A) True 
 B)False

Question 20

Use of systems like point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has made it more difficult to understand what all the information is saying.

Accepted Answer

A) True 
 B)False

Which of the following is not listed in the text as jobs in OSCM?

Returning involves processes for receiving worn-out, defective, and excess products back from customers but does not involve support for customers who have problems with the product.

In contrast to careers in finance and marketing, careers in OSCM involve hands-on involvement with people and processes.

Operations and supply chain processes can be conveniently categorized as planning, sourcing, making, and delivering.

Servitization is a nonsense word invented to describe the disappearance of manufacturing from the US economy.

It is critical that a sustainable strategy meet the needs of shareholders and employees.It is also highly desirable that it preserves the environment.

Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals.

A process can be effective without being efficient.

One of the package of features that make up a service are:

Lean manufacturing refers to just in time production coupled with total quality control.

Automobiles and appliances are classified as "pure goods."

The term "electronic commerce" refers to the buying and selling of electronic products and devices.

Raising senior management awareness of operations as a competitive weapon is not an issue on OSCM.

A worker can be efficient without being effective.

Service innovations can be patented.

A doctor completes a surgical procedure on a patient without error.The patient dies anyway.In operations management terms, we could refer to this doctor as being efficient but not effective.

Services are homogeneous.

Which of the following is not a way that operations and supply processes are categorized?

Business process reengineering is contrasted to total quality management which commonly advocates incremental change.

Use of systems like point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has made it more difficult to understand what all the information is saying.

Strategy and Sustainability

Product and Service Design

Strategic Capacity Management

Process Analysis

Production Processes

Service Processes

Health Care Processes

Six-Sigma Quality

Projects

Global Sourcing and Procurement

Location, Logistics and Distribution

Lean and Sustainable Supply Chains

Enterprise Resource Planning Systems

Demand Management and Forecasting

Sales and Operations Planning

Inventory Control

Material Requirements Planning

Scheduling

Constraint Management

Filters

Exam 1: Operations and Supply Chain Management

Which of the following is not listed in the text as jobs in OSCM?

Returning involves processes for receiving worn-out, defective, and excess products back from customers but does not involve support for customers who have problems with the product.

In contrast to careers in finance and marketing, careers in OSCM involve hands-on involvement with people and processes.

Operations and supply chain processes can be conveniently categorized as planning, sourcing, making, and delivering.

Servitization is a nonsense word invented to describe the disappearance of manufacturing from the US economy.

It is critical that a sustainable strategy meet the needs of shareholders and employees.It is also highly desirable that it preserves the environment.

Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals.

A process can be effective without being efficient.

One of the package of features that make up a service are:

Lean manufacturing refers to just in time production coupled with total quality control.

Automobiles and appliances are classified as "pure goods."

The term "electronic commerce" refers to the buying and selling of electronic products and devices.

Raising senior management awareness of operations as a competitive weapon is not an issue on OSCM.

A worker can be efficient without being effective.

Service innovations can be patented.

A doctor completes a surgical procedure on a patient without error.The patient dies anyway.In operations management terms, we could refer to this doctor as being efficient but not effective.

Services are homogeneous.

Which of the following is not a way that operations and supply processes are categorized?

Business process reengineering is contrasted to total quality management which commonly advocates incremental change.

Use of systems like point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has made it more difficult to understand what all the information is saying.

Strategy and Sustainability

Product and Service Design

Strategic Capacity Management

Process Analysis

Production Processes

Service Processes

Health Care Processes

Six-Sigma Quality

Projects

Global Sourcing and Procurement

Location, Logistics and Distribution

Lean and Sustainable Supply Chains

Enterprise Resource Planning Systems

Demand Management and Forecasting

Sales and Operations Planning

Inventory Control

Material Requirements Planning

Scheduling

Constraint Management

Filters