Exam 9: Six-Sigma Quality

TQM is an acronym meaning "total quality measurement."

The Shingo system approach to quality is totally compatible with statistically based approaches to quality control.

In 1997 the Malcolm Baldrige National Quality Improvement Act established the U.S.annual award for total quality management.

A fishbone diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

A quality guru named Joseph M.Juran is well known for his program structured around "14 points" for management.

A typical manufacturing QC department has a variety of functions to perform including planning and budgeting for the QC program in a plant.

One of the tools of a quality control department that is used in a TQM program is acceptance sampling.

The Shingo approach to quality control depends on a sophisticated method of acceptance sampling.

An analytical tool used in six-sigma quality improvement programs is which of the following?

Kaizen is a term used when perfect quality levels have been attained.

The philosophical leaders of the quality movement, Philip Crosby, W.Edwards Deming, and Joseph M.Juran had the same general message about what it took to achieve outstanding quality.Which of the following was part of that message?

The International Organization for Standardization (ISO) is a specialized international agency recognized by affiliates in more than 160 countries.

Executive leaders and champions of six-sigma projects must be black-belt qualified.

A typical manufacturing QC department has a variety of functions to perform including testing designs for their reliability in the lab and the field.

W.Edwards Deming states that the correct cost for a well-run quality management program should be under 0.5 percent of sales.

The Malcolm Baldrige National Quality Award represents the U.S.government's endorsement of quality as an essential part of successful business strategy.

The textbook lists six steps in the external benchmarking process.

An opportunity flow diagram is a time sequenced chart showing plotted values measuring the flow of end product or components.

An operational goal of total quality management is ensuring that the organization's systems can consistently produce the product or service as it is designed.

Design quality in products refers to the degree to which a product or service design specifications are met.