Exam 9: Six-Sigma Quality

A quality guru named Joseph M.Juran defined quality as fitness for use.

A quality guru named Philip Crosby defined quality as conformance to requirements.

The philosophical leaders of the quality movement, Philip Crosby, W.Edwards Deming, and Joseph M.Juran had the same general message about what it took to achieve outstanding quality.Which of the following was not part of that message?

The Malcolm Baldrige award selection process helps improve quality and productivity by which of the following means?

A typical manufacturing QC department has a variety of functions to perform including preparing the firm's annual application for the Malcolm Baldrige National Quality Award.

A typical manufacturing QC department has a variety of functions to perform including gathering performance data on products in the field and resolving quality problems in the field.

The term CTQ stands for "Cost Through Quality" which is another way to express Philip Crosby's idea that "Quality is Free."

An operational goal of total quality management is the careful design of the product or service.

Conformance quality is a strategic decision for a firm.

Design of experiments is a statistical methodology often used in six-sigma projects.It aims to accomplish which of the following?

An opportunity flow diagram as part of a six-sigma quality improvement process might be found in which DMAIC category?

While benchmarking is an inward looking process of quality improvement, continuous improvement is an outward looking process that extends outside the organization.

A quality guru named Philip Crosby defined quality as fitness for use.

A process that is in six-sigma control will produce no more than two defects out of every million units.

Design quality refers to the inherent value of the product in the marketplace.

Kaizen is a technique that emerged as a refinement of the philosophy of continuous improvement.

"Quality at the source" refers to the degree to which a product or service design specifications are met.

Design of Experiments (DOE) refers to work done before production of early model prototypes of a new product.

Philip Crosby states that the correct cost for a well-run quality management program should be under 2.5 percent of sales.

The term "conformance quality" refers to the relative level of performance of a product as compared to competing products.For instance, certain luxury sedans are said to be of "higher quality" than some low- priced sub-compact automobiles.