Question 1

Third-party peacemakers usually come from outside the organization.

Accepted Answer

A) True 
 B)False

Question 2

Avoidance is one of the most common reactions to conflict.

Accepted Answer

A) True 
 B)False

Question 3

In the opening case, the strike called by the Writers' Guild of America (WGA) was over all of the following except

Accepted Answer

A) the writers demanded that game shows be covered by WGA contracts. 
B) the writers demanded that writers' pay for DVD sales be doubled. 
C) the writers and directors operate under the same union contract. 
D) that new media such as the Internet be compensated equally. 
E) the writers demanded compensation when old media was 
A) the writers demanded that game shows be covered by WGA contracts. 
B) the writers demanded that writers' pay for DVD sales be doubled. 
C) the writers and directors operate under the same union contract. 
D) that new media such as the Internet be compensated equally. 
E) the writers demanded compensation when old media was

Question 4

The research of the individual differences approach to negotiation rarely showed the positive results expected because situational variables negated the effects of the individual differences.

Accepted Answer

A) True 
 B)False

Question 5

The Win-Win Negotiator was developed by and his associates.

Accepted Answer

The answer of The Win-Win Negotiator was developed by and...

Question 6

_-_ activities are intended to enhance the effectiveness and satisfaction of individuals who work in groups or teams to promote overall group effectiveness.

Accepted Answer

The answer of _-_ activities are intended to enhance the...

Question 7

The assumption at the end of a win-win negotiation is that the parties want to stop when the negotiation is completed.

Accepted Answer

A) True 
 B)False

Question 8

Conflict can arise between a company and parts of its environment, such as suppliers and regulators.

Accepted Answer

A) True 
 B)False

Question 9

Conflict is a common occurrence in organizations.

Accepted Answer

A) True 
 B)False

Question 10

A moderate degree of focused conflict includes all of the following except

Accepted Answer

A) it can energize behavior. 
B) it helps when the parties disagree on how to achieve goals. 
C) it can stimulate new ideas. 
D) it can promote healthy competition. 
E) it can result in higher-quality decisions. 
A) it can energize behavior. 
B) it helps when the parties disagree on how to achieve goals. 
C) it can stimulate new ideas. 
D) it can promote healthy competition. 
E) it can result in higher-quality decisions.

Question 11

New Wakefield Hospital has only one portable X-ray machine.The emergency room staff claims to have the greatest need for the machine, but the surgeons in the operating room demand ready access to the machine.The conflict between these two groups is a result of

Accepted Answer

A) different goals. 
B) scarce resources. 
C) personality clashes. 
D) excessive competitiveness. 
E) interpersonal conflict. 
A) different goals. 
B) scarce resources. 
C) personality clashes. 
D) excessive competitiveness. 
E) interpersonal conflict.

Question 12

If two employees are fiercely competing for a job, but view each others' behaviors as inappropriate, then after the "winner" of the job is determined, the conflict

Accepted Answer

A) will change form. 
B) will finally be resolved. 
C) is likely to continue. 
D) is likely to extend to their subordinates. 
E) may extend to their supervisors. 
A) will change form. 
B) will finally be resolved. 
C) is likely to continue. 
D) is likely to extend to their subordinates. 
E) may extend to their supervisors.

Question 13

A complete absence of conflict may indicate the organization is stagnant and that employees are content with the status quo.A manager in this situation may need to

Accepted Answer

A) collaborate with competitors. 
B) accommodate the wishes of others. 
C) compromise with inflexible employees. 
D) stimulate conflict. 
E) establish a superordinate goal. 
A) collaborate with competitors. 
B) accommodate the wishes of others. 
C) compromise with inflexible employees. 
D) stimulate conflict. 
E) establish a superordinate goal.

Question 14

Automobiles are often built on an assembly line where each worker adds a component to the car before sending it down the line to the next worker.This is an example of

Accepted Answer

A) pooled interdependence. 
B) sequential interdependence. 
C) reciprocal interdependence. 
D) intergroup interdependence. 
E) intrapersonal interdependence. 
A) pooled interdependence. 
B) sequential interdependence. 
C) reciprocal interdependence. 
D) intergroup interdependence. 
E) intrapersonal interdependence.

Question 15

The lowest level of task interdependence is
interdependence.

Accepted Answer

The answer of The lowest level of task interdependence is
interdependence....

Question 16

When interdependence is complex and several groups and/or individuals are involved in conflict, a liaison may not be sufficient so a may be formed from representatives from each department.

Accepted Answer

The answer of When interdependence is complex and several groups...

Question 17

The overall purpose of a superordinate goal is to

Accepted Answer

A) divert attention away from the organizational goals. 
B) promote more competition among groups. 
C) foster collaboration between two conflicting parties. 
D) focus attention on the source of the conflict. 
E) reduce the prevalence of intergroup norms. 
A) divert attention away from the organizational goals. 
B) promote more competition among groups. 
C) foster collaboration between two conflicting parties. 
D) focus attention on the source of the conflict. 
E) reduce the prevalence of intergroup norms.

Question 18

Excessively competitive employees may continue to have conflict even after the "competition" is over.

Accepted Answer

A) True 
 B)False

Question 19

Rules and procedures help resolve conflict most in

Accepted Answer

A) small businesses. 
B) routine situations. 
C) organization-environment conflict. 
D) interpersonal conflicts. 
E) complex or unusual situations. 
A) small businesses. 
B) routine situations. 
C) organization-environment conflict. 
D) interpersonal conflicts. 
E) complex or unusual situations.

Question 20

Jennifer and Jack agree that their firm should acquire a smaller competitor, but Jennifer feels they should engage in a hostile takeover whereas Jack believes a friendly merger would be more appropriate.Jennifer and Jack are experiencing

Accepted Answer

A) legal conflict. 
B) task conflict. 
C) process conflict. 
D) relationship conflict. 
E) competition. 
A) legal conflict. 
B) task conflict. 
C) process conflict. 
D) relationship conflict. 
E) competition.

Third-party peacemakers usually come from outside the organization.

Avoidance is one of the most common reactions to conflict.

In the opening case, the strike called by the Writers' Guild of America (WGA) was over all of the following except

The research of the individual differences approach to negotiation rarely showed the positive results expected because situational variables negated the effects of the individual differences.

The Win-Win Negotiator was developed by and his associates.

_-_ activities are intended to enhance the effectiveness and satisfaction of individuals who work in groups or teams to promote overall group effectiveness.

The assumption at the end of a win-win negotiation is that the parties want to stop when the negotiation is completed.

Conflict can arise between a company and parts of its environment, such as suppliers and regulators.

Conflict is a common occurrence in organizations.

A moderate degree of focused conflict includes all of the following except

New Wakefield Hospital has only one portable X-ray machine.The emergency room staff claims to have the greatest need for the machine, but the surgeons in the operating room demand ready access to the machine.The conflict between these two groups is a result of

If two employees are fiercely competing for a job, but view each others' behaviors as inappropriate, then after the "winner" of the job is determined, the conflict

A complete absence of conflict may indicate the organization is stagnant and that employees are content with the status quo.A manager in this situation may need to

Automobiles are often built on an assembly line where each worker adds a component to the car before sending it down the line to the next worker.This is an example of

The lowest level of task interdependence is interdependence.

When interdependence is complex and several groups and/or individuals are involved in conflict, a liaison may not be sufficient so a may be formed from representatives from each department.

The overall purpose of a superordinate goal is to

Excessively competitive employees may continue to have conflict even after the "competition" is over.

Rules and procedures help resolve conflict most in

Jennifer and Jack agree that their firm should acquire a smaller competitor, but Jennifer feels they should engage in a hostile takeover whereas Jack believes a friendly merger would be more appropriate.Jennifer and Jack are experiencing

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Foundations of Organization Structure

Organization Design

Organization Culture

Organization Change and Development

Filters

Exam 15: Conflict and Negotiation in Organizations

Third-party peacemakers usually come from outside the organization.

Avoidance is one of the most common reactions to conflict.

In the opening case, the strike called by the Writers' Guild of America (WGA) was over all of the following except

The research of the individual differences approach to negotiation rarely showed the positive results expected because situational variables negated the effects of the individual differences.

The Win-Win Negotiator was developed by and his associates.

_-_ activities are intended to enhance the effectiveness and satisfaction of individuals who work in groups or teams to promote overall group effectiveness.

The assumption at the end of a win-win negotiation is that the parties want to stop when the negotiation is completed.

Conflict can arise between a company and parts of its environment, such as suppliers and regulators.

Conflict is a common occurrence in organizations.

A moderate degree of focused conflict includes all of the following except

New Wakefield Hospital has only one portable X-ray machine.The emergency room staff claims to have the greatest need for the machine, but the surgeons in the operating room demand ready access to the machine.The conflict between these two groups is a result of

If two employees are fiercely competing for a job, but view each others' behaviors as inappropriate, then after the "winner" of the job is determined, the conflict

A complete absence of conflict may indicate the organization is stagnant and that employees are content with the status quo.A manager in this situation may need to

Automobiles are often built on an assembly line where each worker adds a component to the car before sending it down the line to the next worker.This is an example of

The lowest level of task interdependence is interdependence.

When interdependence is complex and several groups and/or individuals are involved in conflict, a liaison may not be sufficient so a may be formed from representatives from each department.

The overall purpose of a superordinate goal is to

Excessively competitive employees may continue to have conflict even after the "competition" is over.

Rules and procedures help resolve conflict most in

Jennifer and Jack agree that their firm should acquire a smaller competitor, but Jennifer feels they should engage in a hostile takeover whereas Jack believes a friendly merger would be more appropriate.Jennifer and Jack are experiencing

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Foundations of Organization Structure

Organization Design

Organization Culture

Organization Change and Development

Filters