Question 1

Negotiation includes all of the following except

Accepted Answer

A) has two or more parties. 
B) the parties have different preferences regarding an issue. 
C) it can only be interpersonal. 
D) the parties need to reach agreement. 
E) the parties can be groups or individuals 
A) has two or more parties. 
B) the parties have different preferences regarding an issue. 
C) it can only be interpersonal. 
D) the parties need to reach agreement. 
E) the parties can be groups or individuals

Question 2

Team-building activities include all of the following except

Accepted Answer

A) they are intended to enhance effectiveness. 
B) they are used when the need for conflict management is acute. 
C) they are intended to enhance satisfaction. 
D) they promote overall group effectiveness. 
E) there should be less conflict among group members. 
A) they are intended to enhance effectiveness. 
B) they are used when the need for conflict management is acute. 
C) they are intended to enhance satisfaction. 
D) they promote overall group effectiveness. 
E) there should be less conflict among group members.

Question 3

Conflict based on interpersonal issues, such as personally held values, is

Accepted Answer

A) legal conflict. 
B) task conflict. 
C) process conflict. 
D) relationship conflict. 
E) competition. 
A) legal conflict. 
B) task conflict. 
C) process conflict. 
D) relationship conflict. 
E) competition.

Question 4

In , each employee responds to a questionnaire intended to measure perceptions and attitudes.

Accepted Answer

The answer of In , each employee responds to a...

Question 5

The degree to which two party's goals can be achieved simultaneously is called

Accepted Answer

A) goal interdependence. 
B) goal reciprocity. 
C) goal accommodation. 
D) goal avoidance. 
E) goal compatibility. 
A) goal interdependence. 
B) goal reciprocity. 
C) goal accommodation. 
D) goal avoidance. 
E) goal compatibility.

Question 6

Accommodation, as a reaction to conflict, occurs when

Accepted Answer

A) goals are incompatible and interaction is important to meeting goals. 
B) goals are neither completely compatible nor incompatible and interaction is moderately important for goal attainment. 
C) goals are compatible and interaction is important to meet goals. 
D) goals are compatible and interaction is not important to goal attainment. 
E) goals are incompatible and interaction is relatively unimportant to either party. 
A) goals are incompatible and interaction is important to meeting goals. 
B) goals are neither completely compatible nor incompatible and interaction is moderately important for goal attainment. 
C) goals are compatible and interaction is important to meet goals. 
D) goals are compatible and interaction is not important to goal attainment. 
E) goals are incompatible and interaction is relatively unimportant to either party.

Question 7

The Win-Win Negotiator was developed by

Accepted Answer

A) Martin Fackler and his associates. 
B) Chung Mong Koo and his associates. 
C) Ross Reck and his associates. 
D) Ronald Grover and his associates. 
E) Peter Sanders and his associates. 
A) Martin Fackler and his associates. 
B) Chung Mong Koo and his associates. 
C) Ross Reck and his associates. 
D) Ronald Grover and his associates. 
E) Peter Sanders and his associates.

Question 8

How does a liaison help manage conflict?

Accepted Answer

A) By training parties to the conflict in resolution techniques 
B) By taking the conflict to a higher level in the managerial hierarchy 
C) By establishing rules and procedures to resolve the conflict 
D) By ensuring appropriate conflict stimulation methods are used 
E) By coordinating activities and acting as a common point of 
A) By training parties to the conflict in resolution techniques 
B) By taking the conflict to a higher level in the managerial hierarchy 
C) By establishing rules and procedures to resolve the conflict 
D) By ensuring appropriate conflict stimulation methods are used 
E) By coordinating activities and acting as a common point of

Question 9

A manufacturing company that disagrees with a government agency, such as the Food and Drug Administration (FDA), is an example of

Accepted Answer

A) conflict between an organization and the environment. 
B) conflict between suppliers. 
C) intergroup conflict. 
D) sequential conflict. 
E) pooled conflict. 
A) conflict between an organization and the environment. 
B) conflict between suppliers. 
C) intergroup conflict. 
D) sequential conflict. 
E) pooled conflict.

Question 10

Goals are neither completely compatible nor completely incompatible and interactions are moderately important to goal attainment in

Accepted Answer

A) competition. 
B) collaboration. 
C) compromise. 
D) accommodation. 
E) avoidance. 
A) competition. 
B) collaboration. 
C) compromise. 
D) accommodation. 
E) avoidance.

Question 11

A manager's first step in resolving conflict is to

Accepted Answer

A) separate the parties until they cool down. 
B) identify each party's conflict resolution style. 
C) accommodate each party's demands as well as possible. 
D) attempt to determine the source of the conflict. 
E) establish a superordinate goal. 
A) separate the parties until they cool down. 
B) identify each party's conflict resolution style. 
C) accommodate each party's demands as well as possible. 
D) attempt to determine the source of the conflict. 
E) establish a superordinate goal.

Question 12

occurs when the goals are incompatible, and the interactions are important to each part's meeting its goals.

Accepted Answer

The answer of occurs when the goals are incompatible, and...

Question 13

Different individual perceptions, goals, and attitudes make interpersonal conflict in organizations almost a certainty.

Accepted Answer

A) True 
 B)False

Question 14

All of the following are included in the PRAM model of negotiating except

Accepted Answer

A) Planning 
B) Rationality 
C) Forming win-win agreements 
D) Developing win-win agreements 
E) Maintenance 
A) Planning 
B) Rationality 
C) Forming win-win agreements 
D) Developing win-win agreements 
E) Maintenance

Question 15

The lowest level of interdependence that results in the least amount of conflict is called

Accepted Answer

A) pooled interdependence. 
B) sequential interdependence. 
C) reciprocal interdependence. 
D) intergroup interdependence. 
E) intrapersonal interdependence. 
A) pooled interdependence. 
B) sequential interdependence. 
C) reciprocal interdependence. 
D) intergroup interdependence. 
E) intrapersonal interdependence.

Question 16

When the interaction between groups is very important to goal attainment, and the goals of the two groups are compatible, which reaction to conflict is likely to occur?

Accepted Answer

A) Competition 
B) Collaboration 
C) Compromise 
D) Accommodation 
E) Avoidance 
A) Competition 
B) Collaboration 
C) Compromise 
D) Accommodation 
E) Avoidance

Question 17

Which of the following is not a likely cause of interpersonal conflict?

Accepted Answer

A) Different beliefs or perceptions 
B) Personality clashes 
C) Excessive competitiveness 
D) Varied goals 
E) Long-term business relationships 
A) Different beliefs or perceptions 
B) Personality clashes 
C) Excessive competitiveness 
D) Varied goals 
E) Long-term business relationships

Question 18

An accommodation conflict reaction usually involves friendly interactions.

Accepted Answer

A) True 
 B)False

Question 19

A surgical team includes a surgeon, an anesthesiologist, and three technicians.Each member of the team needs information from the other members of the team to do his or her job.In this setting, which form of interdependence exists?

Accepted Answer

A) Pooled interdependence 
B) Sequential interdependence 
C) Reciprocal interdependence 
D) Intergroup interdependence 
E) Intrapersonal interdependence 
A) Pooled interdependence 
B) Sequential interdependence 
C) Reciprocal interdependence 
D) Intergroup interdependence 
E) Intrapersonal interdependence

Question 20

decision analytic approach focuses on providing advice to negotiators actively involved in negotiation.

Accepted Answer

The answer of decision analytic approach focuses on providing advice...

Negotiation includes all of the following except

Team-building activities include all of the following except

Conflict based on interpersonal issues, such as personally held values, is

In , each employee responds to a questionnaire intended to measure perceptions and attitudes.

The degree to which two party's goals can be achieved simultaneously is called

Accommodation, as a reaction to conflict, occurs when

The Win-Win Negotiator was developed by

How does a liaison help manage conflict?

A manufacturing company that disagrees with a government agency, such as the Food and Drug Administration (FDA), is an example of

Goals are neither completely compatible nor completely incompatible and interactions are moderately important to goal attainment in

A manager's first step in resolving conflict is to

occurs when the goals are incompatible, and the interactions are important to each part's meeting its goals.

Different individual perceptions, goals, and attitudes make interpersonal conflict in organizations almost a certainty.

All of the following are included in the PRAM model of negotiating except

The lowest level of interdependence that results in the least amount of conflict is called

When the interaction between groups is very important to goal attainment, and the goals of the two groups are compatible, which reaction to conflict is likely to occur?

Which of the following is not a likely cause of interpersonal conflict?

An accommodation conflict reaction usually involves friendly interactions.

A surgical team includes a surgeon, an anesthesiologist, and three technicians.Each member of the team needs information from the other members of the team to do his or her job.In this setting, which form of interdependence exists?

decision analytic approach focuses on providing advice to negotiators actively involved in negotiation.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Foundations of Organization Structure

Organization Design

Organization Culture

Organization Change and Development

Filters

Exam 15: Conflict and Negotiation in Organizations

Negotiation includes all of the following except

Team-building activities include all of the following except

Conflict based on interpersonal issues, such as personally held values, is

In , each employee responds to a questionnaire intended to measure perceptions and attitudes.

The degree to which two party's goals can be achieved simultaneously is called

Accommodation, as a reaction to conflict, occurs when

The Win-Win Negotiator was developed by

How does a liaison help manage conflict?

A manufacturing company that disagrees with a government agency, such as the Food and Drug Administration (FDA), is an example of

Goals are neither completely compatible nor completely incompatible and interactions are moderately important to goal attainment in

A manager's first step in resolving conflict is to

occurs when the goals are incompatible, and the interactions are important to each part's meeting its goals.

Different individual perceptions, goals, and attitudes make interpersonal conflict in organizations almost a certainty.

All of the following are included in the PRAM model of negotiating except

The lowest level of interdependence that results in the least amount of conflict is called

When the interaction between groups is very important to goal attainment, and the goals of the two groups are compatible, which reaction to conflict is likely to occur?

Which of the following is not a likely cause of interpersonal conflict?

An accommodation conflict reaction usually involves friendly interactions.

A surgical team includes a surgeon, an anesthesiologist, and three technicians.Each member of the team needs information from the other members of the team to do his or her job.In this setting, which form of interdependence exists?

decision analytic approach focuses on providing advice to negotiators actively involved in negotiation.

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Foundations of Organization Structure

Organization Design

Organization Culture

Organization Change and Development

Filters