Question 1

is the process in which two or more parties reach agreement on an issue even though they have different preferences regarding that issue.

Accepted Answer

Negotiation

Question 2

When two people distrust each others' motives, dislike one another, or for some other reasons simply cannot get along, we say a
clash exists.

Accepted Answer

personality

Question 3

Using structure to manage conflict includes all of the following except

Accepted Answer

A) use of a hierarchy. 
B) use of rules and procedures. 
C) use of third-party peacemaking. 
D) use of liaison roles. 
E) use of task forces. 
A) use of a hierarchy. 
B) use of rules and procedures. 
C) use of third-party peacemaking. 
D) use of liaison roles. 
E) use of task forces. C

Question 4

Task conflict refers to conflict regarding the goals and content of work.

Accepted Answer

A) True 
 B)False

Question 5

As a device for managing conflict, a manager in a
coordinates activities, acting as a common point of contact.

Accepted Answer

The answer of As a device for managing conflict, a...

Question 6

An interesting new approach to team building involves having executive teams participate in group cooking classes to teach them the importance of interdependence and coordination.

Accepted Answer

A) True 
 B)False

Question 7

Competition occurs when the goals are incompatible, and the interactions are important to each party's meeting its goals.

Accepted Answer

A) True 
 B)False

Question 8

Pooled interdependence is the highest level of interdependence.

Accepted Answer

A) True 
 B)False

Question 9

Game theory includes all of the following except

Accepted Answer

A) every alternative and outcome must be analyzed. 
B) the types of communication between negotiators. 
C) the order in which different parties make choices. 
D) it is a predictive model. 
E) every possible move is predicted. 
A) every alternative and outcome must be analyzed. 
B) the types of communication between negotiators. 
C) the order in which different parties make choices. 
D) it is a predictive model. 
E) every possible move is predicted.

Question 10

The degree of goal is the extent to which the goals of two parties can be achieved simultaneously.

Accepted Answer

The answer of The degree of goal is the extent...

Question 11

Extreme conflict between organizations often must ultimately be resolved

Accepted Answer

A) after one organization is declared the "winner." 
B) in court. 
C) by first-line supervisors. 
D) by entry-level employees. 
E) in a lengthy shareholders' meeting. 
A) after one organization is declared the "winner." 
B) in court. 
C) by first-line supervisors. 
D) by entry-level employees. 
E) in a lengthy shareholders' meeting.

Question 12

Compromise includes all of the following except

Accepted Answer

A) the parties' goals are not completely compatible. 
B) the parties interact with others to achieve goals. 
C) it can lead to new and innovative ideas. 
D) goals are not aggressively pursued. 
E) interactions are not that important to goal attainment. 
A) the parties' goals are not completely compatible. 
B) the parties interact with others to achieve goals. 
C) it can lead to new and innovative ideas. 
D) goals are not aggressively pursued. 
E) interactions are not that important to goal attainment.

Question 13

conflict occurs when the parties agree on the goals and content of work, but disagree on how to achieve the goals and actually do the work.

Accepted Answer

The answer of conflict occurs when the parties agree on...

Question 14

When activities flow both ways between work units, which of the following forms of interdependence exists?

Accepted Answer

A) pooled interdependence. 
B) sequential interdependence. 
C) reciprocal interdependence. 
D) intergroup interdependence. 
E) intrapersonal interdependence. 
A) pooled interdependence. 
B) sequential interdependence. 
C) reciprocal interdependence. 
D) intergroup interdependence. 
E) intrapersonal interdependence.

Question 15

When two party's goals are incompatible, but their interactions are important to meeting their goals, which reaction to conflict is likely to occur?

Accepted Answer

A) Competition 
B) Collaboration 
C) Compromise 
D) Accommodation 
E) Avoidance 
A) Competition 
B) Collaboration 
C) Compromise 
D) Accommodation 
E) Avoidance

Question 16

Whenever conflict occurs between groups or organizations, it is really the who are in conflict.

Accepted Answer

The answer of Whenever conflict occurs between groups or organizations,...

Question 17

Superordinate goals usually result in high levels of conflict.

Accepted Answer

A) True 
 B)False

Question 18

Declining revenues can lead to intergroup conflict.

Accepted Answer

A) True 
 B)False

Question 19

The methods to stimulate conflict under controlled conditions include all of the following except

Accepted Answer

A) altering the physical location of groups. 
B) forcing absolute obedience to superiors. 
C) forcing more resource sharing. 
D) implementing changes in relationships among groups. 
E) using training programs to increase employee awareness. 
A) altering the physical location of groups. 
B) forcing absolute obedience to superiors. 
C) forcing more resource sharing. 
D) implementing changes in relationships among groups. 
E) using training programs to increase employee awareness.

Question 20

Lynda feels meeting as a department to discuss an issue is unimportant and believes the currently proposed solution to the issue is incompatible with her own goals.Lynda is likely to adopt which reaction to conflict?

Accepted Answer

A) Competition 
B) Collaboration 
C) Compromise 
D) Accommodation 
E) Avoidance 
A) Competition 
B) Collaboration 
C) Compromise 
D) Accommodation 
E) Avoidance

is the process in which two or more parties reach agreement on an issue even though they have different preferences regarding that issue.

When two people distrust each others' motives, dislike one another, or for some other reasons simply cannot get along, we say a clash exists.

Using structure to manage conflict includes all of the following except

Task conflict refers to conflict regarding the goals and content of work.

As a device for managing conflict, a manager in a coordinates activities, acting as a common point of contact.

An interesting new approach to team building involves having executive teams participate in group cooking classes to teach them the importance of interdependence and coordination.

Competition occurs when the goals are incompatible, and the interactions are important to each party's meeting its goals.

Pooled interdependence is the highest level of interdependence.

Game theory includes all of the following except

The degree of goal is the extent to which the goals of two parties can be achieved simultaneously.

Extreme conflict between organizations often must ultimately be resolved

Compromise includes all of the following except

conflict occurs when the parties agree on the goals and content of work, but disagree on how to achieve the goals and actually do the work.

When activities flow both ways between work units, which of the following forms of interdependence exists?

When two party's goals are incompatible, but their interactions are important to meeting their goals, which reaction to conflict is likely to occur?

Whenever conflict occurs between groups or organizations, it is really the who are in conflict.

Superordinate goals usually result in high levels of conflict.

Declining revenues can lead to intergroup conflict.

The methods to stimulate conflict under controlled conditions include all of the following except

Lynda feels meeting as a department to discuss an issue is unimportant and believes the currently proposed solution to the issue is incompatible with her own goals.Lynda is likely to adopt which reaction to conflict?

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Foundations of Organization Structure

Organization Design

Organization Culture

Organization Change and Development

Filters

Exam 15: Conflict and Negotiation in Organizations

is the process in which two or more parties reach agreement on an issue even though they have different preferences regarding that issue.

When two people distrust each others' motives, dislike one another, or for some other reasons simply cannot get along, we say a clash exists.

Using structure to manage conflict includes all of the following except

Task conflict refers to conflict regarding the goals and content of work.

As a device for managing conflict, a manager in a coordinates activities, acting as a common point of contact.

An interesting new approach to team building involves having executive teams participate in group cooking classes to teach them the importance of interdependence and coordination.

Competition occurs when the goals are incompatible, and the interactions are important to each party's meeting its goals.

Pooled interdependence is the highest level of interdependence.

Game theory includes all of the following except

The degree of goal is the extent to which the goals of two parties can be achieved simultaneously.

Extreme conflict between organizations often must ultimately be resolved

Compromise includes all of the following except

conflict occurs when the parties agree on the goals and content of work, but disagree on how to achieve the goals and actually do the work.

When activities flow both ways between work units, which of the following forms of interdependence exists?

When two party's goals are incompatible, but their interactions are important to meeting their goals, which reaction to conflict is likely to occur?

Whenever conflict occurs between groups or organizations, it is really the who are in conflict.

Superordinate goals usually result in high levels of conflict.

Declining revenues can lead to intergroup conflict.

The methods to stimulate conflict under controlled conditions include all of the following except

Lynda feels meeting as a department to discuss an issue is unimportant and believes the currently proposed solution to the issue is incompatible with her own goals.Lynda is likely to adopt which reaction to conflict?

An Overview of Organizational Behavior

The Changing Environment of Organizations

Foundations of Individual Behavior

Motivation in Organizations

Motivating Employee Performance Through Work

Motivating Employee Performance Through Rewards

Managing Stress and the Work-Life Balance

Decision Making and Problem Solving

Foundations of Interpersonal and Group Behavior

Using Teams in Organizations

Communication in Organizations

Traditional Models for Understanding Leadership

Contemporary Views of Leadership in Organizations

Power, Politics, and Organizational Justice

Foundations of Organization Structure

Organization Design

Organization Culture

Organization Change and Development

Filters