Exam 9: Human Resources and Labor Relations

Worldwide Technologies, Inc. has moved its customer service operations to India. In addition to lowering its labor costs, Worldwide also is diversifying its workforce.

Janet is the human resource manager for a large consumer products company. She has a great many job responsibilities. Which of the following is NOT a part of her job?

Aneal is a very successful employee in the IT department. His supervisor wishes to recognize him with a promotion to give him more responsibilities, but knows Aneal does not want to manage other employees. What option does Aneal's supervisor have?

Lance works in HR for an accounting firm and needs to hire a few new auditors. First, Lance performs a ________ to determine the tasks the auditors need to perform and their duties. Then, Lance creates a ________ to describe each task requirement for the auditor position.

Midori was searching for a new job. An employment agency contacted her about a job that was perfect for skill set. Midori was hired. Midori's new company was performing ________.

Daniel is due for his regularly scheduled performance appraisal. This is the time when Daniel receives an official evaluation of his performance, feedback about his work, and areas where improvements should be made.

Kathleen wants to be a nurse manager at a local children's hospital. She is studying for this position through a distance learning program and is taking a class offered by a university in another state. The type of training Kathleen is experiencing is ________.

Teresa just received a quarterly statement from the Vanguard Group, which shows earnings from investments using her pre-tax dollars. Teresa contributes a percentage of her salary to the plan and her company matches it. Teresa is participating in a(n)________.

Victor has no desire to supervise other employees, so his company has no way to offer him promotional opportunities.

Sandy has worked as an office manager for many years and is planning to retire soon. She decides to ease out of the job by working only on Thursdays and Fridays. Amy is hired to fulfill the duties of office manager on the days Sandy does not work. Both work eight-hour days and are considered part-time employees. Sandy and Amy are both working a compressed workweek.

Global Tech is a new company with a diverse workforce. To avoid potential conflicts or misunderstandings, Global Tech should provide an effective diversity training program for its employees so that they can all learn to view situations from a perspective that is different from their own.

As a last resort, union workers may choose to ________ and agree to stop working. These actions gain considerable media publicity, especially when the workers ________ by walking outside the workplace with signs that reflect employee grievances.

James is a pizza delivery driver and earns just over eight dollars an hour. This compensation is known as a fixed salary.

While training for a new job, Vincenzo was given a computerized, multiple-choice test, which provided him immediate feedback regarding his answers. Vincenzo experienced a(n)________.

When plumbers from a local union stopped working during negotiations, management hired replacement plumbers so the effects on their business would be lessened. These replacement plumbers are called ________.

When union and management come to an impasse, sometimes the dispute is sent to a third party for a decision. This process is known as ________.

Why might performance management systems be preferred to the performance appraisal system?

When union and management come to an impasse, Sarah works as a neutral third party who assists them privately and collectively to identify issues and to develop proposals for resolution. This process is known as ________.

Edith is an older worker who has no interest in retiring. What benefits does the company expect from Edith's employment? What disadvantages?

Ricardo supervises a group of computer programmers. One of his employees, Natalia, frequently tells him about another employee's tardiness and penchant for two-hour lunches. After a few months, Ricardo fires this employee based on Natalia's information. Because Ricardo can back up his accusations with Natalia's statements, he would be protected in a wrongful discharge lawsuit.