Exam 6: Staffing and Human Resource Management

How does the Americans with Disabilities Act protect employees against discrimination and unfairness?

The Equal Pay Act prohibits pay differences for equal work based on race.

BARS (Behaviorally Anchored Rating Scale)combines major elements from the critical incident and graphic rating scale approaches to evaluating performance.

Demand for human resources is a result of demand for the products or services provided by the organization.

_________is a training process that offers opportunities for employees to spend time in different jobs and expand their range of skills.

A customer service sales manager for a Dell Computers evaluates each one of his staff monthly on the basis of the number of customer problems or complaints that have been resolved during the past month. This is an example of

Today, selection techniques that result in reject errors can open the organization to _________ .

One major objective of orientation is to give an employee a realistic job preview.

A selection device is reliable if there is a proven relationship between the selection device and some relevant measure.

Which of the following essentially attempts to determine which applicant, if hired, will be successful?

Application of Performance Appraisal Methods Johanna has just returned from a conference on performance appraisal methods. It was an interesting conference and one that was needed. Johanna knew that the company method of evaluating employees needed some drastic revision. The current method is to have the immediate supervisor write out an evaluation of each individual employee. The method was time- consuming for the supervisors, and as much a test of their writing skills as it was an evaluation of performance. Johanna was leaning toward three choices. The first choice involved one of the oldest and most popular performance appraisals. This involved listing a set of performance factors such as quantity of work, quality of work, cooperation, etc. and then rating each factor on an incremental scale. The second choice involved a system that would focus on specific and measurable job behaviors. The third choice was very results- oriented and used extensively with managers and professional employees. -What is the current performance appraisal method being used?

The source that is used to find suitable candidates should be based upon all except which of the following?

_________refers to permanent involuntary termination of employment.

Much of the problem associated with sexual harassment is determining what constitutes this illegal behavior.

Describe the following laws related to human resource management: Civil Rights Act, Title VII; Age Discrimination in Employment Act; Americans With Disabilities Act; and Family and Medical Leave Act.

_________is/are a set of attitudes, perceptions, and behaviors of employees that remain at work after involuntary employee reductions.

Whereas the job analysis tells management what individual employees can do, the human resource inventory is a lengthy process in which workflows are analyzed and behaviors necessary to perform jobs are identified.

The process of reducing the labor supply within an organization is

Application of Federal Laws and Regulations Related to Human Resource Management Mike was feeling overwhelmed in his new job as Manager of Small Products, a division of Large Corporation. The Vice President for Human Resources had called this morning to congratulate him on his promotion and to inquire as to whether he was comfortable with the major laws and regulations that were important now that he was a manager. In the course of one day, he had four employees with problems that he thought were related to these laws. -Harry, the EEO statistician reviewed the hiring records several managers in the sales unit for the past 6 years and discovered that regardless of how qualified a person was or how many applicants had to select from, they never hired anyone over the age of 39 regardless of his/her qualifications. What law prohibits this type of discrimination?

The key theme that labor laws appear to be conveying is where employee involvement programs are introduced, members must have the power to make decisions and act independently of management.