Question 1

Job specialization refers to the process by which

Accepted Answer

A) each position's formal authority in an organizational hierarchy is established. 
B) division of labor occurs as different workers gain expertise in tasks. 
C) subordinates receive orders and report to only one superior. 
D) members of different departments work together in cross-departmental teams to accomplish projects. 
E) employees explore new ways to improve how tasks are performed. 
A) each position's formal authority in an organizational hierarchy is established. 
B) division of labor occurs as different workers gain expertise in tasks. 
C) subordinates receive orders and report to only one superior. 
D) members of different departments work together in cross-departmental teams to accomplish projects. 
E) employees explore new ways to improve how tasks are performed.

Question 2

________ is the study of the factors that have an impact on how individuals and groups respond to and act in organizations.

Accepted Answer

A) Hawthorne studies 
B) Organizational behavior 
C) Management science 
D) Scientific management 
E) Administrative management 
A) Hawthorne studies 
B) Organizational behavior 
C) Management science 
D) Scientific management 
E) Administrative management

Question 3

In the context of management, rules refer to

Accepted Answer

A) a reporting relationship in which an employee receives orders from only one superior. 
B) the ability of an individual to act on his own accord without direction from a superior. 
C) formal written instructions that specify actions to be taken under different circumstances. 
D) the performance gains that result when individuals and departments coordinate their actions. 
E) the methodical arrangement of positions to provide the organization with the greatest benefit. 
A) a reporting relationship in which an employee receives orders from only one superior. 
B) the ability of an individual to act on his own accord without direction from a superior. 
C) formal written instructions that specify actions to be taken under different circumstances. 
D) the performance gains that result when individuals and departments coordinate their actions. 
E) the methodical arrangement of positions to provide the organization with the greatest benefit.

Question 4

Managers whose attitudes regarding employees are consistent with Theory Y

Accepted Answer

A) control workers' behavior by means of rewards and punishments. 
B) closely supervise their employees. 
C) do not believe in giving workers any autonomy in solving problems. 
D) create work settings that allow workers to exercise initiative. 
E) create work settings that reflect a belief that workers are lazy. 
A) control workers' behavior by means of rewards and punishments. 
B) closely supervise their employees. 
C) do not believe in giving workers any autonomy in solving problems. 
D) create work settings that allow workers to exercise initiative. 
E) create work settings that reflect a belief that workers are lazy.

Question 5

An employee who respects her manager's authority and strives to achieve the organization's goals is demonstrating Fayol's principle of

Accepted Answer

A) order. 
B) discipline. 
C) esprit de corps. 
D) equity. 
E) remuneration of personnel. 
A) order. 
B) discipline. 
C) esprit de corps. 
D) equity. 
E) remuneration of personnel.

Question 6

At Home Service, Inc., employees stay with the organization for many years and develop skills on the job that help Home Service, Inc. become more efficient. This is consistent with Fayol's principle of

Accepted Answer

A) unity of command. 
B) unity of direction. 
C) order. 
D) discipline. 
E) stability of tenure. 
A) unity of command. 
B) unity of direction. 
C) order. 
D) discipline. 
E) stability of tenure.

Question 7

An example of a company's standard operating procedure is

Accepted Answer

A) a general recommendation that all employees leave their work machines in good order. 
B) a compulsory practice of employees cleaning their work areas at the end of each day. 
C) an informal code of conduct prescribing that employees help each other if time permits. 
D) a suggestion by the technical department to save all work-related files on the company FTP site. 
E) a recommendation by the human resources department that employees wear formal clothes during the week. 
A) a general recommendation that all employees leave their work machines in good order. 
B) a compulsory practice of employees cleaning their work areas at the end of each day. 
C) an informal code of conduct prescribing that employees help each other if time permits. 
D) a suggestion by the technical department to save all work-related files on the company FTP site. 
E) a recommendation by the human resources department that employees wear formal clothes during the week.

Question 8

________ is a contemporary approach to management that focuses on the use of rigorous quantitative techniques to assist managers to make the best use of organizational resources to produce goods and services.

Accepted Answer

A) Contingency theory 
B) Management science theory 
C) Administrative management 
D) Behavioral management 
E) The human relations movement 
A) Contingency theory 
B) Management science theory 
C) Administrative management 
D) Behavioral management 
E) The human relations movement

Question 9

Managers who accept the assumptions of Theory X

Accepted Answer

A) create a work setting that encourages commitment to organization goals. 
B) counteract workers' natural tendencies to avoid work. 
C) focus on giving employees opportunities to exercise initiative. 
D) provide opportunities for workers to be imaginative. 
E) view workers as motivated and capable of exercising self-control. 
A) create a work setting that encourages commitment to organization goals. 
B) counteract workers' natural tendencies to avoid work. 
C) focus on giving employees opportunities to exercise initiative. 
D) provide opportunities for workers to be imaginative. 
E) view workers as motivated and capable of exercising self-control.

Question 10

According to Taylor, the production process becomes more efficient with

Accepted Answer

A) an increase in the effort that each worker puts in to produce a unit of output. 
B) an increase in the amount of time required to produce a unit of output. 
C) an increase in division of labor through specialization. 
D) the use of informal rule-of-thumb knowledge. 
E) the use of intuitive knowledge. 
A) an increase in the effort that each worker puts in to produce a unit of output. 
B) an increase in the amount of time required to produce a unit of output. 
C) an increase in division of labor through specialization. 
D) the use of informal rule-of-thumb knowledge. 
E) the use of intuitive knowledge.

Question 11

Jaron wants to speed up the production process, so he used a time-and-motion study that monitored the actions required to complete the tasks in the assembly line.

Accepted Answer

A) True 
 B)False

Question 12

According to Henri Fayol, initiative refers to

Accepted Answer

A) the ability to act on one's own without direction from a superior. 
B) shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group. 
C) the justice, impartiality, and fairness to which all organizational members are entitled. 
D) the methodical arrangement of positions to provide the organization with the greatest benefit and to provide employees with career opportunities. 
E) obedience, energy, application, and other outward marks of respect for a superior's authority. 
A) the ability to act on one's own without direction from a superior. 
B) shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group. 
C) the justice, impartiality, and fairness to which all organizational members are entitled. 
D) the methodical arrangement of positions to provide the organization with the greatest benefit and to provide employees with career opportunities. 
E) obedience, energy, application, and other outward marks of respect for a superior's authority.

Question 13

Tae Min feels that it would be unfair to his team and his company to take a sick day to sleep in. He understands Fayol's principle of

Accepted Answer

A) unity of command. 
B) subordination of individual interests to the common interest. 
C) remuneration of personnel. 
D) esprit de corps. 
E) stability of tenure of personnel. 
A) unity of command. 
B) subordination of individual interests to the common interest. 
C) remuneration of personnel. 
D) esprit de corps. 
E) stability of tenure of personnel.

Question 14

Henri Fayol believed that in order to increase the efficiency of the management process, it is essential that

Accepted Answer

A) authority is concentrated at the top of the chain of command. 
B) managers discourage creativity in employees so that they stay focused on their jobs. 
C) there are a greater number of levels in a managerial hierarchy. 
D) managers do not have the right to give orders to employees; they should only give polite instructions. 
E) all organizational members are treated with justice and respect. 
A) authority is concentrated at the top of the chain of command. 
B) managers discourage creativity in employees so that they stay focused on their jobs. 
C) there are a greater number of levels in a managerial hierarchy. 
D) managers do not have the right to give orders to employees; they should only give polite instructions. 
E) all organizational members are treated with justice and respect.

Question 15

The National Labor Relations Board (NLRB)suggests that McDonald's should be considered a "joint-employer" of the workers employed by company franchises. Why do you think NLRB filed this complaint? Explain the impact on McDonald's (and its competitors in the fast-food industry)if there is a ruling. How do you think it will affect the franchisees?

Accepted Answer

Most likely the complaint was filed beca

Question 16

Norms are

Accepted Answer

A) mandatory instructions that must be followed by all employees of a company. 
B) written instructions about desired behavior in the workplace. 
C) informal codes of conduct among employees in a particular company. 
D) detailed instructions about how to perform a certain aspect of a task. 
E) specified actions to be taken under different circumstances to achieve specific company goals. 
A) mandatory instructions that must be followed by all employees of a company. 
B) written instructions about desired behavior in the workplace. 
C) informal codes of conduct among employees in a particular company. 
D) detailed instructions about how to perform a certain aspect of a task. 
E) specified actions to be taken under different circumstances to achieve specific company goals.

Question 17

Mary Parker Follett's primary criticism of Taylor's system of scientific management was that Taylor

Accepted Answer

A) proposed that managers should involve workers in analyzing their jobs to identify better ways to perform tasks. 
B) did not use scientific techniques like time-and-motion studies to analyze workers' jobs. 
C) was ignoring the human side of the organization and did not allow workers to exercise initiative and contribute to the organization. 
D) advocated that workers, rather than managers, should be in control of the work process itself. 
E) said that managers should behave as coaches and facilitators-not as monitors and supervisors. 
A) proposed that managers should involve workers in analyzing their jobs to identify better ways to perform tasks. 
B) did not use scientific techniques like time-and-motion studies to analyze workers' jobs. 
C) was ignoring the human side of the organization and did not allow workers to exercise initiative and contribute to the organization. 
D) advocated that workers, rather than managers, should be in control of the work process itself. 
E) said that managers should behave as coaches and facilitators-not as monitors and supervisors.

Question 18

Managers who accept the assumptions of Theory Y

Accepted Answer

A) create a work setting that encourages commitment to organizational goals. 
B) give little autonomy to workers because they are inherently lazy. 
C) focus on developing rules and procedures to structure the workplace. 
D) rely on rewards and punishments as motivators. 
E) view workers as unable to manage their own time. 
A) create a work setting that encourages commitment to organizational goals. 
B) give little autonomy to workers because they are inherently lazy. 
C) focus on developing rules and procedures to structure the workplace. 
D) rely on rewards and punishments as motivators. 
E) view workers as unable to manage their own time.

Question 19

________ refers to the concentration of authority at the top of the organizational chart instead of being distributed throughout the managerial hierarchy.

Accepted Answer

A) Unity of direction 
B) Synergy 
C) Centralization 
D) Unity of command 
E) Entropy 
A) Unity of direction 
B) Synergy 
C) Centralization 
D) Unity of command 
E) Entropy

Question 20

A drawback of management information systems is that they provide information only about an organization's internal environment, and not the external environment.

Accepted Answer

A) True 
 B)False

Job specialization refers to the process by which

________ is the study of the factors that have an impact on how individuals and groups respond to and act in organizations.

In the context of management, rules refer to

Managers whose attitudes regarding employees are consistent with Theory Y

An employee who respects her manager's authority and strives to achieve the organization's goals is demonstrating Fayol's principle of

At Home Service, Inc., employees stay with the organization for many years and develop skills on the job that help Home Service, Inc. become more efficient. This is consistent with Fayol's principle of

An example of a company's standard operating procedure is

________ is a contemporary approach to management that focuses on the use of rigorous quantitative techniques to assist managers to make the best use of organizational resources to produce goods and services.

Managers who accept the assumptions of Theory X

According to Taylor, the production process becomes more efficient with

Jaron wants to speed up the production process, so he used a time-and-motion study that monitored the actions required to complete the tasks in the assembly line.

According to Henri Fayol, initiative refers to

Tae Min feels that it would be unfair to his team and his company to take a sick day to sleep in. He understands Fayol's principle of

Henri Fayol believed that in order to increase the efficiency of the management process, it is essential that

Norms are

Mary Parker Follett's primary criticism of Taylor's system of scientific management was that Taylor

Managers who accept the assumptions of Theory Y

________ refers to the concentration of authority at the top of the organizational chart instead of being distributed throughout the managerial hierarchy.

A drawback of management information systems is that they provide information only about an organization's internal environment, and not the external environment.

Managers and Managing

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

Exam 2: The Evolution of Management Thought

Job specialization refers to the process by which

________ is the study of the factors that have an impact on how individuals and groups respond to and act in organizations.

In the context of management, rules refer to

Managers whose attitudes regarding employees are consistent with Theory Y

An employee who respects her manager's authority and strives to achieve the organization's goals is demonstrating Fayol's principle of

At Home Service, Inc., employees stay with the organization for many years and develop skills on the job that help Home Service, Inc. become more efficient. This is consistent with Fayol's principle of

An example of a company's standard operating procedure is

________ is a contemporary approach to management that focuses on the use of rigorous quantitative techniques to assist managers to make the best use of organizational resources to produce goods and services.

Managers who accept the assumptions of Theory X

According to Taylor, the production process becomes more efficient with

Jaron wants to speed up the production process, so he used a time-and-motion study that monitored the actions required to complete the tasks in the assembly line.

According to Henri Fayol, initiative refers to

Tae Min feels that it would be unfair to his team and his company to take a sick day to sleep in. He understands Fayol's principle of

Henri Fayol believed that in order to increase the efficiency of the management process, it is essential that

Norms are

Mary Parker Follett's primary criticism of Taylor's system of scientific management was that Taylor

Managers who accept the assumptions of Theory Y

________ refers to the concentration of authority at the top of the organizational chart instead of being distributed throughout the managerial hierarchy.

A drawback of management information systems is that they provide information only about an organization's internal environment, and not the external environment.

Managers and Managing

Values Attitudes, Emotions, and Culture: the Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and Strategist

Value Chain Management Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict, Politics, and Negotiation

Using Advanced Information Technology to Increase Performance

Filters