Exam 2: The Evolution of Management Thought

Carl works for a printing business that offers printing and copying, bookbinding, and graphic design. The business has a single, comprehensive long-term plan that guides every department. The business is following Fayol's principle of

At the end of the 19th century, after the industrial revolution, managers found that they not only had to adjust to new technologies in the workplace but also to the social problems that accompanied them.

Fayol recommended the use of organizational charts to show the position and duties of each employee in the organization.

In an organization that follows Weber's principles of bureaucracy, positions are arranged

The human relations movement advocates that

What is meant by scientific management? What are the four principles of scientific management described by Frederick W. Taylor?

Max Weber developed the

Sally works on a production line. Her manager moves several of her coworkers around to achieve the right worker-task specialization and to link people and tasks by the speed of the production line. If successful, the manager will

________ is the performance gain caused by two or more departments coordinating their efforts.

Maria's job involves maintaining an accurate inventory and financial data. Her manager provided her with specific written instructions on how to perform the job task that is also used by other employees who do the same work. This is an example of

Henri Fayol's principles of management are

The _______ theory was introduced in the latter part of the 19th century shortly after the industrial revolution had occurred in Europe and America.

Sonja, a supervisor in a garment factory, believed that her workers were lazy and tried to get away with doing as little work as possible. Sonja's attitude about the workers corresponds to McGregor's Theory Y.

Dayfair Mobile's external environment is changing rapidly, and it responds by decentralizing decisions to allow lower-level managers to react faster. Which type of organizational structure allows this?

Billy Jean was angry that her supervisor told her she had to change the way she performed the job to increase her efficiency. However, the supervisor's position gave him the ________ to change Billy Jean's work behavior.

________ gives managers the right to direct and control their subordinates' behavior to accomplish organizational goals.

An open system uses resources from its external environment and converts them into goods and services.

Employees at Southwest Airlines have highly flexible job descriptions that enable them to chip in and help where needed. Employees are encouraged to help solve problems where they see them. Thus, it's not uncommon to see a Southwest manager helping move passenger luggage into aircraft or check in passengers at a gate. This demonstrates the concepts in

When Apple created the iPod, it shifted its focus from computers to consumer electronics, demonstrating Teece's concept of

Synergy is defined as