Question 1

Punishment involves removing a negative consequence when dysfunctional behaviors occur.

Accepted Answer

A) True 
 B)False  False

Question 2

Discuss the pros and cons of using punishment. If managers use punishment, how should they minimize the negative side effects?

Accepted Answer

Punishment is good at stopping an undesired behavior quickly. However, it may cause resentment, loss of self-respect, and retaliation. To avoid negative side effects, managers should do the following:
-Downplay the emotional element by focusing on the person's performance, not the person himself or herself
-Try to punish as soon as possible, and let people know why they are being punished.
-Try not to punish in front of others, but do let people know that offenders are punished.

Question 3

According to expectancy theory, high motivation will occur when

Accepted Answer

A) expectancy is low and valence is high. 
B) instrumentality is low and expectancy is high. 
C) expectancy, instrumentality, and valence are high. 
D) both expectancy and valence are low. 
A) expectancy is low and valence is high. 
B) instrumentality is low and expectancy is high. 
C) expectancy, instrumentality, and valence are high. 
D) both expectancy and valence are low. C

Question 4

Explain what is meant by a "merit pay plan" and discuss the use of piece-rate pay, commission pay, the Scanlon plan, and a profit sharing plan.

Accepted Answer

A merit pay plan is a compensation plan

Question 5

Behavior that is performed by an employee "for its own sake" is referred to as

Accepted Answer

A) extrinsically motivated behavior. 
B) an external locus of causality. 
C) intrinsically motivated behavior. 
D) equity behavior. 
A) extrinsically motivated behavior. 
B) an external locus of causality. 
C) intrinsically motivated behavior. 
D) equity behavior.

Question 6

Which of the following motivators is the most basic need in Maslow's hierarchy of needs?

Accepted Answer

A) safety 
B) belongingness 
C) physiological 
D) esteem 
A) safety 
B) belongingness 
C) physiological 
D) esteem

Question 7

According to expectancy theory, when people perceive that high performance leads to the receipt of certain outcomes, the concept of ________ is high.

Accepted Answer

A) valence 
B) instrumentality 
C) expectancy 
D) self-actualization 
A) valence 
B) instrumentality 
C) expectancy 
D) self-actualization

Question 8

An example of an employee's input with an organization is

Accepted Answer

A) experience. 
B) a feeling of accomplishment. 
C) vacation time. 
D) interesting work assignments. 
A) experience. 
B) a feeling of accomplishment. 
C) vacation time. 
D) interesting work assignments.

Question 9

Saanviis exceptional in mathematics. She does not treat it as just a subject; rather, she loves solving complicated problems related to mathematics. Saanvi's behavior is explained by

Accepted Answer

A) intrinsically motivated behavior. 
B) an external locus of control. 
C) an internal locus of control. 
D) prosocially motivated behavior. 
A) intrinsically motivated behavior. 
B) an external locus of control. 
C) an internal locus of control. 
D) prosocially motivated behavior.

Question 10

Maria, a middle manager, enjoys talking over work situations with Daniel, her subordinate, who is a first-line supervisor. However, she notices that Daniel frequently brings problems to her that he expects her to solve, rather than solving them himself. Since Daniel has been a supervisor for a significant length of time, he should be more independent in his actions. Based on what you know about operant conditioning theory, what should Maria do?

Accepted Answer

A) solve the problems for Daniel to give him an example on how to deal with these situations 
B) compliment Daniel on his various managerial abilities to boost his confidence 
C) allow Daniel to take the afternoon off to think of a solution whenever one of these problems occurs 
D) stop acting interested in the problems Daniel brings to her and make her responses brief 
A) solve the problems for Daniel to give him an example on how to deal with these situations 
B) compliment Daniel on his various managerial abilities to boost his confidence 
C) allow Daniel to take the afternoon off to think of a solution whenever one of these problems occurs 
D) stop acting interested in the problems Daniel brings to her and make her responses brief

Question 11

Establishing and maintaining good interpersonal relations and being liked are characteristics of individuals who can be rated high on the need for

Accepted Answer

A) affiliation. 
B) power. 
C) consciousness. 
D) achievement. 
A) affiliation. 
B) power. 
C) consciousness. 
D) achievement.

Question 12

Donnie changed his behavior from a dysfunctional to a functional one, and his manager then removed an undesired outcome. This is known as

Accepted Answer

A) positive reinforcement. 
B) extinction. 
C) negative reinforcement. 
D) inequity. 
A) positive reinforcement. 
B) extinction. 
C) negative reinforcement. 
D) inequity.

Question 13

Zoe is a low-level employee who is friends with several co-workers, does not worry about paying the rent or buying food, and knows that her position in the company is necessary and that her managers do not want her to leave. Considering this, which of the following notes would she most likely place in her company's suggestion box?

Accepted Answer

A) Provide more autonomy for employees to use their skills in a creative way. 
B) Crack the glass ceiling by promoting more women to upper management jobs. 
C) Increase the pay for all employees by 10 percent. 
D) Sponsor more social activities to improve teamwork. 
A) Provide more autonomy for employees to use their skills in a creative way. 
B) Crack the glass ceiling by promoting more women to upper management jobs. 
C) Increase the pay for all employees by 10 percent. 
D) Sponsor more social activities to improve teamwork.

Question 14

A worker in an automobile assembly line who chooses his or her work because of the job security it entails is said to be

Accepted Answer

A) intrinsically motivated. 
B) experiencing overpayment inequity. 
C) experiencing underpayment inequity. 
D) extrinsically motivated. 
A) intrinsically motivated. 
B) experiencing overpayment inequity. 
C) experiencing underpayment inequity. 
D) extrinsically motivated.

Question 15

At Space Solutions, Ltd., William works on valence by

Accepted Answer

A) making sure his employees will value the opportunity of working with less supervision. 
B) deciding that a five percent raise for all employees is fair. 
C) informing his employees that they are expected to work overtime. 
D) reducing the number of employees to increase the profit margin. 
A) making sure his employees will value the opportunity of working with less supervision. 
B) deciding that a five percent raise for all employees is fair. 
C) informing his employees that they are expected to work overtime. 
D) reducing the number of employees to increase the profit margin.

Question 16

An individual's belief about his or her ability to perform a behavior successfully is called

Accepted Answer

A) internal stimulus. 
B) self-appreciation. 
C) self-efficacy. 
D) locus of control. 
A) internal stimulus. 
B) self-appreciation. 
C) self-efficacy. 
D) locus of control.

Question 17

Discuss the three major factors in expectancy theory and give an example for each. Explain the possible impact of these factors on the motivation of a worker.

Accepted Answer

Student examples will vary. The followin

Question 18

Ali, Lucia, Liam, and Miyu all agree that the work they do for Jamison, Ltd., results in company improvements and other positive outcomes. They also agree that their hard work positively benefits them personally in a variety of ways. Ali does interesting creative work for a moderate salary. Lucia does routine work but has high seniority. Liam does work that helps disadvantaged children for high pay. Miyu often works alone and has high seniority. Which of these employees would be most likely quit their job?

Accepted Answer

A) Ali, who has high valence for pay rate 
B) Lucia, who has high valence for job security 
C) Liam, who has high valence for prosocial work 
D) Miyu, who has high valence for autonomy 
A) Ali, who has high valence for pay rate 
B) Lucia, who has high valence for job security 
C) Liam, who has high valence for prosocial work 
D) Miyu, who has high valence for autonomy

Question 19

A computer programmer who does his or her job well because he or she enjoys solving complicated computer problems is said to be

Accepted Answer

A) extrinsically motivated. 
B) negatively reinforced. 
C) experiencing extinction. 
D) intrinsically motivated. 
A) extrinsically motivated. 
B) negatively reinforced. 
C) experiencing extinction. 
D) intrinsically motivated.

Question 20

Behavior that is performed by an employee to acquire a material reward, to acquire a social reward, or to avoid punishment is referred to as ________ motivated behavior.

Accepted Answer

A) extrinsically 
B) practically 
C) vicariously 
D) intrinsically 
A) extrinsically 
B) practically 
C) vicariously 
D) intrinsically

Punishment involves removing a negative consequence when dysfunctional behaviors occur.

Discuss the pros and cons of using punishment. If managers use punishment, how should they minimize the negative side effects?

According to expectancy theory, high motivation will occur when

Explain what is meant by a "merit pay plan" and discuss the use of piece-rate pay, commission pay, the Scanlon plan, and a profit sharing plan.

Behavior that is performed by an employee "for its own sake" is referred to as

Which of the following motivators is the most basic need in Maslow's hierarchy of needs?

According to expectancy theory, when people perceive that high performance leads to the receipt of certain outcomes, the concept of ________ is high.

An example of an employee's input with an organization is

Saanviis exceptional in mathematics. She does not treat it as just a subject; rather, she loves solving complicated problems related to mathematics. Saanvi's behavior is explained by

Establishing and maintaining good interpersonal relations and being liked are characteristics of individuals who can be rated high on the need for

Donnie changed his behavior from a dysfunctional to a functional one, and his manager then removed an undesired outcome. This is known as

A worker in an automobile assembly line who chooses his or her work because of the job security it entails is said to be

At Space Solutions, Ltd., William works on valence by

An individual's belief about his or her ability to perform a behavior successfully is called

Discuss the three major factors in expectancy theory and give an example for each. Explain the possible impact of these factors on the motivation of a worker.

A computer programmer who does his or her job well because he or she enjoys solving complicated computer problems is said to be

Behavior that is performed by an employee to acquire a material reward, to acquire a social reward, or to avoid punishment is referred to as ________ motivated behavior.

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Effective Communication and It Management

Operations Management: Managing Vital Operations and Processes

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Exam 9: Motivation

Punishment involves removing a negative consequence when dysfunctional behaviors occur.

Discuss the pros and cons of using punishment. If managers use punishment, how should they minimize the negative side effects?

According to expectancy theory, high motivation will occur when

Explain what is meant by a "merit pay plan" and discuss the use of piece-rate pay, commission pay, the Scanlon plan, and a profit sharing plan.

Behavior that is performed by an employee "for its own sake" is referred to as

Which of the following motivators is the most basic need in Maslow's hierarchy of needs?

According to expectancy theory, when people perceive that high performance leads to the receipt of certain outcomes, the concept of ________ is high.

An example of an employee's input with an organization is

Saanviis exceptional in mathematics. She does not treat it as just a subject; rather, she loves solving complicated problems related to mathematics. Saanvi's behavior is explained by

Establishing and maintaining good interpersonal relations and being liked are characteristics of individuals who can be rated high on the need for

Donnie changed his behavior from a dysfunctional to a functional one, and his manager then removed an undesired outcome. This is known as

A worker in an automobile assembly line who chooses his or her work because of the job security it entails is said to be

At Space Solutions, Ltd., William works on valence by

An individual's belief about his or her ability to perform a behavior successfully is called

Discuss the three major factors in expectancy theory and give an example for each. Explain the possible impact of these factors on the motivation of a worker.

A computer programmer who does his or her job well because he or she enjoys solving complicated computer problems is said to be

Behavior that is performed by an employee to acquire a material reward, to acquire a social reward, or to avoid punishment is referred to as ________ motivated behavior.

The Management Process Today

Values, Attitudes, Emotions, and Culture: the Manager As a Person

Managing Ethics and Diversity

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

Planning, Strategy, and Competitive Advantage

Designing Organizational Structure

Control, Change, and Entrepreneurship

Leaders and Leadership

Effective Team Management

Building and Managing Human Resources

Effective Communication and It Management

Operations Management: Managing Vital Operations and Processes

Filters