Exam 17: International Operations Management

Patricia, a manager at Global Airways, has the responsibility of deciding how many passengers Global Airways can serve at a given time. Patricia is most likely involved with ________.

The management of the flow of materials, parts, supplies, and other resources from suppliers to the firm combined with the flow of materials, parts, supplies, and other resources within and between units of the firm itself is called ________.

Firms that have little vertical integration typically make the inputs necessary for manufacturing.

When quick customer feedback is important, firms generally produce the product close to the final point of sale.

Xerox sent a team of managers to Japan to study Canon copiers there. They found the copier was of higher quality than Xerox's copiers. Xerox then attempted to imitate Canon's methods. This is an example of ________.

What are product-support services? Why are they important? Illustrate your answer with an example.

A(n) ________ is a specially designated and controlled geographical area in which imported or exported goods receive preferential tariff treatment.

What is statistical process control?

When managers decide on modes of transportation and methods of inventory control, what area of international operations management is involved?

The importance of information management depends on the type of strategy and organization design the firm uses.

What is the first step in the supply chain management process?

Christopher Radko, a premium holiday ornament manufacturer, is considering locating manufacturing facilities in China in order to lower costs. However, the firm fears a backlash from ornament collectors who prefer ornaments made in Eastern Europe. What location issue is Christopher Radko dealing with?

What is the role of government in international services trade?

What is the primary factor that influences the decision of where to locate production facilities?

Benson Electronics wants to increase employee involvement for the purpose of enhancing productivity. Which of the following would most likely enable Benson to accomplish this goal?

Forest Foods is an MNE with operations in Asia, Europe, and North America. Forest Foods uses a standardized production process and technologies in every market in which it conducts business. The operations systems at Forest Foods should most likely be ________.

________ is an integrated effort to systematically and continuously improve the quality of an organization's products and/or services.

What is an information system?

Executives at Elfman Computers have decided that the firm will make the memory chips, microprocessors, power supplies, and disc drives needed to manufacture the firm's computer systems. As a result, Elfman will most likely increase its control over ________.