Exam 17: International Operations Management

If the firm uses a customized approach to each market, its operations management should be globally integrated.

The starting point in improving productivity is often to invest more in research and development.

How has Lufthansa increased productivity through employee participation?

What are operations management decisions, processes, and issues that involve the creation of tangible goods called?

________ is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

The decision to buy, rather than make, dictates the need to choose between long-term and short-term supplier relationships.

All else being equal, a firm will choose to make or buy simply on the basis of whether it can obtain the resource cheaper by making it internally or by buying it from an external supplier.

The Swedish appliance maker AB Electrolux manufactures vacuum cleaners and has service operations set up to repair those products for consumers who buy them. AB Electrolux is most likely attempting to ________.

Firms that have little ________ are involved in very few steps in the production chain.

Which theory explains why the low labor costs of Bangladesh have attracted toy, footwear, and textile manufacturers to develop manufacturing facilities in Bangladesh?

Infrastructure and country-of-origin effects are the primary determinants of whether an individual country is a suitable location for a facility.

Which of the following areas is covered by ISO 9000 standards?

What is the difference between operations management and supply chain management?

Why did some Korean firms initially face difficulties competing in Europe?

Special ventures or contract arrangements for inputs are most appropriate when there is a(n) ________ potential for competitive advantage and a ________ degree of strategic vulnerability.

When making the make-or-buy decision, international firms must make trade-offs between costs and three other variables. What are they? Explain the nature of the trade-off international firms must make.

When Nissan chose to locate a new manufacturing facility in Jackson, Mississippi, it received $295 million in incentives. What factor was likely the most critical in the location decision?

Increasing employee involvement and spending less on research and development are actions that tend to boost the productivity of international firms.

What are the basic issues involved in the management of international service operations?

Heineken NV buys grains, labels, bottles, and cartons from other suppliers prior to brewing and bottling its beer. This suggests that Heineken has little ________.