Exam 17: International Operations Management

What is an information system? How are international operations managers using integrated information systems to more effectively manage their information?

Ford takes thousands of component parts including sheet metal, engine parts, and upholstery and combines them to make automobiles. This is an example of ________ activities.

Firms with global product structures will locate factories anywhere in the world to meet the firm's cost and quality performance goals.

________ is a family of mathematically based tools for monitoring and controlling quality.

Many firms report that merely preparing for an ISO 9000 audit has been helpful.

Larson Financial Services, an international accounting firm, provides customers with tax advice. Which characteristic of international services is most likely an issue for Larson?

The process of legally and ethically studying how other firms do something in a high quality way and then imitating or improving on their methods is known as industrial espionage.

________ refer(s) to the reputation a country has for the products that it produces.

Buying an input is most sensible when there is a(n) ________ potential for competitive advantage and a ________ degree of strategic vulnerability.

When data are in a form that is valuable to a manager in making decisions and performing related tasks, it is called ________.

Which theory suggests that countries with large, low-cost endowments of a factor of production will attract firms needing that factor of production?

What organization has been working to develop and refine an international set of quality guidelines?

Multiple tables at Red Lobster were empty yesterday afternoon. Which characteristic of services is most likely a concern for the restaurant chain?

A firm that buys, rather than makes, lacks the flexibility to change suppliers as circumstances dictate.

How important are services to the U.S. gross domestic product?

In today's age of quick communication, the location of a factory has a major impact on a firm's ability to respond to customer tastes and preferences.

What is international logistics and materials management? What factors differentiate domestic and international materials management?

The make-or-buy decision primarily relates to ________.

________ is an economic measure of efficiency that summarizes the value of outputs relative to the value of the inputs used to create the outputs.

The transformation of inputs to final goods and services in an international firm is called international ________.