Exam 17: International Operations Management

For firms following a cost leadership approach, the operations management function must be able to reduce the costs of creating goods or services to the absolute minimum so the firm can lower its prices while still earning an acceptable level of profits.

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(True/False)

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Question 1

Correct Answer:

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True

Describe the three areas in which operations managers make decisions.

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Question 2

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The three areas in which operations managers make decisions are resources, location, and logistics. With regard to resources, managers must decide where and how to obtain the resources the firm needs to produce its product. For location, managers must decide where to build administrative facilities, sales offices, and plants, how to design them, and so on. Finally, for logistics, managers must decide on modes of transportation and methods of inventory control.

What are operations management decisions, processes, and issues that involve the creation of intangible services called?

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(Multiple Choice)

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Question 3

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Why do most personal computer manufacturers purchase components from outside suppliers?

(Multiple Choice)

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Question 4

Perrier takes samples of finished products and measures their actual content to assess if the contents measure within the appropriate range. This is an example of ________.

(Multiple Choice)

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Question 5

Nissan stores hundreds of cars that will be sold in the southern part of North America at the Port of Houston. How does Nissan most likely benefit from this arrangement?

(Multiple Choice)

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Question 6

Sourcing and procuring refer to ________.

(Multiple Choice)

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Question 7

The service sector is especially important in developing economies.

(True/False)

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Question 8

Because Ferrari is a relatively small automobile manufacturer, it is more likely to buy its component parts from other suppliers.

(True/False)

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Question 9

________ is the creation of goods by transforming raw materials and component parts in combination with capital, labor, and technology.

(Multiple Choice)

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Question 10

BP has several units responsible for its business. One unit explores the world for natural gas and crude oil. Another unit extracts the oil and gas. Another unit transports the oil and gas, and its refineries transform the crude oil into gasoline and other products. BP trucks transport the refined products to company-owned service stations for sale to the final consumer. BP's operations management system is based on ________.

(Multiple Choice)

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Question 11

What is TQM? What are the components necessary for successful TQM?

(Essay)

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Question 12

A weakness of the Japanese keiretsu system is its inability to reduce the problem of enforcing contracts between a firm and its suppliers.

(True/False)

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Question 13

The set of processes and steps a firm uses to acquire the various resources it needs to create its products is called ________.

(Multiple Choice)

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Question 14

A(n) ________ is a methodology created by a firm to gather, assemble, and provide data in a form or forms useful to managers.

(Multiple Choice)

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Question 15

________ is the process of legally and ethically studying how other firms do something in a high-quality way and then either imitating or improving on their methods.

(Multiple Choice)

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Question 16

Productivity is most likely important because it ________.

(Multiple Choice)

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Question 17

Supply chain management is the process of selecting whether to make or buy the resources necessary for the manufacturing process.

(True/False)

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Question 18

Why is quality an important function of international operations management? What role does the ISO play in quality?

(Essay)

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Question 19

What is vertical integration?

(Short Answer)

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Question 20

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For firms following a cost leadership approach, the operations management function must be able to reduce the costs of creating goods or services to the absolute minimum so the firm can lower its prices while still earning an acceptable level of profits.

Describe the three areas in which operations managers make decisions.

What are operations management decisions, processes, and issues that involve the creation of intangible services called?

Why do most personal computer manufacturers purchase components from outside suppliers?

Perrier takes samples of finished products and measures their actual content to assess if the contents measure within the appropriate range. This is an example of ________.

Nissan stores hundreds of cars that will be sold in the southern part of North America at the Port of Houston. How does Nissan most likely benefit from this arrangement?

Sourcing and procuring refer to ________.

The service sector is especially important in developing economies.

Because Ferrari is a relatively small automobile manufacturer, it is more likely to buy its component parts from other suppliers.

________ is the creation of goods by transforming raw materials and component parts in combination with capital, labor, and technology.

What is TQM? What are the components necessary for successful TQM?

A weakness of the Japanese keiretsu system is its inability to reduce the problem of enforcing contracts between a firm and its suppliers.

The set of processes and steps a firm uses to acquire the various resources it needs to create its products is called ________.

A(n) ________ is a methodology created by a firm to gather, assemble, and provide data in a form or forms useful to managers.

________ is the process of legally and ethically studying how other firms do something in a high-quality way and then either imitating or improving on their methods.

Productivity is most likely important because it ________.

Supply chain management is the process of selecting whether to make or buy the resources necessary for the manufacturing process.

Why is quality an important function of international operations management? What role does the ISO play in quality?

What is vertical integration?

An Overview of International Business

Global Marketplaces and Business Centers

Legal, Technological, and Political Environments

The Role of Culture

Ethics and Social Responsibility in International Business

International Trade and Investment

The International Monetary System and the Balance of Payments

Foreign Exchange and International Financial Markets

Formulation of National Trade Policies

International Cooperation Among Nations

International Strategic Management

Strategies for Analyzing and Entering Foreign Markets

International Strategic Alliances

International Organization Design and Control

Leadership and Employee Behavior in International Business

International Marketing

International Financial Management

International Human Resource Management and Labor Relations

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