Exam 9: Telephone Techniques

If a caller refuses to identify himself or herself,the medical assistant can put the call through to the physician right then.

The medical assistant should always ask permission before placing a caller on hold.

When answering a telephone for a healthcare practice,which of the following practices helps create a positive impression on the caller?

A computerized appointment system often is able to __________ a message to highlight its importance.

Which of the following are common sources of incoming calls to the physician's office?

The best policy for dealing with serious abnormal test results is to schedule a(n)_______________ for the patient.

The office should have a clear set of ____________ to the facility available so that they can be easily given to patients who request them.

All sales calls are an interruption to the physician's day.

Which of the following types of communication tools can be used to record verbal messages?

If English is not the caller's primary language,the medical assistant must use listening skills to ensure understanding.

If your office is in California and it is noon,what time is it on the East Coast?