Exam 11: Human Resource Management: Finding and Keeping the Best Employees

Workers who are paid a ________ receive a fixed compensation weekly, biweekly, or monthly.

The main reason firms conduct performance appraisals is to establish a formal record of job performance that will protect them from lawsuits filed by unhappy workers.

Vestibule training attempts to precisely duplicate both the methods and conditions of a real world job.

When it comes to human resource management issues, the federal government generally has taken a "hands off" approach since the early 1960s.

On-site haircuts and free breakfasts are examples of soft benefits some firms provide for employees.

Mini-Case Dee Pozitt had been the assistant HR director at Fleesum Financial Services for a bit more than a year when the company's HR director was injured in a sky-diving accident. Because of his injuries the director would be unable to work for several months. Howie Fleesum, the company's CEO, decided to name Dee the acting director of human resources. Though she had been at the firm for a shorter period of time than most other managers, he felt that her position as the director's assistant had given her insights into the company's human resource issues that the other managers lacked. He also was very impressed by the glowing performance appraisal Dee recently received from the director, her peers, and even subordinates. Before accepting the position as acting director, Dee made sure that Mr. Fleesum recognized her authority to implement some major changes in policies she and the director had been planning before his accident. The changes were intended to make the company more responsive to the needs of employees, thus improving morale and reducing worker turnover. Although Dee was sorry the director was injured, she was pleased that Mr. Fleesum had confidence in her and was willing to give her the authority to implement important new programs. The only aspect of her opportunity that worried her was the resentment and hostility she sensed from a few of the older, more experienced managers. One of the most hostile coworkers was a fellow named Mort Gage. Dee decided she had better talk to Mort and find out why he was so upset. -Dee's performance appraisal allowed the director to evaluate her performance, but also allowed peers and subordinates to provide feedback as well. This type of appraisal is called a(n)

Today, human resource management is viewed as a clerical function of keeping personnel records and processing payroll.

The changes in the American business system that have had the most dramatic impact on the workings of the free enterprise system are the changes in

The first step in the selection process is

An advantage of hiring from within is that it improves employee morale.

Because of legal implications, managers should not use the results of performance appraisals to make decisions about promotions and compensation.

It is challenging for HR managers to deal with a declining economy that results in a short-term preference for part-time and/or temporary employees and a trend to outsource jobs, even though there are skilled employees who are willing to work.

The ________ method is a pay system that is based on job tiers, with each tier having a strict pay range.

In a compressed workweek, employees work more hours each day, but work fewer days each week.

After manager Donald set reasonable, understandable, and measurable performance standards, he communicated these standards clearly to all team members. Because of these efforts, he should be prepared for the next step in the appraisal process.

Pre-employment physical examinations are

One drawback of performance appraisals is that they cannot be completed for top management because there is no one above this level of management to carry out and evaluate the results.

Temporary help services, job fairs, and social media are external sources for recruitment.

The overall purpose of the five-step human resource planning process is to

What are the main provisions of the Americans with Disabilities Act, and how have these provisions affected human resource management in American companies?