Exam 8: Social Media Information Systems

Social media users include only individuals and not organizations that use social media sites.

A(n) ________ social networking service like Yammer can be used to provide managers with real-time feedback about how to resolve internal operational inefficiencies.

James decides to create an app that keeps up with miles on the car. He offers the app for free, but if a user wants a report sent to them they have to upgrade the app. This revenue model is referred to as ________.

Social media is widely used in business-to-business relationships and not in business-to-customer relationships.

Social media fundamentally changes the balance of power among users, their communities, and organizations.

________ is the use of information technology to support the sharing of content among networks of users.

Which of the following is a use of social media (SM) in human resources?

Use of social media to recruit and evaluate potential employees is prohibited.

Explain the software component of social media information systems (SMIS) with respect to each of the three organizational roles.

What was the purpose of traditional customer relationship management (CRM)?

eBay often solicits customers to provide feedback on their eBay experience; this is an example of crowdsourcing.

Explain the procedure component of social media information systems (SMIS) with respect to a user and an organization.

Social media communities develop and operate their own custom, proprietary, social networking application software.