Question 1

Which of the following statements is TRUE of inherent processes?

Accepted Answer

A)  Inherent processes are almost always a perfect fit. 
B)  Organizations cannot license the software used in inherent processes. 
C)  Inherent processes are expensive and time-consuming. 
D)  Inherent processes provide an alternative to business process reengineering. 
A)  Inherent processes are almost always a perfect fit. 
B)  Organizations cannot license the software used in inherent processes. 
C)  Inherent processes are expensive and time-consuming. 
D)  Inherent processes provide an alternative to business process reengineering. D

Question 2

The last phase of the customer life cycle is relationship management.

Accepted Answer

A) True 
 B)False  False

Question 3

________ is the activity of altering the existing business processes and designing new ones to take advantage of new information systems.

Accepted Answer

A)  Business process management 
B)  Business process reengineering 
C)  Business process outsourcing 
D)  Business process interoperability 
A)  Business process management 
B)  Business process reengineering 
C)  Business process outsourcing 
D)  Business process interoperability B

Question 4

What is business process reengineering?

Accepted Answer

Business process reengineering is the ac

Question 5

________ is an information systems application that supports the human resources department in an organization.

Accepted Answer

A)  Assessment 
B)  Budgeting 
C)  Customer management 
D)  Cash management 
A)  Assessment 
B)  Budgeting 
C)  Customer management 
D)  Cash management

Question 6

________ is the last phase in the customer life cycle.

Accepted Answer

A)  Marketing 
B)  Customer acquisition 
C)  Loss/churn 
D)  Relationship management 
A)  Marketing 
B)  Customer acquisition 
C)  Loss/churn 
D)  Relationship management

Question 7

Which of the following is an information systems application that supports the sales and marketing department in an organization?

Accepted Answer

A)  HR planning 
B)  inventory management 
C)  lead tracking 
D)  recruiting 
A)  HR planning 
B)  inventory management 
C)  lead tracking 
D)  recruiting

Question 8

________ is a person's belief that he or she can be successful at his or her job.

Accepted Answer

A)  Extroversion 
B)  Conscientiousness 
C)  Self-actualization 
D)  Self-efficacy 
A)  Extroversion 
B)  Conscientiousness 
C)  Self-actualization 
D)  Self-efficacy

Question 9

________ is a major issue faced by companies when implementing enterprise systems.

Accepted Answer

A)  The failure of applications to communicate and share data with each other 
B)  The failure to incorporate accounting and human resource applications 
C)  The lack of a centralized database where important data such as metadata can be stored 
D)  The gap between the requirements of an organization and the capabilities of an application 
A)  The failure of applications to communicate and share data with each other 
B)  The failure to incorporate accounting and human resource applications 
C)  The lack of a centralized database where important data such as metadata can be stored 
D)  The gap between the requirements of an organization and the capabilities of an application

Question 10

Which of the following statements is TRUE of enterprise resource planning (ERP)?

Accepted Answer

A)  ERP is a suite of software applications that integrates existing systems by providing layers of software that connect applications together. 
B)  The two major components of ERP systems are manufacturing applications and inventory applications. 
C)  ERP is also referred to as enterprise application integration (EAI) due to its highly efficient integration properties. 
D)  ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts. 
A)  ERP is a suite of software applications that integrates existing systems by providing layers of software that connect applications together. 
B)  The two major components of ERP systems are manufacturing applications and inventory applications. 
C)  ERP is also referred to as enterprise application integration (EAI) due to its highly efficient integration properties. 
D)  ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts.

Question 11

The contact manager in an email account is an example of a personal information system.

Accepted Answer

A) True 
 B)False

Question 12

Information silos arise as a result of ________.

Accepted Answer

A)  data integration across several information systems within an organization 
B)  the sharing of an inter-enterprise information system with several organizations 
C)  too many users depending on a single enterprise-wide information system 
D)  data being isolated in systems that are separated across different organizational levels 
A)  data integration across several information systems within an organization 
B)  the sharing of an inter-enterprise information system with several organizations 
C)  too many users depending on a single enterprise-wide information system 
D)  data being isolated in systems that are separated across different organizational levels

Question 13

Enterprise information systems are information systems that span an organization and support activities of people in multiple departments.

Accepted Answer

A) True 
 B)False

Question 14

________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.

Accepted Answer

A)  Enterprise resource planning (ERP) system 
B)  Enterprise application integration (EAI) 
C)  Customer relationship management (CRM) system 
D)  Rich internet application (RI
A)  
A)  Enterprise resource planning (ERP) system 
B)  Enterprise application integration (EAI) 
C)  Customer relationship management (CRM) system 
D)  Rich internet application (RI
A)

Question 15

Every contact and transaction with a customer is recorded in the CRM database.

Accepted Answer

A) True 
 B)False

Question 16

Enterprise application integration (EAI) refers to the activity of altering existing business processes and designing new ones to take advantage of new information systems.

Accepted Answer

A) True 
 B)False

Question 17

Cost accounting and financial reporting are information systems applications that support an organization's ________.

Accepted Answer

A)  manufacturing department 
B)  human resources department 
C)  accounting department 
D)  customer service department 
A)  manufacturing department 
B)  human resources department 
C)  accounting department 
D)  customer service department

Question 18

Applications that are processed across multiple computing devices is known as a ________.

Accepted Answer

A)  distributed system 
B)  Web enabled service 
C)  HTML5 application 
D)  multi-tiered system 
A)  distributed system 
B)  Web enabled service 
C)  HTML5 application 
D)  multi-tiered system

Question 19

All of the following are challenges in implementing an enterprise system EXCEPT ________.

Accepted Answer

A)  employee resistance 
B)  transition problems 
C)  self-actualization 
D)  requirements gaps 
A)  employee resistance 
B)  transition problems 
C)  self-actualization 
D)  requirements gaps

Question 20

Which of the following is a function of enterprise application integration (EAI)?

Accepted Answer

A)  It is used to forecast sales and to create manufacturing plans to meet those forecasts. 
B)  It manages all the interactions with customers, from lead generation to customer service. 
C)  It creates information silos by departmentalizing applications. 
D)  It enables existing applications to communicate and share data. 
A)  It is used to forecast sales and to create manufacturing plans to meet those forecasts. 
B)  It manages all the interactions with customers, from lead generation to customer service. 
C)  It creates information silos by departmentalizing applications. 
D)  It enables existing applications to communicate and share data.

Exam 7: Processes, Organizations, and Information Systems

Which of the following statements is TRUE of inherent processes?

The last phase of the customer life cycle is relationship management.

________ is the activity of altering the existing business processes and designing new ones to take advantage of new information systems.

What is business process reengineering?

________ is an information systems application that supports the human resources department in an organization.

________ is the last phase in the customer life cycle.

Which of the following is an information systems application that supports the sales and marketing department in an organization?

________ is a person's belief that he or she can be successful at his or her job.

________ is a major issue faced by companies when implementing enterprise systems.

Which of the following statements is TRUE of enterprise resource planning (ERP)?

The contact manager in an email account is an example of a personal information system.

Information silos arise as a result of ________.

Enterprise information systems are information systems that span an organization and support activities of people in multiple departments.

________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.

Every contact and transaction with a customer is recorded in the CRM database.

Enterprise application integration (EAI) refers to the activity of altering existing business processes and designing new ones to take advantage of new information systems.

Cost accounting and financial reporting are information systems applications that support an organization's ________.

Applications that are processed across multiple computing devices is known as a ________.

All of the following are challenges in implementing an enterprise system EXCEPT ________.

Which of the following is a function of enterprise application integration (EAI)?

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Introduction to Microsoft Excel 2016

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