Question 1

A social networking user gains social capital by adding more friends and by strengthening relationships with existing friends.

Accepted Answer

A) True 
 B)False

Question 2

Explain the hardware component of social media information systems (SMIS) with respect to each of the three organizational roles.

Accepted Answer

Both community users and employees proce

Question 3

Social CRM is not a dynamic social media process.

Accepted Answer

A) True 
 B)False

Question 4

In the context of the five components of social media information systems (SMIS), which of the following statements is TRUE of social media (SM) procedures?

Accepted Answer

A)  They process SM sites using elastic, cloud-based servers. 
B)  Organizations develop and operate their own custom, proprietary, social networking application software. 
C)  Informality makes SMIS difficult to use. 
D)  They are informal, evolving, and socially oriented. 
A)  They process SM sites using elastic, cloud-based servers. 
B)  Organizations develop and operate their own custom, proprietary, social networking application software. 
C)  Informality makes SMIS difficult to use. 
D)  They are informal, evolving, and socially oriented.

Question 5

Traditional customer relationship management (CRM) flies in the face of structured and controlled processes of social CRM.

Accepted Answer

A) True 
 B)False

Question 6

To an organization, the strength of a relationship is the likelihood that an entity in the relationship will do something that benefits the organization.

Accepted Answer

A) True 
 B)False

Question 7

Platforms that enable the creation of social networks, or social relationships among people with common interests, are offered by social media ________.

Accepted Answer

A)  users 
B)  sponsors 
C)  providers 
D)  communities 
A)  users 
B)  sponsors 
C)  providers 
D)  communities

Question 8

A ________ is a statement that delineates employees' rights and responsibilities in an organization.

Accepted Answer

A)  statement of purpose 
B)  labor bill 
C)  social media policy 
D)  corporate datasheet 
A)  statement of purpose 
B)  labor bill 
C)  social media policy 
D)  corporate datasheet

Question 9

Describe the internal risks from social media when using social media.

Accepted Answer

First, the use of social media can direc

Question 10

In the context of the five components of social media information systems (SMIS), which of the following statements is TRUE of social media (SM) providers?

Accepted Answer

A)  They usually process SM sites using desktops, laptops, and smartphones. 
B)  They store and retrieve SM data on behalf of users. 
C)  They employ browsers and native mobile applications to store and retrieve connection data. 
D)  They are informal, evolving, and socially oriented. 
A)  They usually process SM sites using desktops, laptops, and smartphones. 
B)  They store and retrieve SM data on behalf of users. 
C)  They employ browsers and native mobile applications to store and retrieve connection data. 
D)  They are informal, evolving, and socially oriented.

Question 11

Social capital is investment in human knowledge and skills for future profit.

Accepted Answer

A) True 
 B)False

Question 12

Creating and managing content is part of the ________ component from the five components of SMIS.

Accepted Answer

A)  procedures 
B)  software 
C)  data 
D)  people 
A)  procedures 
B)  software 
C)  data 
D)  people

Question 13

The first step that any organization should take to manage the risk of employee communication is to develop and publicize a social media policy.

Accepted Answer

A) True 
 B)False

Question 14

Depending on how an organization wants to use social media, it can be a user, a provider, or both.

Accepted Answer

A) True 
 B)False

Question 15

________ is a dynamic social media process of employing users to participate in product design or product redesign.

Accepted Answer

A)  Social capitalization 
B)  Flexible product development 
C)  Crowdsourcing 
D)  Collaborative product development 
A)  Social capitalization 
B)  Flexible product development 
C)  Crowdsourcing 
D)  Collaborative product development

Question 16

Social media's flow cannot be designed or diagrammed easily. Even if it was to be designed, the social media process would have changed even before the diagram is finished.

Accepted Answer

A) True 
 B)False

Question 17

Who is the product since social media is free?

Accepted Answer

A)  You 
B)  Video ads 
C)  There is no product in social media. 
D)  Companies 
A)  You 
B)  Video ads 
C)  There is no product in social media. 
D)  Companies

Question 18

Which of the following statements is TRUE of social networking problems?

Accepted Answer

A)  Responses to problematic content are best reserved for instances where it has caused an organization to do something positive. 
B)  Inappropriate contributions that contain obscene or otherwise inappropriate content should be ignored indefinitely. 
C)  The product development team should not receive criticisms posted on a social networking site. 
D)  If problematic content represents reasonable criticism of the organization's products, the best response is to delete it. 
A)  Responses to problematic content are best reserved for instances where it has caused an organization to do something positive. 
B)  Inappropriate contributions that contain obscene or otherwise inappropriate content should be ignored indefinitely. 
C)  The product development team should not receive criticisms posted on a social networking site. 
D)  If problematic content represents reasonable criticism of the organization's products, the best response is to delete it.

Question 19

According to Nan Lin, how do people benefit from social capital?

Accepted Answer

According to Nan Lin, people benefit fro

Question 20

All of the followings are problems from external sources when dealing with the risk of inappropriate content EXCEPT ________.

Accepted Answer

A)  the CEO of the company 
B)  junk contributions 
C)  unfavorable reviews 
D)  inappropriate content 
A)  the CEO of the company 
B)  junk contributions 
C)  unfavorable reviews 
D)  inappropriate content

Exam 8: Social Media Information Systems

A social networking user gains social capital by adding more friends and by strengthening relationships with existing friends.

Explain the hardware component of social media information systems (SMIS) with respect to each of the three organizational roles.

Social CRM is not a dynamic social media process.

In the context of the five components of social media information systems (SMIS), which of the following statements is TRUE of social media (SM) procedures?

Traditional customer relationship management (CRM) flies in the face of structured and controlled processes of social CRM.

To an organization, the strength of a relationship is the likelihood that an entity in the relationship will do something that benefits the organization.

Platforms that enable the creation of social networks, or social relationships among people with common interests, are offered by social media ________.

A ________ is a statement that delineates employees' rights and responsibilities in an organization.

Describe the internal risks from social media when using social media.

In the context of the five components of social media information systems (SMIS), which of the following statements is TRUE of social media (SM) providers?

Social capital is investment in human knowledge and skills for future profit.

Creating and managing content is part of the ________ component from the five components of SMIS.

The first step that any organization should take to manage the risk of employee communication is to develop and publicize a social media policy.

Depending on how an organization wants to use social media, it can be a user, a provider, or both.

________ is a dynamic social media process of employing users to participate in product design or product redesign.

Social media's flow cannot be designed or diagrammed easily. Even if it was to be designed, the social media process would have changed even before the diagram is finished.

Who is the product since social media is free?

Which of the following statements is TRUE of social networking problems?

According to Nan Lin, how do people benefit from social capital?

All of the followings are problems from external sources when dealing with the risk of inappropriate content EXCEPT ________.

The Importance of Mis

Business Processes, Information Systems, and Information

Organizational Strategy, Information Systems, and Competitive Advantage

Hardware and Software

Database Processing

The Cloud

Processes, Organizations, and Information Systems

Business Intelligence Systems

Information Systems Security

Information Systems Management

Information Systems Development

Collaboration Information Systems for Decision Making, Problem Solving, and Project Management

Collaborative Information Systems for Student Projects

Mobile Systems

Introduction to Microsoft Excel 2016

Database Design

Using Microsoft Access 2016

Using Excel and Access Together

Network and Cloud Technology

Enterprise Resource Planning Erp Systems

Supply Chain Management

Enterprise Social Networks and Knowledge Management

Database Marketing

Reporting Systems and Olap

Artificial Intelligence and Automation

Data Breaches

International Mis

Systems Development Project Management

Agile Development

Business Process Management

Filters