Question 1

"You didn't like that movie,did you?" This is an example of a tag question.

Accepted Answer

A) True 
 B)False

Question 2

According to Zeno of Citium,why do we have two ears and one mouth?

Accepted Answer

A)  so we can be effective communicators 
B)  so we can listen more than we speak 
C)  so we can spend at least twice the amount of time listening as speaking 
D)  so we can engage in more communication activities than just one alone 
A)  so we can be effective communicators 
B)  so we can listen more than we speak 
C)  so we can spend at least twice the amount of time listening as speaking 
D)  so we can engage in more communication activities than just one alone

Question 3

What bodily changes occur during careful listening?

Accepted Answer

A)  heart rate and respiration increases 
B)  heart rate and respiration decreases 
C)  body temperature decreases 
D)  body temperature increases 
A)  heart rate and respiration increases 
B)  heart rate and respiration decreases 
C)  body temperature decreases 
D)  body temperature increases

Question 4

When you listen with the goal of understanding,you actually need to speak more than listen in order to provide adequate feedback.

Accepted Answer

A) True 
 B)False

Question 5

Which term refers to the use of silences and brief statements of encouragement to draw out a speaker?

Accepted Answer

A)  active listening 
B)  prompting 
C)  paraphrasing 
D)  sincere listening 
A)  active listening 
B)  prompting 
C)  paraphrasing 
D)  sincere listening

Question 6

How much of a message to we remember immediately after hearing it?

Accepted Answer

A)  10 percent 
B)  25 percent 
C)  50 percent 
D)  75 percent 
A)  10 percent 
B)  25 percent 
C)  50 percent 
D)  75 percent

Question 7

Match each statement with the helping listening style it characterizes.
-"Sounds like you're mad at me for embarrassing you.Is that right?"

Accepted Answer

A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing 
A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing

Question 8

What is the value of closed questions?

Accepted Answer

A)  drawing people out 
B)  getting specific information 
C)  allowing people to respond in a wide range of ways 
D)  allowing people to express how they feel or think about something 
A)  drawing people out 
B)  getting specific information 
C)  allowing people to respond in a wide range of ways 
D)  allowing people to express how they feel or think about something

Question 9

What is an advantage of paraphrasing?

Accepted Answer

A)  You can clarify your partner's concerns. 
B)  You can use assertive communication. 
C)  You can share your own experiences and ideas. 
D)  You can suggest the solution that's best for your partner. 
A)  You can clarify your partner's concerns. 
B)  You can use assertive communication. 
C)  You can share your own experiences and ideas. 
D)  You can suggest the solution that's best for your partner.

Question 10

Match each statement with the helping listening style it characterizes.
-"So you're upset because Chris didn't pay you back?"

Accepted Answer

A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing 
A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing

Question 11

Jason tells Chloe about what happened to him at school.Based on Chloe's reaction,it is clear to Jason that Chloe didn't understand what he was trying to communicate.This is an example of listening fidelity.

Accepted Answer

A) True 
 B)False

Question 12

"My boss keeps kidding me about how we should have an affair.I don't know what to do.Sometimes I think he's just joking,and sometimes I think it's a real proposition." What would be the best paraphrase for this statement?

Accepted Answer

A)  "You sound upset by this." 
B)  "So you can't figure out his motives?" 
C)  "That's a common problem these days. I can see why you're upset, and I don't blame you." 
D)  "You sound worried and confused because you're not sure if he's coming on to you or not." 
A)  "You sound upset by this." 
B)  "So you can't figure out his motives?" 
C)  "That's a common problem these days. I can see why you're upset, and I don't blame you." 
D)  "You sound worried and confused because you're not sure if he's coming on to you or not."

Question 13

Interactive questions are ineffective in the workplace.

Accepted Answer

A) True 
 B)False

Question 14

A person is capable of hearing speech at rates up to 600 words per minute.What rate does the average person speak?

Accepted Answer

A)  50 to 70 words per minute 
B)  100 to 150 words per minute 
C)  200 to 275 words per minute 
D)  400 to 500 words per minute 
A)  50 to 70 words per minute 
B)  100 to 150 words per minute 
C)  200 to 275 words per minute 
D)  400 to 500 words per minute

Question 15

Which of the following is the best example of an open question?

Accepted Answer

A)  What is your favourite food? 
B)  What are you having for dinner tonight? 
C)  What do you enjoy about cooking? 
D)  Do you watch cooking shows on TV? 
A)  What is your favourite food? 
B)  What are you having for dinner tonight? 
C)  What do you enjoy about cooking? 
D)  Do you watch cooking shows on TV?

Question 16

How is paraphrasing different from analyzing?

Accepted Answer

A)  Paraphrasing is less objective than analyzing. 
B)  Paraphrases are longer than analyzing responses. 
C)  Paraphrasing reflects what the listener hears rather than his/her interpretation. 
D)  Paraphrasing includes analyzing but analyzing does not include paraphrasing. 
A)  Paraphrasing is less objective than analyzing. 
B)  Paraphrases are longer than analyzing responses. 
C)  Paraphrasing reflects what the listener hears rather than his/her interpretation. 
D)  Paraphrasing includes analyzing but analyzing does not include paraphrasing.

Question 17

Jamie and Billy are discussing household chores,which Jamie hates.Jamie nods when Billy is talking; however,after the conversation he promptly forgets what Jamie said.This is an example of insulated listening.

Accepted Answer

A) True 
 B)False

"You didn't like that movie,did you?" This is an example of a tag question.

According to Zeno of Citium,why do we have two ears and one mouth?

What bodily changes occur during careful listening?

When you listen with the goal of understanding,you actually need to speak more than listen in order to provide adequate feedback.

Which term refers to the use of silences and brief statements of encouragement to draw out a speaker?

How much of a message to we remember immediately after hearing it?

Match each statement with the helping listening style it characterizes. -"Sounds like you're mad at me for embarrassing you.Is that right?"

What is the value of closed questions?

What is an advantage of paraphrasing?

Match each statement with the helping listening style it characterizes. -"So you're upset because Chris didn't pay you back?"

Jason tells Chloe about what happened to him at school.Based on Chloe's reaction,it is clear to Jason that Chloe didn't understand what he was trying to communicate.This is an example of listening fidelity.

"My boss keeps kidding me about how we should have an affair.I don't know what to do.Sometimes I think he's just joking,and sometimes I think it's a real proposition." What would be the best paraphrase for this statement?

Interactive questions are ineffective in the workplace.

A person is capable of hearing speech at rates up to 600 words per minute.What rate does the average person speak?

Which of the following is the best example of an open question?

How is paraphrasing different from analyzing?

Jamie and Billy are discussing household chores,which Jamie hates.Jamie nods when Billy is talking; however,after the conversation he promptly forgets what Jamie said.This is an example of insulated listening.

A First Look at Interpersonal Communications

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Communication and Relational Dynamics

Improving Communication Climates

Managing Interpersonal Conflicts

Filters

Exam 7: Listening: More Than Meets the Ear

"You didn't like that movie,did you?" This is an example of a tag question.

According to Zeno of Citium,why do we have two ears and one mouth?

What bodily changes occur during careful listening?

When you listen with the goal of understanding,you actually need to speak more than listen in order to provide adequate feedback.

Which term refers to the use of silences and brief statements of encouragement to draw out a speaker?

How much of a message to we remember immediately after hearing it?

Match each statement with the helping listening style it characterizes. -"Sounds like you're mad at me for embarrassing you.Is that right?"

What is the value of closed questions?

What is an advantage of paraphrasing?

Match each statement with the helping listening style it characterizes. -"So you're upset because Chris didn't pay you back?"

Jason tells Chloe about what happened to him at school.Based on Chloe's reaction,it is clear to Jason that Chloe didn't understand what he was trying to communicate.This is an example of listening fidelity.

"My boss keeps kidding me about how we should have an affair.I don't know what to do.Sometimes I think he's just joking,and sometimes I think it's a real proposition." What would be the best paraphrase for this statement?

Interactive questions are ineffective in the workplace.

A person is capable of hearing speech at rates up to 600 words per minute.What rate does the average person speak?

Which of the following is the best example of an open question?

How is paraphrasing different from analyzing?

Jamie and Billy are discussing household chores,which Jamie hates.Jamie nods when Billy is talking; however,after the conversation he promptly forgets what Jamie said.This is an example of insulated listening.

A First Look at Interpersonal Communications

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Communication and Relational Dynamics

Improving Communication Climates

Managing Interpersonal Conflicts

Filters