Exam 7: Listening: More Than Meets the Ear

We remember only 50 percent of what we hear immediately after hearing it.

Before you meet with your professor,you think that she will talk "over your head." You leave your meeting not remembering what your professor told you.What is this an example of?

Of the many different elements in the listening process,hearing is the physiological dimension.

During careful listening,your heart rate will quicken and your body temperature will rise.

Match each statement with the helping listening style it characterizes. -"That's a terrible idea!"

Match each statement with the helping listening style it characterizes. -"Don't let it get you down.You're doing a great job."

"I can help you with that," Dallas says to Kate.What type of supportive response is this?

"I think that the reason you're so confused is that you're not living life the way you want.You are always doing what your family wants." What type of listening response is this an example of?

Ramesh is telling Bill a story about his childhood.Bill keeps glancing at his watch and phone.This is an example of stage-hogging.

"I'm really bummed out about my financial situation." What would be the best paraphrase for this statement?

Gen is listening to Heidi,who is talking about her painful breakup that occurred yesterday.Gen says,"I think you're better off without him,Heidi.He was way too old for you." Why is Gen's statement NOT as supportive as it could be?

Listening is the most important skill for success in management.

In general,what types of listening responses are best to begin a conversation?

"Can I ask you a favour?" What type of question is this?

If you give an accurate analysis of a friend's problem,that analysis should almost always help the problem-holder.

Sarafina and Niki try a new exercise class that Niki finds very challenging.Sarafina says to Niki,"Yeah,that class was a killer for me too!" What type of supportive response is this?

It is impossible to become overloaded with messages.

What is the process of using questioning and paraphrasing answers?

You meet a friend at the supermarket,and he asks how you are doing.You say,"I'm simply at my wits' end-too busy." Which statement would be an example of an insensitive listening response?

Agreement is a form of support.