Question 1

Listening and hearing essentially mean the same thing.

Accepted Answer

A) True 
 B)False

Question 2

What is the benefit of interactive questioning in the workplace?

Accepted Answer

A)  It makes everyone feel included. 
B)  It explains and follows up on what people have discussed. 
C)  It keeps people engaged. 
D)  It creates equality in the workplace. 
A)  It makes everyone feel included. 
B)  It explains and follows up on what people have discussed. 
C)  It keeps people engaged. 
D)  It creates equality in the workplace.

Question 3

Which element of the listening process contributes most strongly to making listening transactional?

Accepted Answer

A)  attending 
B)  remembering 
C)  responding 
D)  understanding 
A)  attending 
B)  remembering 
C)  responding 
D)  understanding

Question 4

What should you avoid when speaking to a person who has just lost a loved one?

Accepted Answer

A)  talking about the deceased 
B)  talking about a loss you had 
C)  talking about things in your life 
D)  talking them into a better mood 
A)  talking about the deceased 
B)  talking about a loss you had 
C)  talking about things in your life 
D)  talking them into a better mood

Question 5

Match each statement with the helping listening style it characterizes.
-"Your sister has a strong hold on you,and that's why you're afraid to face your parents."

Accepted Answer

A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing 
A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing

Question 6

Questioning is one type of listening to help others.

Accepted Answer

A) True 
 B)False

Question 7

What is the definition for active listening?

Accepted Answer

A)  being careful and thoughtful in our attention and responses to the messages we encounter 
B)  listening while actively engaged in other activities 
C)  reacting to others' messages automatically, without much mental investment 
D)  making sense of others' spoken messages 
A)  being careful and thoughtful in our attention and responses to the messages we encounter 
B)  listening while actively engaged in other activities 
C)  reacting to others' messages automatically, without much mental investment 
D)  making sense of others' spoken messages

Question 8

Nima works at a long-term care facility,and she is spending a lot of time listening to the clients.She is finding that she is very tired at the end of the day.Why is she tired at the end of the day?

Accepted Answer

A)  Working full-time is very difficult. 
B)  She has experienced message overload. 
C)  She has put a lot of effort into listening. 
D)  The clients she is working with are very challenging. 
A)  Working full-time is very difficult. 
B)  She has experienced message overload. 
C)  She has put a lot of effort into listening. 
D)  The clients she is working with are very challenging.

Question 9

"Why are you always late?" What kind of question is this?

Accepted Answer

A)  a question that traps the speaker 
B)  a question that carries a hidden agenda 
C)  a question based on unchecked assumptions 
D)  a question that seeks a correct answer 
A)  a question that traps the speaker 
B)  a question that carries a hidden agenda 
C)  a question based on unchecked assumptions 
D)  a question that seeks a correct answer

Question 10

"I can't stand that class! The lectures are a waste of time,and the tests are full of nit-picking questions.I'm not learning anything." What would be the best paraphrase for this statement?

Accepted Answer

A)  "Sounds like the class is a waste of time." 
B)  "Sounds like you're fed up with the class." 
C)  "Sounds like you're thinking about dropping the class because it's not worth the trouble." 
D)  "Sounds like you resent spending so much time on information you don't consider useful." 
A)  "Sounds like the class is a waste of time." 
B)  "Sounds like you're fed up with the class." 
C)  "Sounds like you're thinking about dropping the class because it's not worth the trouble." 
D)  "Sounds like you resent spending so much time on information you don't consider useful."

Question 11

Listening distractions are both internal and external.

Accepted Answer

A) True 
 B)False

Question 12

"Don't worry about it." What type of unsupportive response is this?

Accepted Answer

A)  minimizing the significance of the situation 
B)  focusing on yourself 
C)  denying others the right to their feelings 
D)  casting judgment 
A)  minimizing the significance of the situation 
B)  focusing on yourself 
C)  denying others the right to their feelings 
D)  casting judgment

Question 13

"Don't you think I did a great job on that assignment?" Billy says to his professor.What type of question is this?

Accepted Answer

A)  a question that makes a statement 
B)  a tag question 
C)  a question that traps the speaker 
D)  a question that traps the speaker. 
A)  a question that makes a statement 
B)  a tag question 
C)  a question that traps the speaker 
D)  a question that traps the speaker.

Question 14

Match each statement with the helping listening style it characterizes.
-"Your problem isn't being too mean; you're afraid of being too nice!"

Accepted Answer

A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing 
A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing

Question 15

Listening is an innate ability.Most people become good listeners as they mature.

Accepted Answer

A) True 
 B)False

Question 16

"It will get better from here!" Phong says to Geraldine.What type supportive response is this?

Accepted Answer

A)  empathizing 
B)  agreement 
C)  reassurance 
D)  offers to help 
A)  empathizing 
B)  agreement 
C)  reassurance 
D)  offers to help

Question 17

Why is it difficult to listen well?

Accepted Answer

A)  Other sounds distract us. 
B)  We are often wrapped up in personal concerns. 
C)  The speaker is boring. 
D)  We comprehend words at a slower rate than people speak them. 
A)  Other sounds distract us. 
B)  We are often wrapped up in personal concerns. 
C)  The speaker is boring. 
D)  We comprehend words at a slower rate than people speak them.

Question 18

According to Dr.John Howard of the University of Western Ontario,what is the top complaint patients have about doctors?

Accepted Answer

A)  misdiagnosis 
B)  poor listening 
C)  unwanted treatments 
D)  talking down to the patients 
A)  misdiagnosis 
B)  poor listening 
C)  unwanted treatments 
D)  talking down to the patients

Question 19

Describe the different types of support and provide an example for each.

Accepted Answer

There are several different types of sup

Question 20

"I know just how you feel." What type of unsupportive response is this?

Accepted Answer

A)  minimizing the significance of the situation 
B)  focusing on yourself 
C)  denying others the right to their feelings 
D)  casting judgment 
A)  minimizing the significance of the situation 
B)  focusing on yourself 
C)  denying others the right to their feelings 
D)  casting judgment

Listening and hearing essentially mean the same thing.

What is the benefit of interactive questioning in the workplace?

Which element of the listening process contributes most strongly to making listening transactional?

What should you avoid when speaking to a person who has just lost a loved one?

Match each statement with the helping listening style it characterizes. -"Your sister has a strong hold on you,and that's why you're afraid to face your parents."

Questioning is one type of listening to help others.

What is the definition for active listening?

Nima works at a long-term care facility,and she is spending a lot of time listening to the clients.She is finding that she is very tired at the end of the day.Why is she tired at the end of the day?

"Why are you always late?" What kind of question is this?

"I can't stand that class! The lectures are a waste of time,and the tests are full of nit-picking questions.I'm not learning anything." What would be the best paraphrase for this statement?

Listening distractions are both internal and external.

"Don't worry about it." What type of unsupportive response is this?

"Don't you think I did a great job on that assignment?" Billy says to his professor.What type of question is this?

Match each statement with the helping listening style it characterizes. -"Your problem isn't being too mean; you're afraid of being too nice!"

Listening is an innate ability.Most people become good listeners as they mature.

"It will get better from here!" Phong says to Geraldine.What type supportive response is this?

Why is it difficult to listen well?

According to Dr.John Howard of the University of Western Ontario,what is the top complaint patients have about doctors?

Describe the different types of support and provide an example for each.

"I know just how you feel." What type of unsupportive response is this?

A First Look at Interpersonal Communications

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Communication and Relational Dynamics

Improving Communication Climates

Managing Interpersonal Conflicts

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Exam 7: Listening: More Than Meets the Ear

Listening and hearing essentially mean the same thing.

What is the benefit of interactive questioning in the workplace?

Which element of the listening process contributes most strongly to making listening transactional?

What should you avoid when speaking to a person who has just lost a loved one?

Match each statement with the helping listening style it characterizes. -"Your sister has a strong hold on you,and that's why you're afraid to face your parents."

Questioning is one type of listening to help others.

What is the definition for active listening?

Nima works at a long-term care facility,and she is spending a lot of time listening to the clients.She is finding that she is very tired at the end of the day.Why is she tired at the end of the day?

"Why are you always late?" What kind of question is this?

"I can't stand that class! The lectures are a waste of time,and the tests are full of nit-picking questions.I'm not learning anything." What would be the best paraphrase for this statement?

Listening distractions are both internal and external.

"Don't worry about it." What type of unsupportive response is this?

"Don't you think I did a great job on that assignment?" Billy says to his professor.What type of question is this?

Match each statement with the helping listening style it characterizes. -"Your problem isn't being too mean; you're afraid of being too nice!"

Listening is an innate ability.Most people become good listeners as they mature.

"It will get better from here!" Phong says to Geraldine.What type supportive response is this?

Why is it difficult to listen well?

According to Dr.John Howard of the University of Western Ontario,what is the top complaint patients have about doctors?

Describe the different types of support and provide an example for each.

"I know just how you feel." What type of unsupportive response is this?

A First Look at Interpersonal Communications

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Communication and Relational Dynamics

Improving Communication Climates

Managing Interpersonal Conflicts

Filters