Exam 7: Listening: More Than Meets the Ear

Match each statement with the helping listening style it characterizes. -"You're only doing that to get back at him for cheating on you."

Match each statement with the helping listening style it characterizes. -"Have you tried just talking to her about it?"

The phone stack is when you get multiple calls back to back.

Select an interpersonal situation where you had to respond to another person.Use this example to discuss how you could have responded using advising,analyzing,and judging responses.

Match each statement with the helping listening style it characterizes. -"If you can't be honest,you're not a real friend."

Because our premature judgments are negative,we are unlikely to jump to overly favourable conclusions as we listen.

If senders express themselves clearly,there is little need for feedback from the receiver.

Which term refers to a style in which the receiver listens carefully to gather information to use in an attack on the speaker?

"That's a great thought!" What type of listening response is this an example of?

"I just can't decide whether to move out on my own or not.Do you think I'll be able to handle it financially?" Which of the following is a prompting response to this statement?

"From what you've said,it sounds like you're mad at your boyfriend for expecting you to drop your personal plans whenever he wants you to spend time with you.Is that right?" What listening response is this an example of?

Describe the types of listening responses you use most often when helping others,including specific examples.How successful are these responses? What makes them successful or unsuccessful? How would you change the mix of your response types to increase your effectiveness as a helpful listener?

Prompting works best when it is sincere.

Faye makes eye contact and smiles at her customers.This is an example of responding.

Jennifer tunes out Randy when he talks about cars.This is an example of selective listening.

Listening fidelity means the listener is totally honest about their opinions with the speaker.

Match each statement with the helping listening style it characterizes. -"Have you ever thought about just giving her what she wants?"

Which term refers to questions aimed at attending rather than receiving a message?

Passive listening is reacting to others' messages automatically,without much mental investment.

Analyzing can be one helpful way to help a speaker consider alternative meanings.