Question 1

While paraphrasing responses can be helpful,they are useful only when they accurately reflect the other person's message.

Accepted Answer

A) True 
 B)False

Question 2

Which term refers to the act of reacting to others' messages automatically,without much mental investment?

Accepted Answer

A)  listening 
B)  hearing 
C)  active listening 
D)  passive listening 
A)  listening 
B)  hearing 
C)  active listening 
D)  passive listening

Question 3

Listening behaviours such as insulated listening,pseudolistening,and selective listening are often reasonable responses to a deluge of relatively worthless information.

Accepted Answer

A) True 
 B)False

Question 4

According to the text,what is the best way to improve your listening?

Accepted Answer

A)  Try to focus on what the speaker is saying. 
B)  Try to identify the main idea in a speaker's message. 
C)  Speak more so that the speaker knows you're interested. 
D)  As soon as you have a sense that you understand what the speaker means, voice it and show your understanding. 
A)  Try to focus on what the speaker is saying. 
B)  Try to identify the main idea in a speaker's message. 
C)  Speak more so that the speaker knows you're interested. 
D)  As soon as you have a sense that you understand what the speaker means, voice it and show your understanding.

Question 5

You meet a friend at the mall and ask how he is doing.He replies,"I'm OK-just stressed with all these finals." Which of the following is the best paraphrasing response you can make?

Accepted Answer

A)  "So you're stressed, huh?" 
B)  "You'll be fine; you always get good grades." 
C)  "You feel overwhelmed with all the exams you have to write in the next few weeks." 
D)  "So you're managing most things just fine, but will be relieved when finals are over?" 
A)  "So you're stressed, huh?" 
B)  "You'll be fine; you always get good grades." 
C)  "You feel overwhelmed with all the exams you have to write in the next few weeks." 
D)  "So you're managing most things just fine, but will be relieved when finals are over?"

Question 6

Which term refers to the process of filtering out some messages and focusing on others?

Accepted Answer

A)  attending 
B)  responding 
C)  understanding 
D)  listening fidelity 
A)  attending 
B)  responding 
C)  understanding 
D)  listening fidelity

Question 7

You should do more paraphrasing than any other type of listening.

Accepted Answer

A) True 
 B)False

Question 8

Match each statement with the helping listening style it characterizes.
-"Of course you get pushed around.That's what happens when you don't tell people what you want."

Accepted Answer

A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing 
A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing

Question 9

What communication activity is taught the least but used the most?

Accepted Answer

A)  listening 
B)  reading 
C)  speaking 
D)  writing 
A)  listening 
B)  reading 
C)  speaking 
D)  writing

Question 10

Match each statement with the helping listening style it characterizes.
-"Sure it's discouraging now,but it will be over soon."

Accepted Answer

A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing 
A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing

Question 11

An inaccurate interpretation of your friend's problem can leave her more confused than she was before talking to you about her problem.

Accepted Answer

A) True 
 B)False

Question 12

Speaking is an active process; listening is a passive activity.

Accepted Answer

A) True 
 B)False

Question 13

An example of insensitive listening is when you don't pay attention to what the other person is saying.

Accepted Answer

A) True 
 B)False

Question 14

Match each statement with the helping listening style it characterizes.
-"I think you're still unsure of yourself because of all the moving you did as a child."

Accepted Answer

A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing 
A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing

Question 15

"You've got to get those patient charts in on time or it looks bad for both of us." What would be the best paraphrase for this statement?

Accepted Answer

A)  "Sounds like you're upset with me." 
B)  "You're upset because when I didn't get the Murphy chart done by last Friday, you got in trouble, too?" 
C)  "Yeah, we're under a lot of pressure. Those guys in upper management are too uptight about deadlines." 
D)  "Getting the charts in on time is important. Could you help me out by reminding me when the deadlines are?" 
A)  "Sounds like you're upset with me." 
B)  "You're upset because when I didn't get the Murphy chart done by last Friday, you got in trouble, too?" 
C)  "Yeah, we're under a lot of pressure. Those guys in upper management are too uptight about deadlines." 
D)  "Getting the charts in on time is important. Could you help me out by reminding me when the deadlines are?"

Question 16

What type of listening response is constructive criticism?

Accepted Answer

A)  advising 
B)  analyzing 
C)  judging 
D)  supporting 
A)  advising 
B)  analyzing 
C)  judging 
D)  supporting

Question 17

What is an effective listening response?

Accepted Answer

A)  ambushing 
B)  judging 
C)  paraphrasing 
D)  repeating 
A)  ambushing 
B)  judging 
C)  paraphrasing 
D)  repeating

Question 18

Match each statement with the helping listening style it characterizes.
-"You ought to give it a try.You've got nothing to lose."

Accepted Answer

A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing 
A) paraphrasing 
B) judging 
C) supporting 
D) advising 
E) analyzing

Question 19

A judging listening response should always be avoided.

Accepted Answer

A) True 
 B)False

Question 20

Which term refers to a style in which the receiver ignores undesirable information?

Accepted Answer

A)  insensitive listening 
B)  defensive listening 
C)  insulated listening 
D)  selective listening 
A)  insensitive listening 
B)  defensive listening 
C)  insulated listening 
D)  selective listening

While paraphrasing responses can be helpful,they are useful only when they accurately reflect the other person's message.

Which term refers to the act of reacting to others' messages automatically,without much mental investment?

Listening behaviours such as insulated listening,pseudolistening,and selective listening are often reasonable responses to a deluge of relatively worthless information.

According to the text,what is the best way to improve your listening?

You meet a friend at the mall and ask how he is doing.He replies,"I'm OK-just stressed with all these finals." Which of the following is the best paraphrasing response you can make?

Which term refers to the process of filtering out some messages and focusing on others?

You should do more paraphrasing than any other type of listening.

Match each statement with the helping listening style it characterizes. -"Of course you get pushed around.That's what happens when you don't tell people what you want."

What communication activity is taught the least but used the most?

Match each statement with the helping listening style it characterizes. -"Sure it's discouraging now,but it will be over soon."

An inaccurate interpretation of your friend's problem can leave her more confused than she was before talking to you about her problem.

Speaking is an active process; listening is a passive activity.

An example of insensitive listening is when you don't pay attention to what the other person is saying.

Match each statement with the helping listening style it characterizes. -"I think you're still unsure of yourself because of all the moving you did as a child."

"You've got to get those patient charts in on time or it looks bad for both of us." What would be the best paraphrase for this statement?

What type of listening response is constructive criticism?

What is an effective listening response?

Match each statement with the helping listening style it characterizes. -"You ought to give it a try.You've got nothing to lose."

A judging listening response should always be avoided.

Which term refers to a style in which the receiver ignores undesirable information?

A First Look at Interpersonal Communications

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Communication and Relational Dynamics

Improving Communication Climates

Managing Interpersonal Conflicts

Filters

Exam 7: Listening: More Than Meets the Ear

While paraphrasing responses can be helpful,they are useful only when they accurately reflect the other person's message.

Which term refers to the act of reacting to others' messages automatically,without much mental investment?

Listening behaviours such as insulated listening,pseudolistening,and selective listening are often reasonable responses to a deluge of relatively worthless information.

According to the text,what is the best way to improve your listening?

You meet a friend at the mall and ask how he is doing.He replies,"I'm OK-just stressed with all these finals." Which of the following is the best paraphrasing response you can make?

Which term refers to the process of filtering out some messages and focusing on others?

You should do more paraphrasing than any other type of listening.

Match each statement with the helping listening style it characterizes. -"Of course you get pushed around.That's what happens when you don't tell people what you want."

What communication activity is taught the least but used the most?

Match each statement with the helping listening style it characterizes. -"Sure it's discouraging now,but it will be over soon."

An inaccurate interpretation of your friend's problem can leave her more confused than she was before talking to you about her problem.

Speaking is an active process; listening is a passive activity.

An example of insensitive listening is when you don't pay attention to what the other person is saying.

Match each statement with the helping listening style it characterizes. -"I think you're still unsure of yourself because of all the moving you did as a child."

"You've got to get those patient charts in on time or it looks bad for both of us." What would be the best paraphrase for this statement?

What type of listening response is constructive criticism?

What is an effective listening response?

Match each statement with the helping listening style it characterizes. -"You ought to give it a try.You've got nothing to lose."

A judging listening response should always be avoided.

Which term refers to a style in which the receiver ignores undesirable information?

A First Look at Interpersonal Communications

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Communication and Relational Dynamics

Improving Communication Climates

Managing Interpersonal Conflicts

Filters