Exam 7: Listening: More Than Meets the Ear

To be accurate in paraphrasing,you need to repeat what the speaker has said word for word.

What is the term that refers to giving only the appearance of being attentive?

What is a good strategy for paraphrasing what you are hearing?

Prompting is a more passive approach to problem-solving than analyzing or judging.

Sean is upset with the mark he received on his paper.Gwen says to him "You're right,that mark isn't fair." What type of supportive response is this?

Match each statement with the helping listening style it characterizes. -"Don't give up.You'll get it this next time."

Match each statement with the helping listening style it characterizes. -"So you're hoping they'll call,but you're not sure what you'll say if they do?"

Describe the elements in the listening process.Give an example for each element.

Donald is listening to Gwen discuss a problem she is having at work.When Gwen is done,Donald summarizes what she said and provides a thoughtful response.This is an example of active listening.

Describe an unsuccessful communication transaction in which you used a poor listening style to receive information.Discuss the advantages and disadvantages of using paraphrasing to improve the reception of the information in that situation.

Sincere questions are aimed at sending a message and counterfeit questions are aimed at understanding others.

Closed questions are good for drawing people out.

We have all been selective,insulated,defensive,insensitive,stage hogging,and ambushing listeners.Select three of these listening types and give an example of each type from your own personal experience.Describe negative reactions or outcomes you have received as a result of your listening behaviour.

What is important to remember when giving advice?

What is the most important skill for success in management?

"Are you finally off the phone?" This is an example of a question that makes a statement.

Passive listening is always negative.

According to a study of college students about their communication activities,what was the greatest proportion of their communication time spent doing?

According to the text,the most helpful way of responding to a problem is to offer good,specific advice.

As you walk out of class,your friend says,"You don't like Dr.Corvin as a nursing instructor,do you?" Which statement best describes your friend's question?