Exam 7: Listening: More Than Meets the Ear

Match each statement with the helping listening style it characterizes. -"I think it's a good idea and you're a good person."

Which of the following are helpful listening responses?

What type of listening response tries to reflect the underlying message in a friend's statement?

Which term refers to the failure to recognize the thoughts or feelings that are not directly expressed by a speaker?

The main intent behind counterfeit questions is to mislead others.

If your long-winded friend isn't "getting to the point," it's best to interrupt and ask what the main or key idea is.

There is no single "best" listening style to use when listening to help.

You should rotate your styles of listening after one or two responses so that you don't become bored by any one style.

The main purpose of open questions is to get specific facts.

Which term refers to questions aimed at soliciting information that enables the asker to understand the other person?

Recount an interpersonal situation in which you failed to listen effectively.Referring to the "Types of Ineffective Listening" and to the "Why We Don't Listen Better" sections in the text,describe the factors which caused you to listen poorly.What could you have done to change those factors?

Which of the following are helpful listening responses?

Pseudolisteners may have strong nonverbal listening behaviours.

A good listener will always state her own opinion so the other person knows where she stands on the issue.

"Does this dress make me look fat?" Sally asks her boyfriend Manuel.What kind of question is this?

Match each statement with the helping listening style it characterizes. -"You'll never know what he thinks unless you ask."

Match each statement with the helping listening style it characterizes. -"I can't believe it! He's really a jerk for saying that."

Jamie feels as though Mirka understood what he was trying to convey.What has Mirka demonstrated?

Jason wants to get to know Stephanie better so he pays close attention to everything she says.This is an example of attending.

In your own words,explain what paraphrasing is and how it is used to help others solve their problems.Use real or hypothetical examples and specific language to explain and illustrate your answer.