Question 1

Which of the following is one way to improve your cultural competency?

Accepted Answer

A) Use good quality translation software whenever possible 
B) Use a direct and focused communication style 
C) Exercise tolerance,flexibility,and respect 
D) Always begin with personal stories and questions 
E) Follow the tenets of the official religion of the United States 
A) Use good quality translation software whenever possible 
B) Use a direct and focused communication style 
C) Exercise tolerance,flexibility,and respect 
D) Always begin with personal stories and questions 
E) Follow the tenets of the official religion of the United States

Question 2

Which of the following is defined as the characteristics and experiences that identify each of us as individuals?

Accepted Answer

A) Diversity 
B) Minority 
C) Cultural competency 
D) Ethnocentrism 
E) Xenophobia 
A) Diversity 
B) Minority 
C) Cultural competency 
D) Ethnocentrism 
E) Xenophobia

Question 3

By emphasizing principles of ________,a designer can make a website more accessible to people whose vision is limited.

Accepted Answer

A) web accessibility 
B) organic design 
C) associative technology 
D) emblematic availability 
A) web accessibility 
B) organic design 
C) associative technology 
D) emblematic availability

Question 4

When conversing with someone from another culture,how should you end the conversation?

Accepted Answer

A) By stressing and over enunciating key ideas from the conversation 
B) Bow 
C) By double-checking to make sure you and the other person agree on what was decided 
D) Immediately rephrase what has been agreed on 
E) Interrupt and correct the listener if they misspeak 
A) By stressing and over enunciating key ideas from the conversation 
B) Bow 
C) By double-checking to make sure you and the other person agree on what was decided 
D) Immediately rephrase what has been agreed on 
E) Interrupt and correct the listener if they misspeak

Question 5

One of the problems with intercultural communication is that senders encode messages based on their own cultures,and receivers decode messages based on their cultures.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following defines your understanding of your own culture and the way it shapes your communication efforts?

Accepted Answer

A) Bias 
B) The "Golden Rule" 
C) Respect 
D) Individualism 
E) Communication style 
A) Bias 
B) The "Golden Rule" 
C) Respect 
D) Individualism 
E) Communication style

Question 7

The term ________ includes an appreciation for cultural differences that affect communication and the ability to adjust one's style when communicating across cultures.

Accepted Answer

A) cultural intuition 
B) cultural insight 
C) cultural competency 
D) cultural dexterity 
A) cultural intuition 
B) cultural insight 
C) cultural competency 
D) cultural dexterity

Question 8

When writing to businesspeople in other countries,you should

Accepted Answer

A) use an informal,friendly tone. 
B) keep your sentences and paragraphs long. 
C) be vague and general in your wording. 
D) make generous use of transitional words and phrases. 
A) use an informal,friendly tone. 
B) keep your sentences and paragraphs long. 
C) be vague and general in your wording. 
D) make generous use of transitional words and phrases.

Question 9

With the exception of ________,the following statements about intercultural communication are TRUE.

Accepted Answer

A) Learning some common phrases in the language of your business partners will demonstrate your commitment to the business relationship. 
B) Being able to communicate in more than one language can make you a more competitive job candidate in a wider variety of career opportunities. 
C) Mobile devices can help you learn another language or communicate with someone who doesn't speak your language. 
D) You can assume people who speak the same language (but come from different countries)will speak that language in the same way. 
A) Learning some common phrases in the language of your business partners will demonstrate your commitment to the business relationship. 
B) Being able to communicate in more than one language can make you a more competitive job candidate in a wider variety of career opportunities. 
C) Mobile devices can help you learn another language or communicate with someone who doesn't speak your language. 
D) You can assume people who speak the same language (but come from different countries)will speak that language in the same way.

Question 10

When a culture is open and accepting of people from other cultures,what social norm is being practiced?

Accepted Answer

A) Attitude toward success 
B) Roles and status 
C) Use of manners 
D) Future orientation 
E) Openness and inclusiveness 
A) Attitude toward success 
B) Roles and status 
C) Use of manners 
D) Future orientation 
E) Openness and inclusiveness

Question 11

Which of the following is one way to improve your cultural competency?

Accepted Answer

A) Become aware of your own biases 
B) Be consistent about applying the "Golden Rule" 
C) Incorporate the use of industry jargon 
D) Use humor often to put others at ease 
E) Strive for equality and avoid individualism 
A) Become aware of your own biases 
B) Be consistent about applying the "Golden Rule" 
C) Incorporate the use of industry jargon 
D) Use humor often to put others at ease 
E) Strive for equality and avoid individualism

Question 12

Discuss the difference in high-context and low-context cultures.

Accepted Answer

In a high-context culture,people rely le

Question 13

A new employee who speaks English as a second language has just joined the design team you lead.You notice that she often looks confused during conversations.Describe at least three useful strategies for this situation.

Accepted Answer

Strategies you can use include (1)speak

Question 14

How can you prepare to interact with people from another culture?

Accepted Answer

A) Stay away from their personal space 
B) Study the culture in advance 
C) Increase the use of communication technologies 
D) Expect them to make an effort to conform to social norms 
E) Understand their role in society 
A) Stay away from their personal space 
B) Study the culture in advance 
C) Increase the use of communication technologies 
D) Expect them to make an effort to conform to social norms 
E) Understand their role in society

Question 15

Since cultures do not always share the same perspectives on ethical issues,how can you keep messages ethical during intercultural communication?

Accepted Answer

Not all cultures share the same perspect

Which of the following is one way to improve your cultural competency?

Which of the following is defined as the characteristics and experiences that identify each of us as individuals?

By emphasizing principles of ________,a designer can make a website more accessible to people whose vision is limited.

When conversing with someone from another culture,how should you end the conversation?

One of the problems with intercultural communication is that senders encode messages based on their own cultures,and receivers decode messages based on their cultures.

Which of the following defines your understanding of your own culture and the way it shapes your communication efforts?

The term ________ includes an appreciation for cultural differences that affect communication and the ability to adjust one's style when communicating across cultures.

When writing to businesspeople in other countries,you should

With the exception of ________,the following statements about intercultural communication are TRUE.

When a culture is open and accepting of people from other cultures,what social norm is being practiced?

Which of the following is one way to improve your cultural competency?

Discuss the difference in high-context and low-context cultures.

A new employee who speaks English as a second language has just joined the design team you lead.You notice that she often looks confused during conversations.Describe at least three useful strategies for this situation.

How can you prepare to interact with people from another culture?

Since cultures do not always share the same perspectives on ethical issues,how can you keep messages ethical during intercultural communication?

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 3: Communication Challenges in a Diverse,Global Marketplace

Which of the following is one way to improve your cultural competency?

Which of the following is defined as the characteristics and experiences that identify each of us as individuals?

By emphasizing principles of ________,a designer can make a website more accessible to people whose vision is limited.

When conversing with someone from another culture,how should you end the conversation?

One of the problems with intercultural communication is that senders encode messages based on their own cultures,and receivers decode messages based on their cultures.

Which of the following defines your understanding of your own culture and the way it shapes your communication efforts?

The term ________ includes an appreciation for cultural differences that affect communication and the ability to adjust one's style when communicating across cultures.

When writing to businesspeople in other countries,you should

With the exception of ________,the following statements about intercultural communication are TRUE.

When a culture is open and accepting of people from other cultures,what social norm is being practiced?

Which of the following is one way to improve your cultural competency?

Discuss the difference in high-context and low-context cultures.

A new employee who speaks English as a second language has just joined the design team you lead.You notice that she often looks confused during conversations.Describe at least three useful strategies for this situation.

How can you prepare to interact with people from another culture?

Since cultures do not always share the same perspectives on ethical issues,how can you keep messages ethical during intercultural communication?

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters