Question 1

What is the effect of increased workplace diversity on teams?

Accepted Answer

A) There is more opportunity for teleconferencing 
B) Business partners are demanding more diversity in teams 
C) Each team member has a unique attitude and outlook 
D) There is often incompatible technology between cultures 
E) There is more challenge when working together closely 
A) There is more opportunity for teleconferencing 
B) Business partners are demanding more diversity in teams 
C) Each team member has a unique attitude and outlook 
D) There is often incompatible technology between cultures 
E) There is more challenge when working together closely

Question 2

Which of these tends to be the focus of most communication in the United States?

Accepted Answer

A) Group harmony 
B) Relationships 
C) Content 
D) Flexibility 
E) Manners 
A) Group harmony 
B) Relationships 
C) Content 
D) Flexibility 
E) Manners

Question 3

What is the practice of being accepting of multiple cultures,based on the unique aspects of those cultures?

Accepted Answer

A) Xenophobia 
B) Stereotyping 
C) Cultural pluralism 
D) High-context 
E) Ethnocentrism 
A) Xenophobia 
B) Stereotyping 
C) Cultural pluralism 
D) High-context 
E) Ethnocentrism

Question 4

Explain the difference between a high-context culture and a low-context culture,and provide at least one example of each difference.

Accepted Answer

In high-context cultures,people rely les

Question 5

How can communicators show respect and communicate effectively and positively with people in other cultures?

Accepted Answer

A) By assigning a wide range of generalized attributes to members of the other culture 
B) By ignoring the difference between another person's culture and their own 
C) By allowing members of the other culture to understand your role within their culture 
D) By adapting their communication style to that of the other culture being encountered 
E) By judging members of other cultures based on standards of behaviors of their own culture 
A) By assigning a wide range of generalized attributes to members of the other culture 
B) By ignoring the difference between another person's culture and their own 
C) By allowing members of the other culture to understand your role within their culture 
D) By adapting their communication style to that of the other culture being encountered 
E) By judging members of other cultures based on standards of behaviors of their own culture

Question 6

What are the key ways to improve your intercultural skills?

Accepted Answer

You can improve your intercultural skill

Question 7

Local expressions and slang will clarify a message for the person you are communicating with.

Accepted Answer

A) True 
 B)False

Question 8

During conversations with non-native English speakers,you should

Accepted Answer

A) immediately rephrase statements they don't seem to understand. 
B) avoid paying too much attention to nonverbal feedback. 
C) avoid including any words or phrases from their native language. 
D) do none of the above. 
A) immediately rephrase statements they don't seem to understand. 
B) avoid paying too much attention to nonverbal feedback. 
C) avoid including any words or phrases from their native language. 
D) do none of the above.

Question 9

What is culture?

Accepted Answer

Culture is a shared

Question 10

Which of these is an important step you can take to improve the chances of successful intercultural communication?

Accepted Answer

A) Smile and nod to indicate understanding 
B) Minimize the use of gestures 
C) Assume others have little understanding of your culture 
D) Explain your cultural norms to the audience 
E) Be aware of how societal rules influence your communication style 
A) Smile and nod to indicate understanding 
B) Minimize the use of gestures 
C) Assume others have little understanding of your culture 
D) Explain your cultural norms to the audience 
E) Be aware of how societal rules influence your communication style

Question 11

As used in everyday language,________ mean more than the sum of their literal parts,so they cannot be taken literally.

Accepted Answer

A) noun clauses 
B) prepositional phrases 
C) idiomatic phrases 
D) adverbial clauses 
A) noun clauses 
B) prepositional phrases 
C) idiomatic phrases 
D) adverbial clauses

Question 12

As it applies to the contemporary workplace,the idea of diversity is limited to issues of race and ethnicity.

Accepted Answer

A) True 
 B)False

Question 13

How can communicators work to improve their cultural competency?

Accepted Answer

A) Teach those from other cultures about personal biases 
B) Treat everyone the way you would want to be treated 
C) Don't be afraid to use humor with those from other cultures 
D) Exercise tolerance,flexibility,and respect 
E) Promote individualism 
A) Teach those from other cultures about personal biases 
B) Treat everyone the way you would want to be treated 
C) Don't be afraid to use humor with those from other cultures 
D) Exercise tolerance,flexibility,and respect 
E) Promote individualism

Question 14

Which of the following is a view that many smart business leaders have regarding diversity?

Accepted Answer

A) It is a legal requirement 
B) It is an opportunity to hire more employees 
C) It is a way to reach more customers 
D) It is an opportunity to diversify benefits 
E) Embracing it is a strategic business decision 
A) It is a legal requirement 
B) It is an opportunity to hire more employees 
C) It is a way to reach more customers 
D) It is an opportunity to diversify benefits 
E) Embracing it is a strategic business decision

Question 15

List at least three types of nonverbal differences might you encounter when working with businesspeople from other cultures.Provide at least one example of how these differences might cause misunderstandings in communication.

Accepted Answer

Nonverbal differences among cultures are

Question 16

Which of the following represents the idea of considering a long-term outlook for an organization?

Accepted Answer

A) Attitude toward success 
B) Role and status 
C) Concept of time 
D) Inclusiveness 
E) Future orientation 
A) Attitude toward success 
B) Role and status 
C) Concept of time 
D) Inclusiveness 
E) Future orientation

Question 17

In terms of time and schedules,what do most U.S.businesses value?

Accepted Answer

A) Flexibility 
B) Punctuality 
C) Mobility 
D) Agenda setting 
E) Directness 
A) Flexibility 
B) Punctuality 
C) Mobility 
D) Agenda setting 
E) Directness

Question 18

How do people learn about culture,including their own?

Accepted Answer

People learn culture directly and indire

Question 19

Ethical standards differ from culture to culture.

Accepted Answer

A) True 
 B)False

Question 20

Briefly describe at least three advantages of a diverse workforce.

Accepted Answer

A culturally diverse workforce yields a

What is the effect of increased workplace diversity on teams?

Which of these tends to be the focus of most communication in the United States?

What is the practice of being accepting of multiple cultures,based on the unique aspects of those cultures?

Explain the difference between a high-context culture and a low-context culture,and provide at least one example of each difference.

How can communicators show respect and communicate effectively and positively with people in other cultures?

What are the key ways to improve your intercultural skills?

Local expressions and slang will clarify a message for the person you are communicating with.

During conversations with non-native English speakers,you should

What is culture?

Which of these is an important step you can take to improve the chances of successful intercultural communication?

As used in everyday language,________ mean more than the sum of their literal parts,so they cannot be taken literally.

As it applies to the contemporary workplace,the idea of diversity is limited to issues of race and ethnicity.

How can communicators work to improve their cultural competency?

Which of the following is a view that many smart business leaders have regarding diversity?

List at least three types of nonverbal differences might you encounter when working with businesspeople from other cultures.Provide at least one example of how these differences might cause misunderstandings in communication.

Which of the following represents the idea of considering a long-term outlook for an organization?

In terms of time and schedules,what do most U.S.businesses value?

How do people learn about culture,including their own?

Ethical standards differ from culture to culture.

Briefly describe at least three advantages of a diverse workforce.

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 3: Communication Challenges in a Diverse,Global Marketplace

What is the effect of increased workplace diversity on teams?

Which of these tends to be the focus of most communication in the United States?

What is the practice of being accepting of multiple cultures,based on the unique aspects of those cultures?

Explain the difference between a high-context culture and a low-context culture,and provide at least one example of each difference.

How can communicators show respect and communicate effectively and positively with people in other cultures?

What are the key ways to improve your intercultural skills?

Local expressions and slang will clarify a message for the person you are communicating with.

During conversations with non-native English speakers,you should

What is culture?

Which of these is an important step you can take to improve the chances of successful intercultural communication?

As used in everyday language,________ mean more than the sum of their literal parts,so they cannot be taken literally.

As it applies to the contemporary workplace,the idea of diversity is limited to issues of race and ethnicity.

How can communicators work to improve their cultural competency?

Which of the following is a view that many smart business leaders have regarding diversity?

List at least three types of nonverbal differences might you encounter when working with businesspeople from other cultures.Provide at least one example of how these differences might cause misunderstandings in communication.

Which of the following represents the idea of considering a long-term outlook for an organization?

In terms of time and schedules,what do most U.S.businesses value?

How do people learn about culture,including their own?

Ethical standards differ from culture to culture.

Briefly describe at least three advantages of a diverse workforce.

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters