Question 1

Which of the following does a communicator need to improve cultural competency?

Accepted Answer

A) Diversity,attitude,and technology 
B) Attitude,knowledge,and skills 
C) Technology,knowledge,and ethnocentrism 
D) Knowledge,skills,and stereotyping 
E) Ethnocentrism,xenophobia,and stereotyping 
A) Diversity,attitude,and technology 
B) Attitude,knowledge,and skills 
C) Technology,knowledge,and ethnocentrism 
D) Knowledge,skills,and stereotyping 
E) Ethnocentrism,xenophobia,and stereotyping

Question 2

________ is the practice of assigning a wide range of generalized attributes to an individual based on his or her membership in a particular culture or social group.

Accepted Answer

A) Xenophobia 
B) Ethnocentrism 
C) Stereotyping 
D) Cultural pluralism 
A) Xenophobia 
B) Ethnocentrism 
C) Stereotyping 
D) Cultural pluralism

Question 3

Which of the following is a disadvantage of having cultural competency in your own culture?

Accepted Answer

A) You have stronger communication skills 
B) You have a better understanding of how your society works 
C) It is more difficult to learn about new cultures 
D) You tend not to think about the communication rules you follow 
E) It is more difficult to determine appropriate gestures and facial expressions 
A) You have stronger communication skills 
B) You have a better understanding of how your society works 
C) It is more difficult to learn about new cultures 
D) You tend not to think about the communication rules you follow 
E) It is more difficult to determine appropriate gestures and facial expressions

Question 4

What is the process of assigning a wide range of general attributes to members of a particular culture?

Accepted Answer

A) Xenophobia 
B) Stereotyping 
C) Pluralism 
D) High-context 
E) Ethnocentrism 
A) Xenophobia 
B) Stereotyping 
C) Pluralism 
D) High-context 
E) Ethnocentrism

Question 5

Discuss the impact culture has on our communication style.

Accepted Answer

The interaction of culture and communica

Question 6

How do gender differences influence workplace communications?

Accepted Answer

A) Men emphasize relationship maintenance more often than women 
B) Women emphasize content and outcomes more often than men 
C) More senior executives are willing to mentor female employees to improve their likelihood of success 
D) Outdated concepts of gender and sexual identity create confusion and controversy 
E) Companies are taking more steps to enforce non-discrimination policies 
A) Men emphasize relationship maintenance more often than women 
B) Women emphasize content and outcomes more often than men 
C) More senior executives are willing to mentor female employees to improve their likelihood of success 
D) Outdated concepts of gender and sexual identity create confusion and controversy 
E) Companies are taking more steps to enforce non-discrimination policies

Question 7

What is ethnocentrism,and how can it be overcome?

Accepted Answer

Ethnocentrism is the tendency to judge a

Question 8

Which of the following is one thing organizations do to relieve the burden on employees of having to learn multiple cultures in depth?

Accepted Answer

A) Expect each employee to learn a new language 
B) Provide a general overview of cultures around the world 
C) Appoint regional specialists 
D) Incorporate translation software to communication systems 
E) Teach employees standards of American culture 
A) Expect each employee to learn a new language 
B) Provide a general overview of cultures around the world 
C) Appoint regional specialists 
D) Incorporate translation software to communication systems 
E) Teach employees standards of American culture

Question 9

When doing business in other cultures,what are some strategies you can use to promote effective intercultural communication?

Accepted Answer

One strategy is to understand social cus

Question 10

Describe at least three common business activities affected by contextual differences across cultures.

Accepted Answer

Contextual differences across

Question 11

All of the following EXCEPT ________ can promote ethical choices across cultures.

Accepted Answer

A) sending honest messages 
B) respecting cultural differences 
C) capturing the moral high ground 
D) sending and receiving messages without judgment 
A) sending honest messages 
B) respecting cultural differences 
C) capturing the moral high ground 
D) sending and receiving messages without judgment

Question 12

What is the primary task of communication in high-context cultures?

Accepted Answer

A) Exchanging information 
B) Increased verbal communication 
C) Focusing on the decision-making process 
D) Building relationships 
E) Logic and progress 
A) Exchanging information 
B) Increased verbal communication 
C) Focusing on the decision-making process 
D) Building relationships 
E) Logic and progress

Question 13

As businesses become more global,the workforce increasingly consists of employees with ________ national,religious,and ethnic backgrounds.

Accepted Answer

A) similar 
B) identical 
C) diverse 
D) triangulated 
A) similar 
B) identical 
C) diverse 
D) triangulated

Question 14

When seeking to understand political patterns in another country,which of the following should be considered?

Accepted Answer

A) Tolerance for religious minorities 
B) The expectation of money or gifts 
C) Honesty being more important than politeness 
D) Specific colors that are not appropriate 
E) How appropriate it is to talk about politics in a business situation 
A) Tolerance for religious minorities 
B) The expectation of money or gifts 
C) Honesty being more important than politeness 
D) Specific colors that are not appropriate 
E) How appropriate it is to talk about politics in a business situation

Question 15

Which of the following is one way to improve your cultural competency?

Accepted Answer

A) Strive for equality and avoid individualism 
B) Apply the "Golden Rule" consistently 
C) Incorporate respect and rigid structure in communication formats 
D) Practice patience and maintain a sense of humor 
E) Incorporate bias whenever possible 
A) Strive for equality and avoid individualism 
B) Apply the "Golden Rule" consistently 
C) Incorporate respect and rigid structure in communication formats 
D) Practice patience and maintain a sense of humor 
E) Incorporate bias whenever possible

Question 16

The social media and technological skills of ________ are helping to change business communication practices.

Accepted Answer

A) Generation X 
B) Generation Q 
C) Generation Y 
D) Generation Z 
A) Generation X 
B) Generation Q 
C) Generation Y 
D) Generation Z

Question 17

Which of the following would traditionally be identified as a basis for being a minority in the United States?

Accepted Answer

A) Income 
B) Gender 
C) Education 
D) Age 
E) Race 
A) Income 
B) Gender 
C) Education 
D) Age 
E) Race

Question 18

Which of the following is an advantage of having cultural competency in the culture you grew up in?

Accepted Answer

A) Your response to those of other cultures is generally automatic 
B) You don't need to consider the norms of other cultures 
C) You understand how your society works 
D) You don't have to explain the rules that govern cultures 
E) You have stronger intercultural communication skills 
A) Your response to those of other cultures is generally automatic 
B) You don't need to consider the norms of other cultures 
C) You understand how your society works 
D) You don't have to explain the rules that govern cultures 
E) You have stronger intercultural communication skills

Question 19

Which of these influences your attitude toward what is important in life and helps to establish your rules of behavior?

Accepted Answer

A) Culture 
B) Ethnocentrism 
C) Diversity 
D) Intercultural communication 
E) Stereotyping 
A) Culture 
B) Ethnocentrism 
C) Diversity 
D) Intercultural communication 
E) Stereotyping

Question 20

How do people in low-context cultures view time?

Accepted Answer

A) As flexible and fluid 
B) As an indication of future orientation 
C) As a means of inclusiveness 
D) As a limited resource and a way to plan business activities effectively 
E) As an indication of success 
A) As flexible and fluid 
B) As an indication of future orientation 
C) As a means of inclusiveness 
D) As a limited resource and a way to plan business activities effectively 
E) As an indication of success

Which of the following does a communicator need to improve cultural competency?

________ is the practice of assigning a wide range of generalized attributes to an individual based on his or her membership in a particular culture or social group.

Which of the following is a disadvantage of having cultural competency in your own culture?

What is the process of assigning a wide range of general attributes to members of a particular culture?

Discuss the impact culture has on our communication style.

How do gender differences influence workplace communications?

What is ethnocentrism,and how can it be overcome?

Which of the following is one thing organizations do to relieve the burden on employees of having to learn multiple cultures in depth?

When doing business in other cultures,what are some strategies you can use to promote effective intercultural communication?

Describe at least three common business activities affected by contextual differences across cultures.

All of the following EXCEPT ________ can promote ethical choices across cultures.

What is the primary task of communication in high-context cultures?

As businesses become more global,the workforce increasingly consists of employees with ________ national,religious,and ethnic backgrounds.

When seeking to understand political patterns in another country,which of the following should be considered?

Which of the following is one way to improve your cultural competency?

The social media and technological skills of ________ are helping to change business communication practices.

Which of the following would traditionally be identified as a basis for being a minority in the United States?

Which of the following is an advantage of having cultural competency in the culture you grew up in?

Which of these influences your attitude toward what is important in life and helps to establish your rules of behavior?

How do people in low-context cultures view time?

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 3: Communication Challenges in a Diverse,Global Marketplace

Which of the following does a communicator need to improve cultural competency?

________ is the practice of assigning a wide range of generalized attributes to an individual based on his or her membership in a particular culture or social group.

Which of the following is a disadvantage of having cultural competency in your own culture?

What is the process of assigning a wide range of general attributes to members of a particular culture?

Discuss the impact culture has on our communication style.

How do gender differences influence workplace communications?

What is ethnocentrism,and how can it be overcome?

Which of the following is one thing organizations do to relieve the burden on employees of having to learn multiple cultures in depth?

When doing business in other cultures,what are some strategies you can use to promote effective intercultural communication?

Describe at least three common business activities affected by contextual differences across cultures.

All of the following EXCEPT ________ can promote ethical choices across cultures.

What is the primary task of communication in high-context cultures?

As businesses become more global,the workforce increasingly consists of employees with ________ national,religious,and ethnic backgrounds.

When seeking to understand political patterns in another country,which of the following should be considered?

Which of the following is one way to improve your cultural competency?

The social media and technological skills of ________ are helping to change business communication practices.

Which of the following would traditionally be identified as a basis for being a minority in the United States?

Which of the following is an advantage of having cultural competency in the culture you grew up in?

Which of these influences your attitude toward what is important in life and helps to establish your rules of behavior?

How do people in low-context cultures view time?

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters