Question 1

What is defined as an appreciation for cultural differences and the ability to adjust communication based on those differences?

Accepted Answer

A) Cultural competency 
B) Diversity 
C) Ethnocentrism 
D) Cultural assumptions 
E) Judgment 
A) Cultural competency 
B) Diversity 
C) Ethnocentrism 
D) Cultural assumptions 
E) Judgment

Question 2

Which of the following is one skill required of a communicator when adapting communication efforts to other cultures?

Accepted Answer

A) Better communications technology 
B) Change of personal habits 
C) Learning about several cultures at the same time 
D) The ability to compare and contrast all cultures 
E) Being comfortable in a variety of cultures 
A) Better communications technology 
B) Change of personal habits 
C) Learning about several cultures at the same time 
D) The ability to compare and contrast all cultures 
E) Being comfortable in a variety of cultures

Question 3

In the United States,which of these behaviors is often encouraged and rewarded in employees?

Accepted Answer

A) Equality 
B) Privacy 
C) Indirect communication 
D) Religious beliefs 
E) Individualism 
A) Equality 
B) Privacy 
C) Indirect communication 
D) Religious beliefs 
E) Individualism

Question 4

In a given culture,prevailing customs and attitudes that pertain to roles and status will influence the

Accepted Answer

A) attitudes about instant gratification and long-term investing. 
B) expectations for who communicates with whom,what they communicate,and in what way. 
C) level of tolerance for people from other cultures or with divergent points of view. 
D) flexibility with which employers and workers plan each business day. 
A) attitudes about instant gratification and long-term investing. 
B) expectations for who communicates with whom,what they communicate,and in what way. 
C) level of tolerance for people from other cultures or with divergent points of view. 
D) flexibility with which employers and workers plan each business day.

Question 5

Intercultural communication can challenge supervisors in all of the following ways EXCEPT

Accepted Answer

A) connecting on an interpersonal level with diverse employees. 
B) providing motivation to diverse employees. 
C) getting a limited range of views and ideas from diverse employees. 
D) fostering cooperation and harmony among diverse employees. 
A) connecting on an interpersonal level with diverse employees. 
B) providing motivation to diverse employees. 
C) getting a limited range of views and ideas from diverse employees. 
D) fostering cooperation and harmony among diverse employees.

Question 6

In a low-context culture,how do businesspeople approach decision making and problem solving?

Accepted Answer

A) By focusing more on the results of the decision 
B) By focusing more on how members of similar cultures will respond 
C) By focusing more on the decision-making process 
D) By focusing more on the needs of team members 
E) By focusing more on facts and details 
A) By focusing more on the results of the decision 
B) By focusing more on how members of similar cultures will respond 
C) By focusing more on the decision-making process 
D) By focusing more on the needs of team members 
E) By focusing more on facts and details

Question 7

When working with people from other cultures,what steps can be taken to make sure messages remain ethical?

Accepted Answer

Actively seek mutual ground.To allow the

Question 8

What is transcreation?

Accepted Answer

A) Encoding a message into another language,then retranslating it back to the native language 
B) Using tools such as Google Translate to automate translation 
C) Using an interpreter for spoken and written communication 
D) The ability to properly translate slang and local idioms 
E) Recreating material for a new culture instead of simply translating it 
A) Encoding a message into another language,then retranslating it back to the native language 
B) Using tools such as Google Translate to automate translation 
C) Using an interpreter for spoken and written communication 
D) The ability to properly translate slang and local idioms 
E) Recreating material for a new culture instead of simply translating it

Question 9

Intercultural communication is the process of sending and receiving messages between people whose cultural backgrounds

Accepted Answer

A) don't include verbal and/or nonverbal signs. 
B) don't include a common language but do include common nonverbal customs. 
C) could lead them to interpret verbal and nonverbal signs differently. 
D) allow them to interpret verbal and nonverbal signals in identical ways. 
A) don't include verbal and/or nonverbal signs. 
B) don't include a common language but do include common nonverbal customs. 
C) could lead them to interpret verbal and nonverbal signs differently. 
D) allow them to interpret verbal and nonverbal signals in identical ways.

Question 10

Businesses in the United States always value teamwork over individualism.

Accepted Answer

A) True 
 B)False

Question 11

All of the following EXCEPT ________ can help you to overcome ethnocentrism and stereotyping.

Accepted Answer

A) adopting preconceptions 
B) avoiding assumptions 
C) accepting differences 
D) avoiding judgments 
A) adopting preconceptions 
B) avoiding assumptions 
C) accepting differences 
D) avoiding judgments

Question 12

Discuss ways to increase cultural pluralism.

Accepted Answer

Those who want to show respect for other

Question 13

It is appropriate to ask a speaker to repeat a comment if you do not understand it.

Accepted Answer

A) True 
 B)False

Question 14

The business advantages of today's diverse workforce include

Accepted Answer

A) a wider range of views and ideas. 
B) a broader talent pool from which to recruit. 
C) a better understanding of diverse,fragmented markets. 
D) all of the above. 
A) a wider range of views and ideas. 
B) a broader talent pool from which to recruit. 
C) a better understanding of diverse,fragmented markets. 
D) all of the above.

Question 15

What should be done if you find yourself in an awkward or embarrassing moment when you are working with people from other cultures?

Accepted Answer

If you find yourself in an awkward or em

Question 16

People are aware of their own cultural biases.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is viewed as an advantage to a more diverse workforce by business leaders?

Accepted Answer

A) Increased competitive advantage 
B) Lower wages 
C) Better educated employees 
D) Improved communication skills 
E) Increased levels of ethnocentrism 
A) Increased competitive advantage 
B) Lower wages 
C) Better educated employees 
D) Improved communication skills 
E) Increased levels of ethnocentrism

Question 18

Which of these communication challenges do supervisors face when dealing with a diverse workforce?

Accepted Answer

A) Equitable pay levels 
B) Lack of higher education among leadership 
C) Relationships with partners and the business community 
D) Fostering cooperation and harmony 
E) Separating culture from the job 
A) Equitable pay levels 
B) Lack of higher education among leadership 
C) Relationships with partners and the business community 
D) Fostering cooperation and harmony 
E) Separating culture from the job

Question 19

Identify and discuss the seven areas of social behavior that vary among cultures.

Accepted Answer

First is attitudes toward work and succe

Question 20

The ratio of men and women in entry-level professional positions is ________; however,moving up the corporate ladder,the percentage of management roles held by men ________.

Accepted Answer

A) grossly unequal; remains flat 
B) roughly equal; increases steadily 
C) essentially the same; decreases steadily 
D) skewed toward women; increases dramatically 
A) grossly unequal; remains flat 
B) roughly equal; increases steadily 
C) essentially the same; decreases steadily 
D) skewed toward women; increases dramatically

What is defined as an appreciation for cultural differences and the ability to adjust communication based on those differences?

Which of the following is one skill required of a communicator when adapting communication efforts to other cultures?

In the United States,which of these behaviors is often encouraged and rewarded in employees?

In a given culture,prevailing customs and attitudes that pertain to roles and status will influence the

Intercultural communication can challenge supervisors in all of the following ways EXCEPT

In a low-context culture,how do businesspeople approach decision making and problem solving?

When working with people from other cultures,what steps can be taken to make sure messages remain ethical?

What is transcreation?

Intercultural communication is the process of sending and receiving messages between people whose cultural backgrounds

Businesses in the United States always value teamwork over individualism.

All of the following EXCEPT ________ can help you to overcome ethnocentrism and stereotyping.

Discuss ways to increase cultural pluralism.

It is appropriate to ask a speaker to repeat a comment if you do not understand it.

The business advantages of today's diverse workforce include

What should be done if you find yourself in an awkward or embarrassing moment when you are working with people from other cultures?

People are aware of their own cultural biases.

Which of the following is viewed as an advantage to a more diverse workforce by business leaders?

Which of these communication challenges do supervisors face when dealing with a diverse workforce?

Identify and discuss the seven areas of social behavior that vary among cultures.

The ratio of men and women in entry-level professional positions is ; however,moving up the corporate ladder,the percentage of management roles held by men .

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 3: Communication Challenges in a Diverse,Global Marketplace

What is defined as an appreciation for cultural differences and the ability to adjust communication based on those differences?

Which of the following is one skill required of a communicator when adapting communication efforts to other cultures?

In the United States,which of these behaviors is often encouraged and rewarded in employees?

In a given culture,prevailing customs and attitudes that pertain to roles and status will influence the

Intercultural communication can challenge supervisors in all of the following ways EXCEPT

In a low-context culture,how do businesspeople approach decision making and problem solving?

When working with people from other cultures,what steps can be taken to make sure messages remain ethical?

What is transcreation?

Intercultural communication is the process of sending and receiving messages between people whose cultural backgrounds

Businesses in the United States always value teamwork over individualism.

All of the following EXCEPT ________ can help you to overcome ethnocentrism and stereotyping.

Discuss ways to increase cultural pluralism.

It is appropriate to ask a speaker to repeat a comment if you do not understand it.

The business advantages of today's diverse workforce include

What should be done if you find yourself in an awkward or embarrassing moment when you are working with people from other cultures?

People are aware of their own cultural biases.

Which of the following is viewed as an advantage to a more diverse workforce by business leaders?

Which of these communication challenges do supervisors face when dealing with a diverse workforce?

Identify and discuss the seven areas of social behavior that vary among cultures.

The ratio of men and women in entry-level professional positions is ________; however,moving up the corporate ladder,the percentage of management roles held by men ________.

Understanding the Foundations of Business Communications

Collaboration,Interpersonal Communication,and Business Etiquette

Planning Business Messages

Writing Business Messages

Completing Business Messages

Digital Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding,Evaluating,and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Presentations in a Social Media Environment

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

The ratio of men and women in entry-level professional positions is ; however,moving up the corporate ladder,the percentage of management roles held by men .