Question 1

People-oriented cultures

Accepted Answer

A) value fairness,supportiveness and respecting individual rights. 
B) value competitiveness and outperforming competitors. 
C) are flexible,adaptable,and experiment with new ideas. 
D) emphasize precision and paying attention to details. 
A) value fairness,supportiveness and respecting individual rights. 
B) value competitiveness and outperforming competitors. 
C) are flexible,adaptable,and experiment with new ideas. 
D) emphasize precision and paying attention to details.

Question 2

Nordstrom's has a lengthy employee handbook full of rules and regulations designed to emphasize quality in customer service.

Accepted Answer

A) True 
 B)False

Question 3

If the firm has a strict dress code policy in its employee handbook calling for male employees to wear "ties and white or light colored shirts,no pastels" and female employees to wear "dark skirts of knee length or below or dress slacks," the culture of the firm is likely

Accepted Answer

A) innovative. 
B) stable. 
C) aggressive. 
D) team-based. 
A) innovative. 
B) stable. 
C) aggressive. 
D) team-based.

Question 4

It is less important to find an individual to serve as a mentor who personifies company values than to find an individual who is enthusiastic about participating in the program.

Accepted Answer

A) True 
 B)False

Question 5

What impact does culture have on the organization?

Accepted Answer

Culture is as important as cor

Question 6

There are five visual elements of culture at a company.Which of these is NOT one of them?

Accepted Answer

A) Rituals 
B) Mission Statement 
C) Stories 
D) Frugality 
A) Rituals 
B) Mission Statement 
C) Stories 
D) Frugality

Question 7

___________ cultures are predictable,rule-oriented and bureaucratic.

Accepted Answer

The answer of ___________ cultures are predictable,rule-oriented and bureaucratic....

Question 8

You are going to your first full-time position in the morning.What can you do to make sure you get "on board" immediately?

Accepted Answer

Answers will vary,but some key elements

Question 9

While managers and supervisors are very important in helping new employees adjust to a firm's culture,coworkers actually hamper the process.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements is true regarding culture in organizations?

Accepted Answer

A) Multiple subcultures cannot exist in a single organization. 
B) Subcultures arise in a firm due to founder values and industry demands. 
C) Countercultures are never tolerated by an organization once they are identified. 
D) Employee perceptions of subcultures are related to employee commitment to the organization. 
A) Multiple subcultures cannot exist in a single organization. 
B) Subcultures arise in a firm due to founder values and industry demands. 
C) Countercultures are never tolerated by an organization once they are identified. 
D) Employee perceptions of subcultures are related to employee commitment to the organization.

Question 11

How does the Four Seasons make sure that its employees to provide a high service culture?

Accepted Answer

A) A 12-week training program,mentors,and excellent benefits 
B) Daily incentives for a good customer survey 
C) Employees are fired for any negative feedback from customers 
D) Employees are rotated out frequently to keep them motivated 
A) A 12-week training program,mentors,and excellent benefits 
B) Daily incentives for a good customer survey 
C) Employees are fired for any negative feedback from customers 
D) Employees are rotated out frequently to keep them motivated

Question 12

The behaviors that are punished,ignored or rewarded are likely to help determine how a culture evolves in a firm.

Accepted Answer

A) True 
 B)False

Question 13

Computer-oriented orientation programs are more cost effective and more effective in conveying the firm's culture than classroom-oriented programs.

Accepted Answer

A) True 
 B)False

Question 14

Those who emphasize achievement,results and action create an _________ __________ culture in their organizations.

Accepted Answer

A) outcome-oriented 
B) team-oriented 
C) detail-oriented 
D) people-oriented 
A) outcome-oriented 
B) team-oriented 
C) detail-oriented 
D) people-oriented

Question 15

Research on mentoring suggests

Accepted Answer

A) the mere existence of the program ensures its success. 
B) mentor and protégé input to the program has little impact on satisfaction with the program. 
C) mentor training enhances program outcomes. 
D) mentor characteristics are less important in their selection to the program than willingness to participate. 
A) the mere existence of the program ensures its success. 
B) mentor and protégé input to the program has little impact on satisfaction with the program. 
C) mentor training enhances program outcomes. 
D) mentor characteristics are less important in their selection to the program than willingness to participate.

Question 16

All mission statements are effective because they describe who the companies are and what they do.

Accepted Answer

A) True 
 B)False

Question 17

What are the six steps to changing a culture?

Accepted Answer

Create a sense of urgency.
Cha

Question 18

What is the new employee's role in onboarding?

Accepted Answer

Onboarding is not a passive practice for

Question 19

Onboarding activities in a firm produce higher levels of job satisfaction in new employees but have little impact on their organizational commitment long term.

Accepted Answer

A) True 
 B)False

Question 20

Organizational culture consists of three levels:

Accepted Answer

A) assumptions,orientations,and beliefs. 
B) beliefs,values,and artifacts. 
C) artifacts,assumptions,and beliefs. 
D) assumptions,artifacts,and values. 
A) assumptions,orientations,and beliefs. 
B) beliefs,values,and artifacts. 
C) artifacts,assumptions,and beliefs. 
D) assumptions,artifacts,and values.

People-oriented cultures

Nordstrom's has a lengthy employee handbook full of rules and regulations designed to emphasize quality in customer service.

If the firm has a strict dress code policy in its employee handbook calling for male employees to wear "ties and white or light colored shirts,no pastels" and female employees to wear "dark skirts of knee length or below or dress slacks," the culture of the firm is likely

It is less important to find an individual to serve as a mentor who personifies company values than to find an individual who is enthusiastic about participating in the program.

What impact does culture have on the organization?

There are five visual elements of culture at a company.Which of these is NOT one of them?

___________ cultures are predictable,rule-oriented and bureaucratic.

You are going to your first full-time position in the morning.What can you do to make sure you get "on board" immediately?

While managers and supervisors are very important in helping new employees adjust to a firm's culture,coworkers actually hamper the process.

Which of the following statements is true regarding culture in organizations?

How does the Four Seasons make sure that its employees to provide a high service culture?

The behaviors that are punished,ignored or rewarded are likely to help determine how a culture evolves in a firm.

Computer-oriented orientation programs are more cost effective and more effective in conveying the firm's culture than classroom-oriented programs.

Those who emphasize achievement,results and action create an _ __ culture in their organizations.

Research on mentoring suggests

All mission statements are effective because they describe who the companies are and what they do.

What are the six steps to changing a culture?

What is the new employee's role in onboarding?

Onboarding activities in a firm produce higher levels of job satisfaction in new employees but have little impact on their organizational commitment long term.

Organizational culture consists of three levels:

Organizational Behavior

Diversity in the Workplace

Understanding People at Work: Individual Differences and Perception

Individual Attitudes and Behaviors

Theories of Motivation

Designing a Motivating Work Environment

Managing Stress and Emotions

Communication

Managing Groups and Teams

Conflict and Negotiations

Making Decisions

Leading People Within Organizations

Power and Politics

Organizational Structure and Change

Filters

Exam 15: Organizational Culture

People-oriented cultures

Nordstrom's has a lengthy employee handbook full of rules and regulations designed to emphasize quality in customer service.

If the firm has a strict dress code policy in its employee handbook calling for male employees to wear "ties and white or light colored shirts,no pastels" and female employees to wear "dark skirts of knee length or below or dress slacks," the culture of the firm is likely

It is less important to find an individual to serve as a mentor who personifies company values than to find an individual who is enthusiastic about participating in the program.

What impact does culture have on the organization?

There are five visual elements of culture at a company.Which of these is NOT one of them?

___________ cultures are predictable,rule-oriented and bureaucratic.

You are going to your first full-time position in the morning.What can you do to make sure you get "on board" immediately?

While managers and supervisors are very important in helping new employees adjust to a firm's culture,coworkers actually hamper the process.

Which of the following statements is true regarding culture in organizations?

How does the Four Seasons make sure that its employees to provide a high service culture?

The behaviors that are punished,ignored or rewarded are likely to help determine how a culture evolves in a firm.

Computer-oriented orientation programs are more cost effective and more effective in conveying the firm's culture than classroom-oriented programs.

Those who emphasize achievement,results and action create an _________ __________ culture in their organizations.

Research on mentoring suggests

All mission statements are effective because they describe who the companies are and what they do.

What are the six steps to changing a culture?

What is the new employee's role in onboarding?

Onboarding activities in a firm produce higher levels of job satisfaction in new employees but have little impact on their organizational commitment long term.

Organizational culture consists of three levels:

Organizational Behavior

Diversity in the Workplace

Understanding People at Work: Individual Differences and Perception

Individual Attitudes and Behaviors

Theories of Motivation

Designing a Motivating Work Environment

Managing Stress and Emotions

Communication

Managing Groups and Teams

Conflict and Negotiations

Making Decisions

Leading People Within Organizations

Power and Politics

Organizational Structure and Change

Filters

Those who emphasize achievement,results and action create an _ __ culture in their organizations.