Question 1

Which of the following is the wrong usage of a crisis-handling strategy of an organization,thus damaging its public relations?

Accepted Answer

A)  Deciding on how information is to be gathered. 
B)  Downplaying the problem to avoid damages. 
C)  Being understanding and empathetic. 
D)  Careful formulation of response. 
E)  Identifying the media channels to deliver the message. 
A)  Deciding on how information is to be gathered. 
B)  Downplaying the problem to avoid damages. 
C)  Being understanding and empathetic. 
D)  Careful formulation of response. 
E)  Identifying the media channels to deliver the message.

Question 2

The Federal Trade Commission filed suit against Gateway Learning Corp.The FTC alleged that Gateway committed unfair and deceptive trade practices.It has been selling customer information without informing customers of this fact.This is an example of the FTC using _____ power.

Accepted Answer

A)  expert 
B)  legitimate 
C)  coercive 
D)  reward 
E)  referent 
A)  expert 
B)  legitimate 
C)  coercive 
D)  reward 
E)  referent

Question 3

Referring to friendship and loyalty when making a request is using personal appeal.

Accepted Answer

A) True 
 B)False

Question 4

What is required in order to implement participative management (PM)effectively? How does it affect employees?

Accepted Answer

Participative management (PM)is predicte

Question 5

_____ refers to the ability to get things done with human,informational,and material resources.

Accepted Answer

A)  Consistency 
B)  Social power 
C)  Social proof 
D)  Empowerment 
E)  Open-book management 
A)  Consistency 
B)  Social power 
C)  Social proof 
D)  Empowerment 
E)  Open-book management

Question 6

According to research,which of the following political tactics occurs most in organizations?

Accepted Answer

A)  Reciprocity 
B)  Associating with peers who have little or no influence in the organization 
C)  Using information as a knowledge tool 
D)  Influence sharing 
E)  Attacking or blaming others 
A)  Reciprocity 
B)  Associating with peers who have little or no influence in the organization 
C)  Using information as a knowledge tool 
D)  Influence sharing 
E)  Attacking or blaming others

Question 7

Which of the following situations best illustrates an inspirational appeal?

Accepted Answer

A)  Marge has veto power over choosing the board members and votes for Richard to be evicted from the board. 
B)  Damien asks every member of the team to offer a measure that they think will improve the team's performance. 
C)  Denver is always helpful with tasks just before asking for a leave. 
D)  June is asking her colleagues to reduce the carbon footprint by opting to join the carpool. 
E)  Nick asks Sam to cover for him at work on account of them being best friends. 
A)  Marge has veto power over choosing the board members and votes for Richard to be evicted from the board. 
B)  Damien asks every member of the team to offer a measure that they think will improve the team's performance. 
C)  Denver is always helpful with tasks just before asking for a leave. 
D)  June is asking her colleagues to reduce the carbon footprint by opting to join the carpool. 
E)  Nick asks Sam to cover for him at work on account of them being best friends.

Question 8

Rational persuasion is considered,a "hard" influence tactic because it is coercive.

Accepted Answer

A) True 
 B)False

Question 9

According to organizational behavior specialists,power corrupts and absolute power corrupts absolutely,especially in modern organizations.

Accepted Answer

A) True 
 B)False

Question 10

What is impression management? What are some of the common ways a bad impression is created?

Accepted Answer

Impression management is defined as any

Question 11

Describe the three levels of political action and their distinguishing characteristics in organizations.

Accepted Answer

The three levels of political action in

Question 12

Research reveals that senior employees are far more political than junior ones,primarily because of their positions.

Accepted Answer

A) True 
 B)False

Question 13

According to research,coercive power had a generally positive effect on job performance and job satisfaction.

Accepted Answer

A) True 
 B)False

Question 14

Which the following influence tactics is referred to as a "soft" tactic?

Accepted Answer

A)  Consultation 
B)  Coalition tactics 
C)  Legitimating tactics 
D)  Pressure 
E)  Exchange 
A)  Consultation 
B)  Coalition tactics 
C)  Legitimating tactics 
D)  Pressure 
E)  Exchange

Question 15

Coalition tactics were seen to be highly effective at building commitment in employees.

Accepted Answer

A) True 
 B)False

Question 16

Social power is unlimited.

Accepted Answer

A) True 
 B)False

Question 17

Adel is very religious and believes strongly in the principles of Karma.He believes "what goes around comes around" and always asks his team to work in accordance with this principle.According to Cialdini,Adel believes in the principle of:

Accepted Answer

A)  liking. 
B)  authority. 
C)  reciprocity. 
D)  consistency. 
E)  social proof. 
A)  liking. 
B)  authority. 
C)  reciprocity. 
D)  consistency. 
E)  social proof.

Question 18

_____ was found to be a highly acceptable managerial influence tactic because employees perceived it to be associated with the three bases of power they viewed positively: legitimate,expert,and referent.

Accepted Answer

A)  Rational persuasion 
B)  Coalition 
C)  Ingratiation 
D)  Legitimating 
E)  Exchange 
A)  Rational persuasion 
B)  Coalition 
C)  Ingratiation 
D)  Legitimating 
E)  Exchange

Question 19

Which of the following forms of social influence involves intentional enhancement of self-interest?

Accepted Answer

A)  Empowerment 
B)  Reward power 
C)  Personal appeal 
D)  Referent power 
E)  Organizational politics 
A)  Empowerment 
B)  Reward power 
C)  Personal appeal 
D)  Referent power 
E)  Organizational politics

Question 20

What are some of the steps an individual can take to build support for his/her ideas in order to manage organizational politics?

Accepted Answer

An individual's degree of politicalness

Which of the following is the wrong usage of a crisis-handling strategy of an organization,thus damaging its public relations?

The Federal Trade Commission filed suit against Gateway Learning Corp.The FTC alleged that Gateway committed unfair and deceptive trade practices.It has been selling customer information without informing customers of this fact.This is an example of the FTC using _____ power.

Referring to friendship and loyalty when making a request is using personal appeal.

What is required in order to implement participative management (PM)effectively? How does it affect employees?

_____ refers to the ability to get things done with human,informational,and material resources.

According to research,which of the following political tactics occurs most in organizations?

Which of the following situations best illustrates an inspirational appeal?

Rational persuasion is considered,a "hard" influence tactic because it is coercive.

According to organizational behavior specialists,power corrupts and absolute power corrupts absolutely,especially in modern organizations.

What is impression management? What are some of the common ways a bad impression is created?

Describe the three levels of political action and their distinguishing characteristics in organizations.

Research reveals that senior employees are far more political than junior ones,primarily because of their positions.

According to research,coercive power had a generally positive effect on job performance and job satisfaction.

Which the following influence tactics is referred to as a "soft" tactic?

Coalition tactics were seen to be highly effective at building commitment in employees.

Social power is unlimited.

Adel is very religious and believes strongly in the principles of Karma.He believes "what goes around comes around" and always asks his team to work in accordance with this principle.According to Cialdini,Adel believes in the principle of:

_____ was found to be a highly acceptable managerial influence tactic because employees perceived it to be associated with the three bases of power they viewed positively: legitimate,expert,and referent.

Which of the following forms of social influence involves intentional enhancement of self-interest?

What are some of the steps an individual can take to build support for his/her ideas in order to manage organizational politics?

Needed: People-Centered Managers and Workplaces

Organizational Culture, Socialization, and Mentoring

Developing Global Managers

Understanding Social Perception and Managing Diversity

Appreciating Individual Differences: Intelligence, ability, personality, core Self-Evaluations, attitudes, and Emotions

Motivation I: Needs, Job Design, and Satisfaction

Motivation Ii: Equity, Expectancy, and Goal Setting

Improving Performance With Feedback, Rewards, and Positive Reinforcement

Effective Groups and Teams

Making Decisions

Managing Conflict and Negotiating

Communicating in the Digital Age

Leadership

Designing Effective Organizations

Managing Change and Organizational Learning

Filters

Exam 13: Influence, Power, and Politics: an Organizational Survival Kit

Which of the following is the wrong usage of a crisis-handling strategy of an organization,thus damaging its public relations?

The Federal Trade Commission filed suit against Gateway Learning Corp.The FTC alleged that Gateway committed unfair and deceptive trade practices.It has been selling customer information without informing customers of this fact.This is an example of the FTC using _____ power.

Referring to friendship and loyalty when making a request is using personal appeal.

What is required in order to implement participative management (PM)effectively? How does it affect employees?

_____ refers to the ability to get things done with human,informational,and material resources.

According to research,which of the following political tactics occurs most in organizations?

Which of the following situations best illustrates an inspirational appeal?

Rational persuasion is considered,a "hard" influence tactic because it is coercive.

According to organizational behavior specialists,power corrupts and absolute power corrupts absolutely,especially in modern organizations.

What is impression management? What are some of the common ways a bad impression is created?

Describe the three levels of political action and their distinguishing characteristics in organizations.

Research reveals that senior employees are far more political than junior ones,primarily because of their positions.

According to research,coercive power had a generally positive effect on job performance and job satisfaction.

Which the following influence tactics is referred to as a "soft" tactic?

Coalition tactics were seen to be highly effective at building commitment in employees.

Social power is unlimited.

Adel is very religious and believes strongly in the principles of Karma.He believes "what goes around comes around" and always asks his team to work in accordance with this principle.According to Cialdini,Adel believes in the principle of:

_____ was found to be a highly acceptable managerial influence tactic because employees perceived it to be associated with the three bases of power they viewed positively: legitimate,expert,and referent.

Which of the following forms of social influence involves intentional enhancement of self-interest?

What are some of the steps an individual can take to build support for his/her ideas in order to manage organizational politics?

Needed: People-Centered Managers and Workplaces

Organizational Culture, Socialization, and Mentoring

Developing Global Managers

Understanding Social Perception and Managing Diversity

Appreciating Individual Differences: Intelligence, ability, personality, core Self-Evaluations, attitudes, and Emotions

Motivation I: Needs, Job Design, and Satisfaction

Motivation Ii: Equity, Expectancy, and Goal Setting

Improving Performance With Feedback, Rewards, and Positive Reinforcement

Effective Groups and Teams

Making Decisions

Managing Conflict and Negotiating

Communicating in the Digital Age

Leadership

Designing Effective Organizations

Managing Change and Organizational Learning

Filters