Question 1

Which of the following is a characteristic of an effective apology?

Accepted Answer

A)  Downplaying a wrongdoing 
B)  Shifting of responsibility 
C)  Avoiding promises 
D)  Waiting till the last minute 
E)  Requesting for forgiveness 
A)  Downplaying a wrongdoing 
B)  Shifting of responsibility 
C)  Avoiding promises 
D)  Waiting till the last minute 
E)  Requesting for forgiveness

Question 2

According to Cialdini,what are the six principles of influence and persuasion? Explain any one of the principles of influence and persuasion.

Accepted Answer

Based on many years of research-his own

Question 3

Which of the following statements is true of organizational politics?

Accepted Answer

A)  It can be eliminated. 
B)  It is a form of influence characterized by an emphasis on self-interest. 
C)  It does not serve the interests of the organization. 
D)  Senior employees tend to be more political than junior ones. 
E)  The political aspects of coalitions and networks are the most obvious. 
A)  It can be eliminated. 
B)  It is a form of influence characterized by an emphasis on self-interest. 
C)  It does not serve the interests of the organization. 
D)  Senior employees tend to be more political than junior ones. 
E)  The political aspects of coalitions and networks are the most obvious.

Question 4

According to one management writer,power undermines organizational effectiveness.

Accepted Answer

A) True 
 B)False

Question 5

According to Howard Rubenstein,a highly regarded PR executive,what are some of the ways organizations can handle crises?

Accepted Answer

When handling crises,Howard Rubenstein,a

Question 6

According to research,which of the following power bases have a slightly negative effect on work outcomes such as performance,satisfaction,and turnover?

Accepted Answer

A)  Expert power 
B)  Reward power 
C)  Legitimate power 
D)  Referent power 
E)  Coercive power 
A)  Expert power 
B)  Reward power 
C)  Legitimate power 
D)  Referent power 
E)  Coercive power

Question 7

Which the following is NOT a power base suggested by French and Raven?

Accepted Answer

A)  Expert 
B)  Referent 
C)  Informational 
D)  Legitimate 
E)  Reward 
A)  Expert 
B)  Referent 
C)  Informational 
D)  Legitimate 
E)  Reward

Question 8

Expert power is when one's personal characteristics become the reason for compliance.

Accepted Answer

A) True 
 B)False

Question 9

A political coalition:

Accepted Answer

A)  consists of a group of individuals pursuing a single issue. 
B)  always coincides with formal membership. 
C)  has a very clear structure and is permanent. 
D)  involves cooperative pursuit of general self-interests. 
E)  is a weak force in the organization. 
A)  consists of a group of individuals pursuing a single issue. 
B)  always coincides with formal membership. 
C)  has a very clear structure and is permanent. 
D)  involves cooperative pursuit of general self-interests. 
E)  is a weak force in the organization.

Question 10

In a survey of 101 employees from two different organizations,employees were more likely to resist change when managers used a legitimating tactic and were more apt to accept change when managers relied on a consultative strategy.

Accepted Answer

A) True 
 B)False

Question 11

Delegation is a technique with very low degree of employee empowerment.

Accepted Answer

A) True 
 B)False

Question 12

A moral apology is warranted when:

Accepted Answer

A)  one leader offends another. 
B)  the follower of an organization offends another member of the organization. 
C)  a follower of an institution offends an external party. 
D)  followers cannot forgive or forget. 
E)  there is a genuine regret for a wrongdoing that was committed. 
A)  one leader offends another. 
B)  the follower of an organization offends another member of the organization. 
C)  a follower of an institution offends an external party. 
D)  followers cannot forgive or forget. 
E)  there is a genuine regret for a wrongdoing that was committed.

Question 13

Maggie is skilled at talking her way through situations by using her charm.She always compliments her colleagues and makes sure whoever she wants something from is in a good mood before making a request.She is using ingratiation.

Accepted Answer

A) True 
 B)False

Question 14

In which of the following instances is open-book management likely to succeed?

Accepted Answer

A)  A team of employees between whom there are high levels of suspicion and insecurity about supervisors. 
B)  Assembly line employees who each have specialized functions in making watches. 
C)  A team of employees who are newly inducted into a company,and handed a list of strict "Do's and Don'ts." 
D)  Employees of a team who prefer a low degree of responsibility. 
E)  A team of employees who have had years of experience working together and are looking to improvise. 
A)  A team of employees between whom there are high levels of suspicion and insecurity about supervisors. 
B)  Assembly line employees who each have specialized functions in making watches. 
C)  A team of employees who are newly inducted into a company,and handed a list of strict "Do's and Don'ts." 
D)  Employees of a team who prefer a low degree of responsibility. 
E)  A team of employees who have had years of experience working together and are looking to improvise.

Question 15

What is empowering leadership? How does it build social power?

Accepted Answer

Empowering leadership involves sharing p

Question 16

Celebrities like Michael Jackson and Kurt Cobain have a huge fan following.Due to his,they can be said to have _____ power over the masses.

Accepted Answer

A)  expert 
B)  legitimate 
C)  referent 
D)  coercive 
E)  reward 
A)  expert 
B)  legitimate 
C)  referent 
D)  coercive 
E)  reward

Question 17

Zeena has a tendency to use praise or flattery with her boss prior to making a request for her per diem invoice.Zeena is using which of the following influence tactics?

Accepted Answer

A)  Inspirational appeal 
B)  Ingratiation 
C)  Pressure 
D)  Consultation 
E)  Rational persuasion 
A)  Inspirational appeal 
B)  Ingratiation 
C)  Pressure 
D)  Consultation 
E)  Rational persuasion

Question 18

_____ refer(s)to getting others to support your effort to persuade someone.

Accepted Answer

A)  Consultation 
B)  Personal appeals 
C)  Exchange 
D)  Coalition tactics 
E)  Legitimating tactics 
A)  Consultation 
B)  Personal appeals 
C)  Exchange 
D)  Coalition tactics 
E)  Legitimating tactics

Question 19

Managers prefer people who are supportive,i.e.,"yes men and women," and constructive.

Accepted Answer

A) True 
 B)False

Question 20

According to researchers,rational persuasion was found to be a highly acceptable managerial influence tactic.

Accepted Answer

A) True 
 B)False

Which of the following is a characteristic of an effective apology?

According to Cialdini,what are the six principles of influence and persuasion? Explain any one of the principles of influence and persuasion.

Which of the following statements is true of organizational politics?

According to one management writer,power undermines organizational effectiveness.

According to Howard Rubenstein,a highly regarded PR executive,what are some of the ways organizations can handle crises?

According to research,which of the following power bases have a slightly negative effect on work outcomes such as performance,satisfaction,and turnover?

Which the following is NOT a power base suggested by French and Raven?

Expert power is when one's personal characteristics become the reason for compliance.

A political coalition:

In a survey of 101 employees from two different organizations,employees were more likely to resist change when managers used a legitimating tactic and were more apt to accept change when managers relied on a consultative strategy.

Delegation is a technique with very low degree of employee empowerment.

A moral apology is warranted when:

Maggie is skilled at talking her way through situations by using her charm.She always compliments her colleagues and makes sure whoever she wants something from is in a good mood before making a request.She is using ingratiation.

In which of the following instances is open-book management likely to succeed?

What is empowering leadership? How does it build social power?

Celebrities like Michael Jackson and Kurt Cobain have a huge fan following.Due to his,they can be said to have _____ power over the masses.

Zeena has a tendency to use praise or flattery with her boss prior to making a request for her per diem invoice.Zeena is using which of the following influence tactics?

_____ refer(s)to getting others to support your effort to persuade someone.

Managers prefer people who are supportive,i.e.,"yes men and women," and constructive.

According to researchers,rational persuasion was found to be a highly acceptable managerial influence tactic.

Needed: People-Centered Managers and Workplaces

Organizational Culture, Socialization, and Mentoring

Developing Global Managers

Understanding Social Perception and Managing Diversity

Appreciating Individual Differences: Intelligence, ability, personality, core Self-Evaluations, attitudes, and Emotions

Motivation I: Needs, Job Design, and Satisfaction

Motivation Ii: Equity, Expectancy, and Goal Setting

Improving Performance With Feedback, Rewards, and Positive Reinforcement

Effective Groups and Teams

Making Decisions

Managing Conflict and Negotiating

Communicating in the Digital Age

Leadership

Designing Effective Organizations

Managing Change and Organizational Learning

Filters

Exam 13: Influence, Power, and Politics: an Organizational Survival Kit

Which of the following is a characteristic of an effective apology?

According to Cialdini,what are the six principles of influence and persuasion? Explain any one of the principles of influence and persuasion.

Which of the following statements is true of organizational politics?

According to one management writer,power undermines organizational effectiveness.

According to Howard Rubenstein,a highly regarded PR executive,what are some of the ways organizations can handle crises?

According to research,which of the following power bases have a slightly negative effect on work outcomes such as performance,satisfaction,and turnover?

Which the following is NOT a power base suggested by French and Raven?

Expert power is when one's personal characteristics become the reason for compliance.

A political coalition:

In a survey of 101 employees from two different organizations,employees were more likely to resist change when managers used a legitimating tactic and were more apt to accept change when managers relied on a consultative strategy.

Delegation is a technique with very low degree of employee empowerment.

A moral apology is warranted when:

Maggie is skilled at talking her way through situations by using her charm.She always compliments her colleagues and makes sure whoever she wants something from is in a good mood before making a request.She is using ingratiation.

In which of the following instances is open-book management likely to succeed?

What is empowering leadership? How does it build social power?

Celebrities like Michael Jackson and Kurt Cobain have a huge fan following.Due to his,they can be said to have _____ power over the masses.

Zeena has a tendency to use praise or flattery with her boss prior to making a request for her per diem invoice.Zeena is using which of the following influence tactics?

_____ refer(s)to getting others to support your effort to persuade someone.

Managers prefer people who are supportive,i.e.,"yes men and women," and constructive.

According to researchers,rational persuasion was found to be a highly acceptable managerial influence tactic.

Needed: People-Centered Managers and Workplaces

Organizational Culture, Socialization, and Mentoring

Developing Global Managers

Understanding Social Perception and Managing Diversity

Appreciating Individual Differences: Intelligence, ability, personality, core Self-Evaluations, attitudes, and Emotions

Motivation I: Needs, Job Design, and Satisfaction

Motivation Ii: Equity, Expectancy, and Goal Setting

Improving Performance With Feedback, Rewards, and Positive Reinforcement

Effective Groups and Teams

Making Decisions

Managing Conflict and Negotiating

Communicating in the Digital Age

Leadership

Designing Effective Organizations

Managing Change and Organizational Learning

Filters