Exam 16: Organizational Structures

An automobile assembly line is an example of __________ technology.

Total quality management is a method for instituting process controls within an organization.

__________ methods of coordination produce synergy by promoting dialogue, discussion, innovation, creativity, and learning, both within and across organizational units.

__________ controls are popular because they promote flexibility and creativity as well as facilitate dialogue concerning corrective action.

Family businesses, retail stores and small manufacturing firms exemplify a __________ pattern or organization design.

Centralization is the degree to which the authority to make decisions is restricted to higher levels of management.

With __________ technology, an organization produces one or a few products through an assembly-line system.

Horizontal specialization is a hierarchical division of labor that distributes formal authority and establishes where and how critical decisions are made.

Weber argued that the rational and logical idea of bureaucracy was superior to building the firm based on charisma or cultural tradition.

The strengths of the simple design are simplicity, flexibility, and responsiveness to the desires of a central manager.

__________ units are work groups that conduct the major business of the organization.

Task controls are controls that attempt to specify the manner in which tasks are accomplished.

W. Edwards Deming's 14 points for implementing total quality management include all of the following EXCEPT:

An) __________ is a guideline for action that outlines important objectives and broadly indicates how an activity is to be performed.

__________, which are more specific, rigid, and impersonal than policies, typically describe in detail how a task or a series of tasks is to be performed, or they indicate what cannot be done.

Most modern organizations use which types of controls as part of an overall method of managing by exception?

Formalization can be used to simplify many tasks in an organization.

The number of individuals reporting to a supervisor is called the chain of command.

___________is an organizational structure that emphasizes shared, decentralized decision making; extreme horizontal specialization; few levels of management, the virtual absence of formal controls and few rules, policies and procedures.

__________ is the degree to which the authority to make decisions is restricted to higher levels of management.