Question 1

The two basic types of bureaucracies are __________ and __________.

Accepted Answer

A)  matrix; functional 
B)  mechanistic; organic 
C)  network; matrix 
D)  functional; divisional 
E)  mechanistic; departmental 
A)  matrix; functional 
B)  mechanistic; organic 
C)  network; matrix 
D)  functional; divisional 
E)  mechanistic; departmental

Question 2

Organizations using __________ technology produce a few products using considerable automation.

Accepted Answer

A)  long-linked 
B)  continuous-process 
C)  mediating 
D)  small-batch 
E)  intensive 
A)  long-linked 
B)  continuous-process 
C)  mediating 
D)  small-batch 
E)  intensive

Question 3

Which type of bureaucracy emphasizes vertical specialization and control?

Accepted Answer

A)  Divisionalized 
B)  Mechanistic 
C)  Departmental 
D)  Organic 
E)  Matrix 
A)  Divisionalized 
B)  Mechanistic 
C)  Departmental 
D)  Organic 
E)  Matrix

Question 4

Production and marketing are examples of staff units.

Accepted Answer

A) True 
 B)False

Question 5

Which statement does NOT provide an accurate characterization of committees?

Accepted Answer

A)  Managers are often assigned to numerous committees to improve coordination across departments. 
B)  Committees can be effective in communicating complex qualitative information. 
C)  Committees are generally inexpensive and have a very good reputation. 
D)  Committees can help managers whose units must work together to adjust schedules, workloads, and work assignments in order to increase productivity. 
E)  Committees can become an effective personal mechanism for mutual adjustment across unit heads. 
A)  Managers are often assigned to numerous committees to improve coordination across departments. 
B)  Committees can be effective in communicating complex qualitative information. 
C)  Committees are generally inexpensive and have a very good reputation. 
D)  Committees can help managers whose units must work together to adjust schedules, workloads, and work assignments in order to increase productivity. 
E)  Committees can become an effective personal mechanism for mutual adjustment across unit heads.

Question 6

The professional bureaucracy is more effective than the machine bureaucracy in doing all of the following EXCEPT:

Accepted Answer

A)  problem solving. 
B)  serving individual customer needs. 
C)  detecting external changes. 
D)  adjusting to new technologies. 
E)  responding to central management direction. 
A)  problem solving. 
B)  serving individual customer needs. 
C)  detecting external changes. 
D)  adjusting to new technologies. 
E)  responding to central management direction.

Question 7

Max Weber argued that organizations would thrive if they became __________ by emphasizing legal authority, logic, and order.

Accepted Answer

A)  formalized structures 
B)  departmental structures 
C)  bureaucracies 
D)  network structures 
E)  functional structures 
A)  formalized structures 
B)  departmental structures 
C)  bureaucracies 
D)  network structures 
E)  functional structures

Question 8

The adhocracy is particularly useful when the tasks facing the firm vary considerably and provide many exceptions.

Accepted Answer

A) True 
 B)False

Question 9

The __________ type of bureaucracy emphasizes vertical specialization and control with impersonal coordination and a heavy reliance on standardization, formalization, rules, policies, and procedures.

Accepted Answer

A)  departmental 
B)  organic 
C)  matrix 
D)  divisionalized 
E)  mechanistic 
A)  departmental 
B)  organic 
C)  matrix 
D)  divisionalized 
E)  mechanistic

Question 10

Executives, managers, and supervisors are hierarchically connected through unity of command, which is a listing of who reports to whom up and down the firm.

Accepted Answer

A) True 
 B)False

Question 11

Formalization is the degree to which the range of allowable actions in a job or series of jobs is limited so that actions are performed in a uniform manner.

Accepted Answer

A) True 
 B)False

Question 12

In the context of Thompson's view of technology, __________ technology links parties that want to become interdependent.

Accepted Answer

A)  Long-linked 
B)  small-batch 
C)  mediating 
D)  intensive 
E)  continuous-process 
A)  Long-linked 
B)  small-batch 
C)  mediating 
D)  intensive 
E)  continuous-process

Question 13

Vertical specialization is a division of labor through the formation of work units or groups within an organization.

Accepted Answer

A) True 
 B)False

Question 14

All of the following are disadvantages of functional departmentation EXCEPT:

Accepted Answer

A)  it yields very clear task requirements, consistent with an individual's training. 
B)  individuals may look up the organizational hierarchy for direction and reinforcement rather than focus attention on products, services, or clients. 
C)  communication across technical areas is complex and difficult. 
D)  it may reinforce the narrow training of individuals. 
E)  top management may be overloaded with too much attention being paid to cross-functional problems. 
A)  it yields very clear task requirements, consistent with an individual's training. 
B)  individuals may look up the organizational hierarchy for direction and reinforcement rather than focus attention on products, services, or clients. 
C)  communication across technical areas is complex and difficult. 
D)  it may reinforce the narrow training of individuals. 
E)  top management may be overloaded with too much attention being paid to cross-functional problems.

Question 15

All of the following statements are correct with regard to the simple design EXCEPT:

Accepted Answer

A)  the strengths of the simple design are simplicity, flexibility, and responsiveness to the desires of a central manager. 
B)  the simple design is appropriate for many small firms, such as family businesses, retail stores, and small manufacturing firms. 
C)  as compared to other forms of organizational design, the simple design tends to rest more heavily on the leadership of the manager. 
D)  the simple design is a configuration involving vertical specialization and control. 
E)  the simple design tends to de-emphasize leadership but emphasizes elaborate formal mechanisms. 
A)  the strengths of the simple design are simplicity, flexibility, and responsiveness to the desires of a central manager. 
B)  the simple design is appropriate for many small firms, such as family businesses, retail stores, and small manufacturing firms. 
C)  as compared to other forms of organizational design, the simple design tends to rest more heavily on the leadership of the manager. 
D)  the simple design is a configuration involving vertical specialization and control. 
E)  the simple design tends to de-emphasize leadership but emphasizes elaborate formal mechanisms.

Question 16

The organizational design that tends to minimize the bureaucratic aspects of design and rest more heavily on the leadership of the manager is the __________.

Accepted Answer

A)  simple design 
B)  bureaucratic design 
C)  concentric design 
D)  functional design 
E)  hierarchical design 
A)  simple design 
B)  bureaucratic design 
C)  concentric design 
D)  functional design 
E)  hierarchical design

Question 17

Two common classifications of operations technology that have received considerable attention are __________ classification and __________ classification.

Accepted Answer

A)  Weber's; Taylor's 
B)  Thompson's; Woodward's 
C)  Herzberg's; Thompson's 
D)  Salancik's; Pfeffer's 
E)  Bandura's; Herzberg's 
A)  Weber's; Taylor's 
B)  Thompson's; Woodward's 
C)  Herzberg's; Thompson's 
D)  Salancik's; Pfeffer's 
E)  Bandura's; Herzberg's

Question 18

An __________ is characterized by few rules, policies, and procedures; substantial decentralization; shared decision making among members; extreme horizontal specialization; few levels of management; and virtually no formal controls.

Accepted Answer

A)  bureaucracy 
B)  adhocracy 
C)  matrix organization 
D)  network organization 
E)  hierarchical organization 
A)  bureaucracy 
B)  adhocracy 
C)  matrix organization 
D)  network organization 
E)  hierarchical organization

Question 19

Which type of technology is provided by banks that link creditors and depositors and store money and information to facilitate such exchanges?

Accepted Answer

A)  Continuous-Process 
B)  Mediating 
C)  Intensive 
D)  Long-Linked 
E)  Small-Batch 
A)  Continuous-Process 
B)  Mediating 
C)  Intensive 
D)  Long-Linked 
E)  Small-Batch

Question 20

Control is the set of mechanisms used to keep actions or outputs within predetermined limits.

Accepted Answer

A) True 
 B)False

The two basic types of bureaucracies are and .

Organizations using __________ technology produce a few products using considerable automation.

Which type of bureaucracy emphasizes vertical specialization and control?

Production and marketing are examples of staff units.

Which statement does NOT provide an accurate characterization of committees?

The professional bureaucracy is more effective than the machine bureaucracy in doing all of the following EXCEPT:

Max Weber argued that organizations would thrive if they became __________ by emphasizing legal authority, logic, and order.

The adhocracy is particularly useful when the tasks facing the firm vary considerably and provide many exceptions.

The __________ type of bureaucracy emphasizes vertical specialization and control with impersonal coordination and a heavy reliance on standardization, formalization, rules, policies, and procedures.

Executives, managers, and supervisors are hierarchically connected through unity of command, which is a listing of who reports to whom up and down the firm.

Formalization is the degree to which the range of allowable actions in a job or series of jobs is limited so that actions are performed in a uniform manner.

In the context of Thompson's view of technology, __________ technology links parties that want to become interdependent.

Vertical specialization is a division of labor through the formation of work units or groups within an organization.

All of the following are disadvantages of functional departmentation EXCEPT:

All of the following statements are correct with regard to the simple design EXCEPT:

The organizational design that tends to minimize the bureaucratic aspects of design and rest more heavily on the leadership of the manager is the __________.

Two common classifications of operations technology that have received considerable attention are classification and classification.

An __________ is characterized by few rules, policies, and procedures; substantial decentralization; shared decision making among members; extreme horizontal specialization; few levels of management; and virtually no formal controls.

Which type of technology is provided by banks that link creditors and depositors and store money and information to facilitate such exchanges?

Control is the set of mechanisms used to keep actions or outputs within predetermined limits.

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Conflict and Negotiation

Communication

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Filters

Exam 16: Organizational Structures

The two basic types of bureaucracies are __________ and __________.

Organizations using __________ technology produce a few products using considerable automation.

Which type of bureaucracy emphasizes vertical specialization and control?

Production and marketing are examples of staff units.

Which statement does NOT provide an accurate characterization of committees?

The professional bureaucracy is more effective than the machine bureaucracy in doing all of the following EXCEPT:

Max Weber argued that organizations would thrive if they became __________ by emphasizing legal authority, logic, and order.

The adhocracy is particularly useful when the tasks facing the firm vary considerably and provide many exceptions.

The __________ type of bureaucracy emphasizes vertical specialization and control with impersonal coordination and a heavy reliance on standardization, formalization, rules, policies, and procedures.

Executives, managers, and supervisors are hierarchically connected through unity of command, which is a listing of who reports to whom up and down the firm.

Formalization is the degree to which the range of allowable actions in a job or series of jobs is limited so that actions are performed in a uniform manner.

In the context of Thompson's view of technology, __________ technology links parties that want to become interdependent.

Vertical specialization is a division of labor through the formation of work units or groups within an organization.

All of the following are disadvantages of functional departmentation EXCEPT:

All of the following statements are correct with regard to the simple design EXCEPT:

The organizational design that tends to minimize the bureaucratic aspects of design and rest more heavily on the leadership of the manager is the __________.

Two common classifications of operations technology that have received considerable attention are __________ classification and __________ classification.

An __________ is characterized by few rules, policies, and procedures; substantial decentralization; shared decision making among members; extreme horizontal specialization; few levels of management; and virtually no formal controls.

Which type of technology is provided by banks that link creditors and depositors and store money and information to facilitate such exchanges?

Control is the set of mechanisms used to keep actions or outputs within predetermined limits.

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Teamwork and Performance

Decision Making and Creativity

Conflict and Negotiation

Communication

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Filters

The two basic types of bureaucracies are and .

Two common classifications of operations technology that have received considerable attention are classification and classification.