Exam 16: Organizational Structures

The production of men's custom-fitted suits is an example of which type of technology?

Joan Woodward's three categories of technology include __________.

Operations technology is the combination of machines, artifacts, procedures, and systems used to gather, store, analyze, and disseminate information for translating it into knowledge.

__________ is the set of mechanisms used in an organization to link the actions of its units into a consistent pattern.

Which type of bureaucracy results in a management emphasis on routine for efficiency?

__________, which enables people to be involved in making decisions that affect their work, is closely related to decentralization.

Describe the mechanistic structure and the organic structure.

Process controls include policies, procedures, and rules; formalization and standardization; and total quality management controls.

__________ is a division of labor that establishes specific work units or groups within an organization.

Which of the following statements inaccurately describe environment richness?

Grouping individuals by skill, knowledge, and actions yields a pattern of __________.

Unity of command refers to the belief that each individual should __________.

Diagrams that depict the formal structures of organizations are called ___________.

Coordination is the set of mechanisms used in an organization to link the actions of its units into a consistent pattern.

Policies, which are more specific, rigid, and impersonal than procedures, typically describe in detail how a task or a series of tasks is to be performed, or they indicate what cannot be done.

The heart of Deming's approach to quality management was to institute an) __________ approach to continual improvement based on statistical analyses of the firm's operations.

While __________ may clearly indicate who reports to whom, it is also important to recognize that they do not show how work is done, who exercises the most power over specific issues, or how the firm will respond to its environment.

Organizations that rely heavily on __________ may expect the following tendencies to emerge over time: an emphasis on quality from a technical standpoint, rigidity to change, and difficulty in coordinating the actions of different functional areas.

Assigning managers to various committees is an) __________ method of coordination.

In the context of Thompson's view of technology, under __________, there is uncertainty as to how to produce desired outcomes and a group of specialists must be brought together interactively to use a variety of techniques to solve problems.